Products

I understand that a Zoom Enterprise meeting license also comes with a Web 500. When assigning users, is there a way to assign the meeting license without also assigning the included Webinar 500 license to a given user? 

We record our Zoom meetings to the Cloud and have them automatically backup to Dropbox.  Currently, 2 emails are receiving notifications that the recording is available - the email associated with the Zoom account and the email associated with the Dropbox account.  How can the email notifications be turned off?

Hi: My ipad use to have the meeting controls in the top right of my iPad. Now, the toolbar is at the bottom of the iPad. How do I move the toolbar from the bottom of the iPad in Zoom to the top right corner of the iPad where it had been? Thx

The AI Companion icon is not showing when screen sharing on Windows and on the Mac but it is showing when screen sharing on a Linux machine.Anyone knows why? For my tests I've used the following software- Windows 11- macOS Sonoma 14.6- Debian GNU/Linux 12 (bookworm)- Zoom app 6.3.6 (6351)

The Zoom Add-In for Outlook appears as an option to add Zoom meetings in Outlook 365 Calendar on the web, however, in Safari once you click to add a meeting, it asks to allow a new window for sign in. Once you enter your credentials it asks again to allow a new window and will ask for sign-in again. This is a continuous loop and will not allow you to ever actually add a meeting. The add-in functions properly in Google Chrome.MacOSX Ventura 13.2.1Safari 16.3

I can use Zoom desktop 6.3.x and Zoom extension with Chrome 131 on Win11 Pro 24H2.I'm in trouble that unable sound and microphone with desktop client, however via Zoom extension and Chrome is OK for any Zoom meetings. I tried Jameswalter's suggestion to divide this issue as follows link.The result is; sound and microphone test is OK before connect computer audio on Zoom test meeting site, but to be disabled them after connect audio.https://community.zoom.com/t5/Zoom-Meetings/Why-no-sound-in-zoom/m-p/114037/highlight/true#M65612 I'm very appreciate if you have any suggestions for this issue. Best regard,

I need help solving a recurring issue of not being able to see a presenter's PPT when joining a Zoom meeting from the phone. If I join the meeting from my laptop I can see the slides just fine but when I join from my phone I can't see them anymore even if I change the view to gallery. The option to see the slides just isn't there. It seems to only happen in some meetings which leads me to believe the issue is in how the slides are being shared or in the settings of the Zoom account that is hosting the meeting.For example tonight I joined one meeting from my phone and there was no way to see the PPT. Then I joined another meeting and could see the PPT just fine. In both cases I could see the PPT on my laptop. In both cases the presenter was a "Co-host" and was spotlighted/pinned. The only difference between the two meetings is that one was in focus mode and the other was not. However, I have joined meetings in focus mode before on my phone and been able to see the shared

When starting the camera its just a dark screen even though the laptop camera shows a turned on light. Camera is working in other apps but facing issue in zoom. I have tried to follow this article -- https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064277 but this solution is outdated and doesnt work now.

Hi, Not sure if you can do this but we have a setting that keeps all participants in the waiting room until we start the meeting and then manually admit all in the waiting room to the meeting. My question is can you set the meeting to keep everybody in the waiting room until the meeting starts and we have allowed people to enter and subsequent people (Who are late) can auto enter the room as soon as they connect? Current procedure:Start MeetingAllow co host to enter and allow them to be cohostAt the advertised time allow those in the waiting room to enter.once the meeting is in progress manual allow late comers to leave the waiting room and enter. I want to change the last line to read once participants are allowed to enter (post the first manual authorisation) all late comers can just enter once they make an attempt to join. Thanks.

Hello!  I have the basic free version of Zoom. When I record on my PC, there is a voice that comes in saying, "trial". Why? (It hasn't happened on my Mac.) How do I remove it for my PC recordings? Thank you in advance for your assistance!

I cannot open Zoom. I get an error message saying that an update is required.  But it won't let me update. It gives me error messages. When I tried to uninstall it, it would not allow telling me that I don't have admin rights (this is a personal PC).  I'm being held hostage by Zoom; I can't update it and I can't remove it. Help please.

I scheduled a meeting and set it to record in the cloud. I've received the recording of the meeting, but there doesn't appear to be a transcript of the audio. According to Zoom's info, the transcription is automatic if the meeting is recorded in the cloud. Where is it? How can I be sure I get a transcript of future meetings?

I am a college instructor and all of my courses are online. A typical lecture is 2.5 hours long. All lectures are via Zoom and my students join live. When the lecture is done and class is dismissed, it takes a considerable amount of time (30 minutes or more) before the Zoom recording is ready for viewing, which is OK. However, I want to be able to name the recording while the recording is still processing. At the moment, I have to go back at a later time when I get the chance, to rename the recording. I would like to name the recording as soon as I stop the Zoom recording and class is done.

Hi all, My desktop client (Win 11 machine) lost my personal contacts and the sync to gmail address book.I have re-created the contacts two days ago, they were visible in 'my contacts', but they have disappeared again.Any pointers as to what's needed in order to keep them in the app?

