Explorer

Question

'share computer sound' not possible

Forum|Forum|1 year ago
May 8, 2025
9 replies
158 views

Hi, I have a pro membership. I always share my computer sound (music), via 'share screen' --> advanced options --> share computer sound/ audio. I haven't used zoom for one month. Now this option to share computer sound is no longer available. I have no idea why this has changed.
I have removed and then re-installed the app 'zoom workplace'. I have a MacAir, Apple M1, MacOS Seqoia 14.5.1.

I hope you can tell me how to fix this. thank you so much!

MGSR

Community Manager

Hello @flow1,

Welcome to the Zoom Community! We're glad to have you here.

Kindly try updating your Zoom desktop app to the latest version.

Let us know if this helps or if you need further assistance.

F

flow1Author

Explorer

thank you, yes i have updated the zoom desktop app. the problem has not been solved through this.

F

flow1Author

Explorer

Unfortunately the problem is not solved. Can I speak to a real person? I can't find it on the website. Tomorrow morning I am hosting a meeting again, so I hope you can help me very soon!

F

flow1Author

Explorer

I have found a solution!

C

ch49

Explorer

I'm having a similar problem. Can you tell me what you did? Thanx!

F

flow1Author

Explorer

In my case it was something silly; right away press on 'share' with left mouse click (instead of clicking the ^ button next to it, which gives you limited options).
you'll then have a pop up window with different sharing options; categories 'screen', 'documents', 'advanced'. choose 'advanced', and you'll see the 'computer audio' option.
Let me know if this was the trick for you too!

C

Cáceres Norma

Newcomer

I have the same problem. I found the commands, but it is not working, the screen says “My computer sound” but the other in the meeting can not leasing the music I listen. Can you tell me what can be the problem? This is happening the last 2 weeks.

aluyun

Community Manager

Hi @Cáceres Norma,

Thank you for joining the community. If the meeting shows “My computer sound” but nobody can hear your music, it’s usually one of these setup issues.

Try this steps:

Re-share and make sure “Share sound” is actually enabled

In the meeting, click Share Screen
On the share window, check the box for Share sound
If you’re trying to share ONLY audio (no screen), go to the Advanced tab and choose Computer Audio. 1

Check the audio mode (Stereo / high fidelity)

When sharing computer sound, you can switch between Mono and Stereo / high-fidelity options. Try toggling this and test again.

If you’re using Bluetooth headphones, test without them

If you’re playing music through Bluetooth headphones/speaker, disconnect the Bluetooth device from any other phones/tablets/computers and keep it connected only to the computer running Zoom (or temporarily switch to wired/non-Bluetooth audio and test).

You can also check out this link for more information. I hope this helps!

C

Cáceres Norma

Newcomer

thank you

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