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I'm looking for support on this: I normally teach using an audio interface (shows up as USB Audio CODEC). Since today, I cannot increase the input volume and thus no sound. I can move it to the right but it jumps right back. Yes I am unmuted and the interface is working fine (I see the lights signaling the music), it's just downregulated by Zoom. Installing the Zoom software updates and restarting Zoom and the macbook haven't changed anything. With all other microphones I can change the input volume and am audible. I ended up teaching with airpods and computer sound, but still would like to get the system back working...  

Can someone guide me through the initial setup of Zoom Phone. I have tried Zoom phone Management under the owner account settings. But the begin setup tab under phone management is missing. 

Can't turn volume down in meetingsDriving me madWhy?My phone volume won't turn it downThere is no settings button (in settings) for volume Only a mute buttonWhy? 

Hello,Is it possible to receive a report from our Zoom Workplace Pro account that shows us the full name of the participant that clicked on the recording link we sent them.  We had a webinar on April 30th, and some participants could not make it.  Our sales team would like to know who actually clicked on the recording link that we sent them from our e-mail account.Is this even possible?I know we can see who was present and pull a CSV report, but we are looking for more of a report that shows who clicked on the recording link.Thank you,Katherine Jung 

I am using mac mini m1, using sequoia 15.4.1. zoom 6.4.6. It always tell me to allow microphone access at privacy and security. It do not show "zoom would like to access xx". I use a head phone with microphone, and do not have camera on this mac mini. I think this may cause the issue. p.sI tried using zoom on macbook air m3, and still not work. I have to use tccplus to force adding them.

Hi, I'm using Zoom Workflow to send email notifications after the meeting ends. What I'm trying to figure out is how to choose email recipients based on the live meeting participants. Currently, the Gmail integration with Zoom Workflow doesn't allow me to select live participants for the email, which means I have to enter them manually. This will be an issue when each meeting has different participants. 

Hello!When I create a zoomDoc, i can attibute a role for writing or not to the guests of my reunion. When I type the beguinnig of the name of a participant, i'm in a easy autocomplete process. But in that procedure, i sometimes see the name of my reunion among the participant's names. What does it mean? Can I attribute a role to the entire group instead of making that effort for every single member? Thanksa.

I've been working on a guide to Docs in Docs and twice (in as many days) had an error telling me, that I can't edit this page anymore and need to copy the content to another page. Which I can't do, because ZOOM only shows a blank page, making me loose all my content. (Edit: After messing around some more with the settings and a few hours time, the page reappeared.). This happened in ZOOM Workplace.I was fooling around with the settings in the browser before (to find out how they work and which users need to set in different situations, making Docs temporarily unavailable) but this shouldn't make me loose content. Also, when I share an existing document in a meeting for collaboration and stop the sharing, I can't open the same document in the same meeting again. I get the message, that this document is already shared at the time - even though I stopped sharing and want to start again. I have to close the meeting and start again, before the document is availa

On My settings, participants are allowed to join before the host, and also on our account management but all participants were not allowed unless I'm in. What am I missing here?Also, this has worked for me before and I haven't made any adjustments so I'm confused about what happened. Thanks

Does anyone know if I can add bookmarks to my Zoom meeting recording while it's happening?Oftentimes I have an hour long meeting that I'm recording in which I want to put in a bookmark saying "this is when we were discussing X". Then on playback I could jump straight to that moment. 

I want to host a webinar where the presentation and the speaker tiles are of the same size. While individual attendees can resize their views according to personal preference, I want this to be the uniform view for all attendees.But the existing templates do not allow the 2 tiles be of the same size. Can I create a custom layout on the production studio?

Hello Im holding a webinar for our members but i want to limit it so only our members can register for it. Is there a way to do so?

I want to enable AutoStart meeting summary, but I'm getting a message "One or more AI Companion features are disabled in your settings" I have Zoom Workplace Pro

I currently have a Webinar 3000 license.  Does my backup also need this type of license, or can it be a Zoom workplace license?

Solved my problem,,, someone had set up a customised waiting room message and not told me! 

Subject says it mostly:  I start zoom, I command-J to join a meeting and get a beep.  No meeting shows in the drop-down of open Windows.  I exit zoom and get a "leave meeting ?" query.   No error codes.Device type: Macbook - apple silicon - Sequoia 15.4.1Zoom version: Version: 6.4.6 (53970) Deleted, cleaned up after, and resinstalled OSX Zoom

Hi, I have a pro membership. I always share my computer sound (music), via 'share screen' --> advanced options --> share computer sound/ audio. I haven't used zoom for one month. Now this option to share computer sound is no longer available. I have no idea why this has changed.I have removed and then re-installed the app 'zoom workplace'. I have a MacAir, Apple M1, MacOS Seqoia 14.5.1.I hope you can tell me how to fix this. thank you so much!

i have some errorNext StepsCould not be generated due to insufficient transcript data.SummaryNot available because the transcript is incomplete.

Our app uses the Print dialog to print a document after our app flow finishes. The Zoom Embedded browser doesn't respect "Landscape" css directive, and there isn't a way to manually print in Landscape mode. There doesn't seem to be any place I can find to submit a bug report. Here is what it looks like - the layout direction buttons are not clickable.  

Our organization has several new laptops (Lenovo P1 Gen 5) with the AMD Radeon™ 780M graphics chip that are running into a BSOD when using virtual backgrounds in Zoom Workplace. This is across multiple users and computers, and all available drivers have been updated to their latest versions on all devices with no change in behavior. Our current version of Windows is 23H2, but we are upgrading soon to 24H2. Steps to reproduce (so far):Connect device to a docking station of some kind. If not docked, issue does not occur.Connect external camera to device.Does not matter if through docking station or a USB port on the laptop.Occurs across multiple models of external cameras.Issue does not occur with integrated camera.Open Zoom Workplace version 6.4.3 (latest version)Open settings or a new meeting with the external camera enabledExternal camera must be

Hello I am trying to access the ZRA accelerator api to fetch tranascripts. I am using the get conversation interactions end point. In my app i have developed, i have added the scope "zra:read:conversation_participants:admin"; the documentation also states that the scope "zra:read:conversation_participants" is also needed to call that endpoint. Yet, the latter is not available for selection from the app and thus when i try to make the api call with the token having just the first scope, it fails with this errrorInvalid access token, does not contain scopes:[zra:read:conversation_participants, zra:read:conversation_participants:admin] Does anyone know why the zra:read:conversation_participants scope is not available for selection?thanksmassimo   

Using the ZOOM app on my Apple Tablet with iPadOS Version 16.7.11, I cannot schedule a meeting by inviting participants with EMAIL. I can prepare the email but there is no way to SEND the email. Although there is a circle with an arrow pointing up, it is GRAYED OUT and there is no response when selecting that symbol.

Hi Team,I recorded 7 audio files during a single meeting, but only 3 are visible in the storage folder. During the session, I double-clicked one audio file to convert it, as I wanted to verify everything was working due to prior issues. After this conversion, the next 4 audio files are missing from the folder.This is the first time I’ve encountered this problem.Could you help identify where these files might be or suggest a solution to recover them?

Estou desativando um laptop para começar a usar um novo. Estou com o Zoom instalando em ambos. Quando um convidado tenta entrar em minha sala no laptop novo, sempre vem a informação de que há outra reunião em andamento, mesmo que eu não esteja logado no laptop antigo. Por favor, como posso resolver esse problema?

We are having a webinar series soon. It will be over 4 days and 2 webinars a day. What is the best way to setup and have clients register? I'd rather the clients not register 8 times for the webinar. I can create a form on my website for the registration if that will help the process.