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I have had the experience many times when someone was screen sharing (say a Youtube video) and dark grey boxes block the picture.  I believe one box was the gallery of participants on the side, I have no idea what the other grey box was...  how do you get rid of these boxes so that the screen share picture is unimpaired?

There are two of us in two different countries who need full access to our Zoom meetings Pro account. But when we get a security request for a code, we are unable to comply due to security code being sent by email when we have a different email or no email client on the Zoom computer. What is the solution to this problem?

We have daily meetings in which breakout rooms are set up for members who want to stay afterwards to chat. Our settings are such that we allow participants to choose a room and return to the main session at will.Is it possible to set up a “dungeon” breakout room in addition to our normal rooms in which the participant cannot return to the main session or anywhere else? I have seen this idea advanced as a quicker way to remove disrupters than the current poky process of removing them using the Remove function? Thank you. 

Hello - for the first time ever, I was told I had to wait 10 minutes to start my meeting back up again (I use the free Zoom account). This happened after the 40 minute limit.  Did new rules go into play today for Zoom? (7/9/23)? If not, how do I avoid this?   

please any one guide me zoom disconnected during meetings and classes

Hello can someone from the Zoom connect to set up a demo and so my team can ask general questions like interpreter troubleshooting 

Hello,I am a student on a Northshore District School laptop. Whenever I try to host a meeting it says that zoom is unavailable for America. How do I fix that with the restrictions I have on a School laptop?

Bonjour,J'ai un souci de filtre rose persistant sur Zoom. J'ai tenté avons tenté plusieurs solutions : réinstallation de l'application, suppression des fichiers de préférences, vérification des autorisations caméra, et même un redémarrage complet du Mac. Le problème persiste. Auriez-vous une solution ?

Over the last few days, my audio goes out during meetings on my laptop.  It does it on its own.  I am not touching the keyboard at all.   I have not changed any settings.   If I close out the session and relaunch, the audio is good at first but then goes out again.  It takes less than a minute after logging on for it to occur. I cleared the cache and that didn’t help.  I reinstalled the app and that didn’t help.  My drivers are up to date and I have plenty of capacity on my laptop.  I tried different headsets.  There is no difference, and I can listen to online videos without any problem.  This also happens when I change the source from headset to computer speaker.  I don't have this problem on my other computer.  The maker of the computer with this problem checked it for any errors or settings issues, and nothing was found to be a problem.  Other software programs work f

Dear Zoom Team,I am writing to suggest an improvement to the language interpretation feature in Zoom. I work with multilingual meetings where interpreters often need to temporarily address the main room — for example, to ask the speaker a question, make a clarification, or assist the host in real time.Currently, when interpreters are assigned to a language channel, their voice is not heard in the main room. To be heard, they must manually leave their interpretation channel (by selecting "Off" in the Interpretation menu), speak, and then rejoin their assigned language. While this workaround exists, it is inconvenient, disruptive, and technically confusing for many interpreters — especially in fast-paced meetings.Suggested Improvement:Please consider adding a simple toggle for interpreters that allows them to:Temporarily speak to the main room (all participants),And then return to their interpretation channel with one click or shortcut.T

I'm currently combining two subaccounts into one parent account.Let's say abc.com is the parent account domain.Both @Abc.com and xyz.com are mixed together in the two subaccounts.I continue to take the following actions:When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.Additionally, under the association Domain section under account management >> account profile, I find three options: Manage users with the same domain Allow users with the same domain to consolidate into this account Allow us

How do I transfer a local recording (on PC) to the cloud to be able to transcribe it pls?

dear friends, during the last months I re-used a link that I have shared with people all around te word by adjusting the dates. So the  link was made for a february meeting and then I opened the link again and connected it with a March date. I did this in the planning screen. But this seems not possible anymore. Can somebody give me a tip? 

I recorded a zoom meeting, with the host's permission.  I ended up with two files of a few KB each (an audio and a video M4A), and a 1 KB conf file on my computer. I used zoom with the application on my Windows laptop, but I didn't log in to zoom. How do I get the the recording?Thanks in advance for your help!

Has anyone gotten a Viking PA-IP paging adapter to work with Zoom?

I paid $371 for Zoom webinar capability on May 5, 2025. Yet when I go into my account to set up a webinar, the only option I get is for me to buy yet another webinar capability. I'M REALLY TICKED ABOUT THIS. I've gone round and round with your sub-par chatbots, and I don't have a way to set up what I need and paid for. Can someone - a REAL, LIVE PERSON - help me, please?Melissa

Hello! I'm experiencing issues with keyboard input during remote control sessions in Zoom meetings, and it seems related to Wayland. System configuration:OS -> Ubuntu 22.04XDG_SESSION_TYPE=waylandKeyboard Layout -> English (US)Zoom 6.4.6 (1370) Together with a colleague, who has the same system configuration, we tested all the combinations of Wayland and X11 environments. Only the X11 -> X11 setup worked correctly for us. The other combinations had the following issues:X11 -> Wayland (shared screen) - The letters and numbers are mapped correctly, but it seems that the specials keys (e.g. Ctrl, Alt, Shift) are not triggering any event.Wayland -> X11 (shared screen) - The letters and numbers are mapped correctly, also the special keys seem to work, but some ho

I have the role 'Owner' for our company account.  When I look at future meetings of other users on the https://zoom.us/meeting#/upcoming page I can only see some of them.  All of us are licensed, all other users are 'Members'.  Any ideas on how to see all members?Thanks for the help.  

This discussion format isn't very helpful if I can't post a screen shot. In any case there's a new Zoom button that appears in the lower lefthand corner of the screen when I'm sharing my screen in a Zoom meeting, and it effectively blocks the Mac finder button, which is in the same place, and which I would like to use to access documents I want to share on my screen. What workarounds do people recommend?

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. The primary problems are, Wiating until voicemail picks up takes too long.Hoping that nobody else will answer the call every time the user wants to check voicemail.  Is there really no better way for a user to check their voicemail from the phone? 

Hi everyone, An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists. Many thanks, Kimberley

What licenses are required for conference phones and Algo devices?

I don't have a computer. Only mobile phone and iPad. How do I install marketplace apps I want to use?

Many of my Zoom webinar attendees reported that the links that I was shared with them on Chat were not clickable and they were also not able to copy that.  I have been conducting webinars for months and same links with htpps:// I have been sharing since then.  But this issue was reported yesterday by many of the participants. I got the testing done and found that issue was existing for all the users who are accessing Zoom using Androp Mobile. Their broswer and Zoom app are  uptodate. Links are clickable on laptops and iphone. One more observation I found in the testing that the issue is only for WEBINAR that is accessed by Android Mobile users. Same users are able to click links if shared in Zoom meeting. So clickability issue is with Zoom webinar product used in Android mobile user.   Please let me know if someone

I host 2 weekly meetings. Both are recorded to the Zoom cloud. After the 2 meetings, I access my online account to download the recordings. The first works okay. It automatically downloads the single file (not 3) to my download folder on my computer, no obvious way to direct it to a different folder. Small annoyance.The major problem is that the 2nd recording doesn't download to my computer unless I exit the site and return. This is more than an annoyance. Is this a bug in the system or is there something else I can do to more easily access the 2nd (or any other subsequent) recording?