Products

My org has been having some issues with older versions of Zoom that were pushed out via Intune. Our RMM software (NinjaOne) has been indicating patches for nearly 100 different machines for a while, and they're all in various states of "don't wanna."  I've done some investigating, and honestly, kind of stuck. A lot of these older versions were installed to roaming profiles, even with the MSI deployment package. Worse still, uninstalling the software has become a massive pain. The only option we seem to have is manually deleting the files, and searching the registry for entires. The problem I'm running in to is actually getting the registry in to a clean enough state that it'll actually install. I've spent 2-3 hours going through the registry of one computer just trying to clean it as much as I can. Nothing has worked up to this point. Running Cleanzoom doesn't do aynthing, and fires errors when it starts looking in to roaming profiles. Tryi

Good Morning,Our contact center people each have a personal line as well as using the contact center lines.  sometimes they may use their personal line for recorded calls with a customer.  The supervisor of the department wishes to be able to listen to the recordings from the personal lines, but when she goes in to Phone system management under the logs, she doesn't see the recordings.  She can see the recordings made from the contact center under contact center management.  does anyone know what access is needed for her to see the personal line recordings under phone system management?Thank you

Hello! I have the following problem! I can't open a Canva presentation in Safari during a Zoom meeting. It works in Chrome, but when I switch to presentation mode (with comments), only I see the changing slides; the viewers stay on slide 1. What can I do? Thanks for your reply!

Hi all,I need a bit of guidance for Saturday's webinar, I have two quick points to address to ensure a smooth experience.Firstly, I've already distributed the attendee link. However, I now need to generate separate, unique invitation links specifically for our 15 panelists who will be joining before the general attendees. Could you please advise on how I can create this panelist list and generate these individual links?Secondly, I want to double-check that all attendees will definitely be muted automatically when they join the webinar. Could you please guide me on how to verify this setting within the platform?Thanks so much for your help in making sure everything runs seamlessly!

I would like to enable pre-provisioning SSO for my personal Zoom account, as I am integrating Zoom with Oracle APEX to programmatically create meeting invites within my APEX application.

The meetings I'm in make use of reactions a great deal.  But I notice that when I open the Reactions menu (especially to raise my hand), it closes if I click elsewhere. Is there a way (or can there BE a way) to keep that menu open, or pin those options to the button ribbon at the bottom of the UI, or something?Thanks!

I recorded a large meeting yesterday where we had a seperate mike and loudspeaker to enable all to hear. The recorded visual result is good but sound picked up by laptop built in mike is hopeless, broken and unclear. Thanks

用户申请了一个周期性会议，现在想修改周期内某一天的会议室时间，在zoom修改后，提示报错206，这个怎么解决？

When I disable the availability of Docs outside of the meeting room, for some reason, I cannot create new documents to work on during a meeting. The button cannot be clicked.I can only open existing documents, which is weird, because I cannot create new documents outside of a meeting, because the option is disabled. And now I also cannot create new documents within a meeting. (ZOOM Docs is enabled in Meetings or I wouldn't even have the button "Documents" available, to get to this point.)What did I do wrong?Edit: Can be reproduced by our hoster, so probably a ZOOM-Bug. Will contact ZOOM about this through them.

Dear Zoom Support Team,I hope this message finds you well.I am reaching out to you with the following inquiry:In the polling/survey functionalities during meetings or webinars, is there currently an option that allows me to assign a specific weight to participants' votes?For example, where the vote of participant "Juan" would count as 5 votes and the vote of "Pedro" would count as 3.If this option is not available, is there any alternative or recommendation within Zoom (or through any integration) that would allow the management of polls with different voting weights?Thank you in advance for your attention. I look forward to your response.Best regards, 

I need to set up one Zoom meeting for interviews. I need one link that will be used for 7 interviewees over two days. Each interview will be conducted at different times. I will set up a waiting room. Can anyone help me do this?

