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Morning, I suspect there is a pretty straightforward solution to an issue we’re having but so far we have not been to solve it. I run a research agency and we have clients that produce Zoom links that we then send out to participants for various projects. Recently we’ve had issues whereby the links that would usually take you to the meeting instead take you to another program asking you to create an email address. My client says they’re not doing anything differently to how they usually would but half of all links aren’t working as they should. Looking at the links then ones causing issues start with mailto: rather than being a hyperlink. Can someone suggest what is going wrong at set up please? TIA

I have Windows 11 with the latest updates. When I join a meeting, everything will be fine for a while, then it will freeze up and then exit Zoom. Sometimes it will automatically join the meeting again, but it will soon crash again. I have tried uninstalling and reinstalling Zoom but it still does not work. It works fine on my tablet and phone so I suspect it is something with my desktop. Will someone help, please?

When we rolled out Zoom Phone, we gave everyone a desk phone.  However, some people like to use their mobile device or desktop application instead.  For those people, we want to reclaim the phone for new employees that would like a desk phone. Is there an easy way to generate a report that shows provisioned desk phones and the number of phone calls that desk phone has been involved in?

I am writing this because I tried to get help from Zoom and locate some information about this issue and found nothing.  AI continues to insist that Zoom does not use 2 passcodes.     I tried to join a meeting manually using the meeting id and numeric passcode for a meeting texted to me. (it was easier than sending link by email).   What I learned is the numeric passcode provided did not work.  After the entire meeting invite was forwarded to me I learned that the meeting owner used letters, numbers, and symbols to strengthen the meeting passcode.  In doing this, it created 2 different passcodes.  One was labeled meeting passcode that works with the video link and the other labeled passcode that works for telephones.    I replicated this in my own account.  In my meeting invite, it only showed the passcode where

Hi - I really hope someone can help with this issue.  I have several staff in my office using zoom (ovbiously! lol) but suddenly many started having issues with the sound.  Initially, I thought the external speakers died (it happens) so I replaced them with a USB speaker.  The speakers work great in every other application (YouTube, etc) but in a Zoom meeting, all the sound is warbly and unintelligable.  I've searched for solutions, changed settings, changed ports, everything I could think of and find online, but nothing is fixing the issue.  Everything was working fine a couple weeks ago - I don't know if there was some Zoom update that broke the sound, but I'm at my wit's end!  Thank you in advance for any and all potential solutions!

Many times zoom Connector IP address has been changed , how can i be notified for this modification?is their any solution, because every time this change all our rooms we are unable to use zoom

Before the update a month ago I was able to expand the size of my Zoom meetings within my screen window which is usually 1/4 the size of my monitor.  Now after the update I cannot expand Zoom within my window. Yes I can expand the size of my window to take up the whole monitor but I like to have my Zoom Meetings on only a 1/4 of my monitor so I can see it better.  Any advice please to fix this problem?  Thank You - Steven

When I am in a meeting, all the participants' faces look wrong -- they are either very small or compressed depending on the view -- and this is making Zoom unusable. I have searched Google, Support, the Zoom Community, and used the Zoom Chatbot and haven't found a solution to this.  In Gallery View,  faces only take up the top left portion of the yellow box and are very small. They are not filling the entire yellow box, but are taking about 1/8th of the space. Faces are only about 1" wide. In Speaker View, the speaker's face looks normal and takes the normal amount of space. But the other participants faces along the top of the screen are extremely compressed such that I cannot identify people. Each person's face is about 1/2" wide when it should be much wider. I have example screen shots of both scenarios, and both occur when the Zoom window is maximized or not.  I am using version 5.17.11 in my Firefox browser

Hi, Is it possible for webinar attendees to remain anonymous? or will all participants be able to see the IDs of those present?  Thank you.

I am able to pull data out of our EHI program called Alayacare.  It's a straight CSV file.  I have to move these values into Zoom test import file to bulk upload external contacts.  The problem with this is that the CSV file format does not like +'s and I am having difficulty formatting the CSV file phone number to E.164 format (+15415555555).  Does anyone have any tips because I have to deal with this everytime that I import contacts. The Zoom external contact system won't accept the CSV import if the phone number is NOT in the E.164 format. ThanksJoe

If I purchase a Zoom Webinar subscription and want to add my list (collected via HubSpot forms) to the Zoom Webinar registration, how do I do that? 

