Local recording empty folder

Forum|Forum|1 year ago
August 3, 2024
5 replies
6 views

I always record locally to my computer, the last time I did it - folder was created with the date and time, all as usual - for recording I mad - But there are no files at all. It is empty, nothing to render at all - nothing there - I don't even know if it is lost or if I can recover it.

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tpotter

Newcomer

I have precisely the same problem and cannot get any response from support

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AVSvoice654Author

Newcomer

what I realized eventually is that at the same time it was exporting or during the meeting I cleared other folders from my zoom folder. For some reason it created a bug that deleted the recordings completely and had to redo. I just learned to not mess with anything while it is rendering 😞

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tpotter

Newcomer

thanks for replying. its weird. I didn't touch a thing, just waited while it was converting but nothing came through. Surely Zoom might be able to recover this data? I've put in a support request and keeping everything crossed as it was an important piece of work

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tpotter

Newcomer

actually I did eventually get a recording.conf file

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julieann22

Newcomer

My entire list of recent recording files are empty. I remembered to press record. I am not waiting for processing. I have folders from 2020 and 2021 with recordings in their folders. What the heck is going on???

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julieann22

Newcomer

Is someone from Zoom supposed to address these issues?