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Newcomer
April 17, 2025
Question

TRANSCRIPTION

  • April 17, 2025
  • 3 replies
  • 3 views

I subscribed to the Zoom Phone plan and believed it included call transcriptions or captions. Is it possible to enable this feature? If so, could you please guide me on how to activate it?

Thank you in advance!

    3 replies

    Newcomer
    April 17, 2025

    Click your picture or initials in the top right corner of your Zoom app > Settings > Phone > then scroll down to Live Transcription Settings and enable automatic transcription.

     

    If you don't want it to be automatic, while you're in a call, click the ellipses at the bottom right of the keypad and enable transcription from there. 

     

     

    HausPrimeAuthor
    Newcomer
    April 18, 2025

    Mine does not have any of the 2 options...

    Newcomer
    April 28, 2025

    Is your Zoom App linked to a desk phone? If so, that's why. It's only an option on soft-phone.