Hello, I used to be able to use the "add session" feature to build long-term recurring meetings that have multiple instances in the same day (e.g. 10:00-11:00 am & 2:00-3:00 pm on Wednesdays and 12:00-1:00 pm & 5:00-6:00 pm on Fridays). It was part of our workflow to have the individual meeting times on the zoom invitation/.ics calendar (so as not to block the zoom account and everyone's calendars for the entire day). It seems like the "add session" feature is gone, so we can only have one recurring instance per day on the invitation. Is there a workaround to creating multiple sessions in a day with the same meeting link/invite? I'm building meetings using the current browser version of Zoom.us (attempted on both Firefox and Edge for Windows), not a connected app or calendar. Thank you if anyone has any ideas!

My nonprofit has purchased 6 licenses. Each license has been assigned to a facilitator. When each facilitator signs in to host a meeting, their display name is mine, not theirs. I know they can change the display name and they do, but why does zoom not display their name? I will note that the email for the overall account is mine, not theirs. So when they sign in they use that email. I don’t know how to enable them to sign in using their own emails which are attached to their licenses. Thanks for any help you can give me.

Hi there, I cannot access the cloud recording in the recently upgraded Zoom workplace online meeting. There wasn't an option to record on computer, only on cloud, but that's not on my account (I have a Zoom pro account). How can I get access to that meeting? It's disappointing I cannot contact the support team directly to ask for help & have to do it via a community forum- please reach out to me Zoom support team. If anyone has tips on how to get the fastest response from that, that'll be appreciated too. 

I have Zoom Pro.  I live on the east coast.  I sent an invite to a user who does not have a computer or smart phone.  They want to dial in by phone.  Which Zoom phone number would be best for them to dial in?

Indian Language supported, what is the exhasutive list of languages supported by Zoom Interpretation (specifically Indian languages) -- https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058373#:~:text=Sign%20in%20to%20the%20Zoom,to%20enable%20or%20disable%20it.

I am trying to set up meetings where other members of my team will be able to join the meeting without me hosting. Is this possible?

The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't changeaa fhg tuf iggfh

Zoomm Iterating on all xdg-desktop-portal and doesnt recognize XDG_CURRENT_DESKTOP on hyprland, i try to find source on the internet but no avail. ```   XDG_CURRENT_DESKTOP = Hyprland; GDMSESSION = ; XDG_SESSION_TYPE = wayland Error: Send error, 22 Invalid argument Error: Send error, 22 Invalid argument Error: Send error, 22 Invalid argument [4133:4133]ZoomCollabHost started,isSupportCef=1 [3993:4197]webviewHostIpcChannel:onChannelConnected webviewClientIpcChannel:onChannelConnected *** stack smashing detected ***: terminated [xdg-desktop-portal info]: xdg-desktop-portal: xdg-desktop-portal 1.18.4 can not find 'xdg-desktop-portal-gnome' command xdg-desktop-portal-gtk: xdg-desktop-portal-gtk 1.15.1 xdg-desktop-portal-hyprland: xdg-desktop-portal-hyprland v1.3.8 xdg-desktop-portal-kde: xdg-desktop-portal-hyprland v1.3.8 can not find 'xdg-desktop-portal-lxqt' command can not find 'xdg-desktop-portal

Hi, I'm using an Apple iMac with a Logitech camera. Zoom version Version: 5.17.2 (28415) My Zoom video camera is defaulting to wide angle view. I've gone into Settings. Video. Camera. clicking either the original ratio or HD options doesn't make a difference to view. My camera ratio was fine before Christmas any thoughts on how I can resolve this ? Many thank. 

How do I turn on microphone? Mic works with Skype and WhatsApp but not with Zoom and I can't find a settings tab and the chat bot is useless!!!

Hello, I'm not sure where else to look, I've gone through all settings pretty thoroughly.  I am not able to receive Zoom link emails from anybody and they're not in the spam folder.  Someone can forward a link to me but a direct Zoom invite link never gets to me anymore. I use yahoo mail and I've searched through those settings as well.  Hopefully this question makes sense and this is just some stupid, simple setting I've overlooked.  Thank you

When I select the "none" option for my background, instead of seeing my actual background I am seeing a virtual background. It is one that that I had uploaded. How can I get back to my actual background?

Why has this feature been added to Zoom?  Users should have the capability to click on the dates within the new date box to input the specific dates they wish to view their scheduled meetings and not be constrained to a mere 90-day window.  This limitation is quite frustrating, as it necessitates repetitive date adjustments to access meetings scheduled throughout the entire year.  Isn't the goal of your product to encourage the scheduling of meetings and webinars?  Unfortunately, the current feature set does not meet that expectation for me. Expanding this functionality to an unlimited time range would greatly streamline the process and enhance overall efficiency for users trying to manage their scheduled meetings.  As it stands, I find myself contemplating a switch to an alternative online meeting platform that allows me unrestricted access to view my scheduled meetings for the entire year. 

Hi    I need help on how we can upload a CSV file to add participants of a normal zoom meeting invite.