I've made a meeting,  and turns out I need bigger capacity for the audience.  If I took the Large Meeting add-on now,  will it affect or benefit my prior-scheduled meeting?  Or do I have to make a new meeting?  Thank you. 

I don't understand why I get post meeting summaries only from some meetings since all the settings are the same.Pls help 

Video conferencing company unable to provide... VIDEO!!  I'm now refusing to participate in any conference calls using Zoom. There are products that work. This one doesn't and the company has proven it doesn't care and won't fix them. 

We noticed that zoom system was down last week and we were unable to call at that stage. Does zoom provide a plan that can separate the desk phone and VoIP app? You can choose to use VoIP as default. But when there's a problem, network isn't working for example. You then choose to use only desk phone which goes through traditional landline. And vice versa, if the landline is down, you can choose to go only VoIP. This is an open discussion as network problem or power outage happens very often.

Hello Everyone,Has anyone experienced an issue with sharing screens during Microsoft Teams meetings when joining from a Zoom Room device, like the Dten?I have to use the Teams application on my laptop to join the meeting in order to mirror my screen. If I click on "Share Screen" in Zoom, I receive the attached message.Any insights or solutions would be greatly appreciated!Thank you!

Hi, I recorded on the cloud three meetings but I can't access them.  I logged in to the Zoom Web and selected the option "registrations" but a pop up appears saying: "The IT administrator has disabled access to your registration page: contact the IT administrator for more details." Can you please help me.  Thank you!   

Bonjour,Je souhaite utiliser Zoom pour diffuser un live sur Linkedin.Linkedin m'a communiqué un URL et un code à intégrer dans ZOOM pour cette diffusion mais je ne vois pas où je peux saisir ces éléments.Quelqu'un peut-il m'aider ?Merci d'avance.

I subscribed to the Zoom Phone plan and believed it included call transcriptions or captions. Is it possible to enable this feature? If so, could you please guide me on how to activate it?Thank you in advance!

Hello, Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use only the app?

Buenos días; Utilizo zoom habitualmente para trabajar, he tenido durante tiempo un Ipad 11' y siempre que conectaba al compartir la pantalla a través de airplayhe cambiado mi Ipad 12', cunado lo conectado, lo veo en mi pantalla pero los invitados en la reunión ven siempre una pantalla en negro.... ¿alguien se ha encontrado con este problema? tenias alguna solución para esto?? Gracias avanzadas!

Hi, I just need some help. I've tried to update my Zoom account and troubleshoot but I can't seem to have the option to blur my background on my Mac. I have the Macbook air 2017 running on macOS Big Sur 11.4. 1.8GH Dual Core Intel core 1.5, does it not fit the requirement for virtual backgrounds? I also blend in the existing background which leave me no choice but to turn it off. Please help. Thank you!

Hello everyone,is it possible to schedule a meeting and add/invite not individual people, but contact groups instead?I have already created three user groups and then created contact groups from them.When I open the Zoom client and check under Contacts, I can see the three groups listed.But how can I schedule (or start an instant) meeting and invite all members of a group without having to invite each person individually?

I set up a webinar as requested by my manager once the webinar started and the attendees the host then realised they should have requested a meeting.  Could I have then converted the webinar with the attendees already joined into a meeting. I know how to set up a webinar for a future date and change this into a meeting and vice versa but cant find anything on if this was possible with a webinar that had already started with joined attendees.    

I've purchased the webinars in preparation for upcoming sessions.  I've been doing some prerecording with the camera on and when I go to play the recording, it only shows a blue screen, it only recorded the audio.  I double checked the settings and it has everything turned to ON.   I did a test with someone and they had said that they could hear me in the webinar, but could only see the general screen of waiting for host to start the meeting?  Has anyone experienced this and have a solution? I contacted Zoom support via email, had correspondence at first, and now it's been 24+ hours since I've had any follow-up.  TIA for your help!