I belong to a group that has a recurring weekly meeting, of which I have been the moderator for about 3 months. I always start  Zoom, hit Switch Account and login with the Group's credentials. I always see a link  for a Personal Meeting  ( I believe this is associated with our group's first moderator,, along with our Group's recurring meeting link.This Saturday, when I logged in, our recurring meeting was missing. I was perplexed, staring at the screen, when suddenly that link appeared.My question is simply--how can this happen? Does it mean that someone who knows  the  Group's credentials was logged on before me, and when she logged off, that link appeared for me? Or am I just assuming someone else was in there? Is there another explanation? Is my scenario even plausible? I thank you in advance for an answe to what might seem like a really stupid question  to a lot of you. Please understand, there are a lot of anonymity issues surrounding

Hi everyone,I've got a question.I've got my main domain for g-suite. My brand name has changed so I've added an email alias and it's set as default in my gmail account. It works perfectly for sending emails. However when I send out an invite via zoom, it still shows my ''old'' domain. I've tried to change it in Zoom settings > Only show default email when sending email invites. So it still doesn't work.Maybe I need to change something with users? I don't know because with users it still shows my old email address. Thanks in advance! 

I am looking to see if I can download past meetings for quality assurance. Is this possible?

It would be nice if the settings page for video camera would allow the user to set the camera zoom-in/zoom-in setting. For example, I may want my camera to be zoomed in more. Also, although the video camera zoom is fine during setup with my green screen, it automatically changes during a meeting and zooms out to maximum width view. This shows background items beyond the left and right borders of my green screen. There appears to be no way to control it to make it zoom in.

Hi, I work as an assistant and schedule lots of zoom meetings for my boss. I've noticed since the update (we have Version: 5.16.10 (25689)), that every time I schedule a meeting and add it to my boss's calendar and invite the other attendees, once I save the event MY gmail is automatically added as an attendee. So then if I'm not in the meeting I have to go back in and delete myself. Is there any way to turn this off? 

The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).

I'm struggling to work out how to reasonably control a Dalite projection screen using Room Controls and a Global Cache IP2CC.  The JSON examples for the IP2CC use a "position" key-value pair not documented elsewhere, and, according to the only provided example that makes even a vague attempt to explain it, then uses an "automatically generated 'power' method" to provide control.  That's also not documented anywhere I can find. The example code produces an "On" and an "Off" button for each declared contact closure "port".  That is far from ideal, as the projection screen's movements are triggered by instantaneous contact and are stopped automatically by a limit switch.  Further, when declared at the "port" level, as they are in the examples, these controls can not be hidden. We would very much like to be able to create our own methods for these operations, so that they can be individually hidden, controlled discretely, and tri

We have a user reporting that when entering a meeting with another user via ipad ios Zoom client, when screensharing they are reporting they are not having access to the Annotate and request control button. To specify they see this issue when the person they are meeting with that is. They use a PC, HP specifically. We have a test meeting where they met w/ support to test this out and they provided screenshot of this function not working. Apparently it is by design that when an iPad is joining a Zoom meeting and does a screen share, the Annotation option is not there.  As of now we only have the following workaround for this: User can join via Mac client and then use the Advanced sharing option to share via Airplay —> iPad. This way the annotation option will appear.Users is not satisfied

When Clips was initially rolled out, it worked fine.  A month or so later, my microphone and camera are blocked.  Our State IT has stepped into my computer to adjust the privacy and security, but they are set to allow access.  Several people on my network have the issue and some outside the network....with the same originator/admin of our licenses.  I can make silent clips., but the beauty is being able to talk and explain as I am clicking away.

Hello, ⏰I noticed yesterday that the Zoom Timer App is now rectangular...😳Is there still a way to keep access to the beautiful round timer that was there before?we can still see  it on this Zoom Support page:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068677if so, how  do I access the round version of the timer please?Did I miss a setting?When did this change happen? I am on mac Ventura, on a M1 MBPbut it is the same on a Window computer. that I just tested with. Also My Zoom is up to date with the 6.3.6 (47101) version as of this January 22nd 2025Thanks! 😃 Here are 2 pictures showing the change from Round to Rectangle Zoom timer App.Thank you for your help! 😃

I am a non licensed User in an account with a Pro license. The Account Owner has a Pro license and the Account Owner has 7 Users in the Account, all non licensed.  Three of these Users (including me) have the Account Owner Host key so that one of us can start our monthly Zoom meeting when the Account Owner can't attend. The account was set up in 2020 by myself. I set up a recurring, no-specific-time meeting which has been used since I set it up in 2020. I don't recall exactly when Zoom rolled out expanded chat options but at the time I set up this Meeting, I enabled the account setting which allowed the chat to be saved to the Host's local computer and the Host would email the chat out to our guild members.  Later, when other chat options rolled out, I enabled those advanced chat settings in the Account Owner Meetings tab and the Account Management Settings- Meeting Tab. Both were enabled the same way. In other words they are enabled to