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Hello. I'm studying Zoom phone to deploy to a customer company, and I'm wondering if a Zoom Phone IVR can redirect calls to a Zoom Contact Center voice queue (with ZCC queue capabilities). Is that possible?

When in zoom meeting my chat window does not have emoji option. Happens whether attendee or co-host. All other attendees have it.  This has been going on all week.  I have used multiple computers, multiple zoom accounts, and reinstalled zoom twice.

The annotation icon (pen in a box) always stays at the lower left corner of the Zoom window that blocks my control tools.  Any way to remove/relocate it?  Thanks.

Hi all, I am on the free subscription and over the weekend two channel chats I've been using for a year have disappeared, there is no more access or chat history  Did anyone else run into this or know if there is a fix for this? Cheers,

Hi, how are you?I've been trying to schedule a meeting where everyone can share their screen at any time, without me (the host) having to enter the meeting to change that option. I haven't found this option and it bothers me to have to be the first one to enter the meeting to allow sharing.Does anyone know how to do this?

I'm organizing a Zoom Webinar event and want to schedule a walkthrough session with my panelists beforehand. This walkthrough will cover:Familiarizing them with Zoom webinar controls (audio, video, screen sharing).Practicing entering and exiting the webinar.Testing breakout room functionality.Understanding the transition between the live webinar and the "backstage" area.I have a few questions regarding this walkthrough and the webinar setup:Panelist Registration: Do my panelists need to formally register as attendees for the webinar in order to participate in the walkthrough or the live event?Early Access & Reusability: Can we access the full webinar interface a month prior to the event for our walkthrough, start and stop the webinar during the practice session, and then re-access the same webinar with all settings intact on the scheduled event date? In other words, can we

I use Zoom for a meetup group, and attend other zoom calls as well. I receive a notification whenever one of my  calls will begin usually as soon as a person logs in.  I also receive a summary of the content. The problem is that the "From" address does not reference my group, but has the name of another person who leads a call for something entirely different.  The real email is  ***********.  It shows "person -different organization." I use an address on outlook but use  apple mail on my mac.  Is this an issue with zoom, outlook, or apple? 

Ever since I downloaded the new version of zoom on my new laptop (Lenovo ideapad slim 3) zoom doesn’t work properly.first black boxes kept appearing for my students. Managed to fix the issue by changing advanced settings.However now, students don’t see my annotations. They either completely don’t see them from the start or they appear for a second to then disappear for the rest of the meeting. The students report that they can see my cursor and that’s how they know what information I am selecting. They cant see anything I draw, circle or write.this is really problematic for me as I am a teacher and annotating really helps with keeping the students engaged. the thing is, I can see everything I draw, circle or write. If it wasn’t for my students telling me, I wouldn’t even know there was an issue! what can I do to solve this? I tried uninstalling and installing zoom multiple times a

When I recorded meetings, the recording was automatically stopped (I think after 60 minutes or so) - I would like to know how I could prevent this! Any ideas? I couldn't find anything in the settings.Thank you very much for any hint!Thomas

I have a Zoom account and Fathom apparently comes with it. I want Fathom to automatically start recording on all of my Zoom meetings - It automatically starts on some of them, but most of the time when I start a Zoom, Fathom does not. In those cases I want to turn Fathom on for video recording and transcription  but there is no means of doing so. When I am in the non-Fathom meeting and I click on the "Apps" button at the bottom of the page, "Fathom" does not appear. It is a complete mystery to me why Fathom starts sometimes when I start a scheduled meeting, and sometimes does not. So if I can default to it automatically starting in every call, I can turn it off when needed. What's the secret? Why's it hard to find? I don't even know if I'm on the right board. 

Hi, Please add a bell on the zoom meetint screen, so I can light in Red when someone is so taking much time in the intervention?  hope it helps other users. Best Licínio 

On the CALENDAR TAB:- "VIEW" pull down, I see DAY, WORK WEEK, WEEK, AGENDA. But how does one view by MONTH??- "EVENTS" pull down, how about adding something like "Zoom meetings" and "My Hosted Zoom Meetings"?  The "Hosted by you" gives me too many events!    

I am getting the message below     Meetings have under 40 participants - not large   Have not gotten this previously   Anyone else experiencing?     Any solutions? Messages addressed to meeting group chat will also appear in the meeting group chat in Team ChatDue to the large number of participants in this meeting system messages for those who joined or left have been disabled  

 Hello,  does anybody else have issues accessing Breakout rooms if the host isn't present at re-ocurring zoom events? How can I create a re-occurring (fixed timings) event, which will be available to participants at all times, (23hours and 59minutes), that also includes Breakout rooms, that are automatically created, and existing, and participants can use them, without the host to be there, or without the host having to pre-assign or assign participants to breakout rooms - how to have this feature set up in advance automatically?thank you!

When I answer an incoming call on my Android Softphone, the call always switches to my watch.I have to click on Bluetooth and change from my watch to 'Handset'.How can I remove my watch from the list of Bluetooth audio devices for Zoom? Zoom V 5.17.7 (19440)Android Galaxy S10e: V 12Ticwatch Pro 3 Ultra P628 - Wear OS 2.45 

Why are passcodes being required when I sent the invitation to participants and my settings are set to require NO passcode?

Hello - I can't seem to turn off gestures on My Mac. I have gone through settings and everything is unchecked. I took a screenshot to show this but can't upload here.  If I raise my thumb even by accident a thumb bubble arrives on my screen. Then my video freezes but my audio continues. The only option is to unplug my camera and plug it back in.  The equipment I am using is a Sony a6400 camera with HDMI out into a Elgato Camlink 4k and then USB into my Mac.  This has only just started and I'm getting really frustrated with it as I also tend to "talk with my hands" so to speak.. I am on the latest version of software for Zoom and also Mac OS. Please help. Thank you.

so we use a headset here to answer multiple calls. when i am on one call and the phone rings it rings through the headset and i can't hear my current customer that i am speaking with. is their any setting or any advice to fix this problem. i tried the audio use separate audio device to play ringtone simultaneously and that didn't work. thank you, Chris

Feature Request:I would like to suggest that Zoom enables virtual backgrounds to be included in Cloud recordings, just like they appear during live meetings. Currently, while virtual backgrounds are visible to meeting participants, they do not appear in the Cloud recordings, which can be frustrating when trying to share visually appealing content with others.It would be great if this feature could be added to enhance the overall experience for users who rely on Cloud recordings. Thank you for considering this suggestion!

Hey,my question: Pressing the keyboard shortcuts to lift ab the hand (alt + y) or to switch to mute (alt + a) always causes a sound.It seems... only in Zoom.If I use "space" to mute the sound...  or do click onto the symbol for mute.. no sound.Does anybody know how to switch it off?It seems only to happen in combination with "alt"Thank youMatthias

Hello, I have a recurring meeting set up 4 meeting occurrences. I'd like to close registration for just one of the meetings or put a cap on attendance for that specific meeting. Is it possible to cap the number of registered guests for that occurrence and not put a limit on the whole series? Or am I able to close registration for that session? 

Hi!  I give music lessons (classical flute) on Zoom, which works really well when both the student and I use external microphones to the computer.However, when using the mobile phone for Zoom, this is causing problems. We tried to connect a Zoom H5 handy recorder to an Iphone, but there are severe problems with latency and it "cut offs" the register on the instrument.  Is there a way to solve this, with a handy recorder + Iphone? 🙂 Ann

Hi, We would like for our cards to have a Unique ID that we can reference elsewhere. Is there a way for Zoom Docs to generate one (like an issue or ticket number). Thanks!

Is it possible to use the camera with Zoom on a Cisco 8865. Also, I'm looking for guidance on how to get the most out of it as it relates to Zoom Phone. Any information you can send my way would be greatly appreciated. TIA

My company has a horizontal log. No matter what I do, I can't fit my company logo in the profile picture. Since it nees a square profile image, it always cuts off the left and right sides of the logo, and there are no controls to allow me to shrink the logo to fit. I've tried multiple image sizes, and it makes no difference. I know this is such a low item on the totum pole in the design universe, just annoys me.https://www.hostworks.com/wp-content/uploads/2025/02/zoomlogo.jpg