Products

I have a problem with Zoom since about two weeks. When I use the whiteboard on an iPad Pro it turns black or white in large areas after a while so that I have to stop the session. The content underneath is still visible for other users in the meeting, but I cannot see what I am writing any more. I tried reinstalling the app, even set back the entire iPad and also contacted the Zoom support via the chat, however none of this helped. Has anyone got an idea or experienced a similar issue? Otherwise I have to cancel my pro-account because Zoom has become useless like that.

Hello i try to create a free account with my business Mail, but the Mail with the verification code does not arrive. Not in Spam and not if we allow the zoom mails on our server.... I opened a case but get only the information that i dont have an account and so i can´t open a case... So anybody knows what i can do?Thank you so much   

have a Lenovo P14 laptop with Ubuntu 24.04 installed with all updates. When I open Zoom, my audio is completely dead... going into system settings and trying to

Hi! I’m currently working in a government office here in the Philippines. Before we can proceed with purchasing your service, we’re required to send a request for quotation (or canvass form) with your signature and confirmation.We’re planning to purchase the Microsoft 365 Family subscription worth $129.99/year.May I know where I can send the email with our canvass form template? We’ll need you to fill in your company name, address, item description and cost, and include a signature—just to make sure everything’s accurate and complete on our end.Looking forward to your reply. Thanks!

I am having trouble when zooming our church services. The spoken word comes through clearly but as soon as the music and singing starts the audio stops working. I have tried to alter a variety of settings but cannot find out why. This has only started happening since around July as before that all services where heard ok.Anyone any suggestions please? 

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Downgrade with the "upgrade".Used to be when you looked as usage reports all you had to do was click "unique users" and it would immediately and cleanly remove duplicates. NOW - nope. Click the box or don't - It doesn't matter. Now you have to manually sift through duplicates.WHY have the box at all!? Why change it to no longer work?NO tech support. NO way to even report the bug. All links to filing a form, a ticket, call, etc no longer work. 

Hi Im new to zoom  and I also cant hear the piano on the other persons endpeople have sent me invites in the past so going back 5 years it was fine i could hear fineIt looks like you have a problem with this unresolved please help us all

This question has been asked before but the answers (and information on Zoom's own webpages) varies.  I want to know is transcription of cloud recordings available with the standard PRO account?  On Zoom's advice page for audio transcriptions, it includes PRO accounts: Requirements for using audio transcriptionA Pro, Business, Education, or Enterprise accountBut if you look at the plan comparison chart, it says it's not available with PRO or PRO PLUS, only with BUSINESS and above. Most responses on forums seem to support the latter, but some do say it's possible with PRO.  Can someone please provide the latest official verdict on this question?  Thanks!Alex

When I try to join a meeting I get a join meeting timeout or browser restrictions that prevent me from joining. What causes this error? Could a filter or something else be affecting it?

Hello, Perhaps someone can help me? I didn't see a more appropriate board than meetings. I have an App that was added a couple of years ago, and it keeps coming back. We've removed it on several occasions, yet it still appears when I open a meeting. Can someone tell me how to get rid of this thing? It's called BlueSky Timer. It's like a bad penny. Also, I can't even see the apps that are installed now. When I go to Apps in the desktop client, I get sent to the App store which is incredibly busy interface, and I don't see any link for My Apps. I see nothing close to it in the web interface either. Am I missing something? Really disappointed in the updated interface. Thanks. Jon 

Hi, I hope you can help.When another participant or host are sharing their screens, I am unable to see what they are sharing.I have checked the settings and everything that I can see to be turn on to allow screen sharing has beenI am at a loss to how to move forwardPlease help

Currently, when the host leaves the meeting, Zoom asks that person who to assign as the new host before leaving. I wanted to know if there's a way to change that. I would like for the meeting to continue without a host. Is there a way to set that up?Thank you very much in advance.

Quand je partage mon écran sans cocher la case "Optimiser pour le partage vidéo", tout fonctionne parfaitement.Mais quand je partage mon écran et coche la case "Optimiser pour le partage vidéo", le partage d'écran se met en pause, et les participants ne peuvent pas voir le document vidéo partagé. Je précise que j'ai désinstallé et réinstallé l'appli zoom aujourd'hui (01-06-2025) mais ça n'a pas résolu le problème.Quelqu'un peut-il m'aider svp ? Merci beaucoup.

i just purchased zoom subscription but i dont see it on my account i even tried relogging in with multiple devices. i do have the mails for my subscription but it doesn't show the subscription

Hello, I have this assigning problem here.My account is a Pro type. I use webinar for a quite a long time.Recently, my client ask me to add breakout session in the webinar.After some research, I found I have to buy zoom session to have this feature.Now my webinar is already been created and there are already registrants. I need to concert the webinar to session.After purchase the session, I cannot assign my account with session.The odd thing is, other account can, but not for my account which is the owner.Appreciated if any one could spot the problem, and help to solve the problemThanks.   

I have a Basic account, and host a scheduled weekly meeting. Anyone with the link can join. No waiting room. This week, the meeting terminated unexpectedly early - there was about 7 minutes remaining on MY countdown timer. I got the big 'Need more time?' popup message at the usual time - around 30 minutes in. I suspect that it was because someone entered the meeting 10 minutes early, then left the meeting early (that was the only difference I know of compared to other meetings that lasted 40 minutes).  Oh, and this week I dismissed the popup message (I usually just leave it there). There were no noticeable connection issues. Can someone shed any light on this, specifically what should I do to ensure I get the full 40 minutes? Should I perhaps use the waiting room to prevent people from joining early and starting the timer? Thank you in advance for any helpful hints!

Hello! i don't know how to change my DMs sound if you know how please contact me 

Hello!I'm trying to find an answer regarding technical support during a Webinar. Does Zoom provide a technical support during a basic Webinar? Or is there a specific contact to reach in the event of technical difficulties when hosting a Webinar? 

Someone help me access my video

I used my zoom account primarily for my book club.  My wife used my account for her biz. She did not like having my name displayed on her behalf (instead of her name) during zoom meetings. I terminated my zoom account and my wife enrolled in a paid zoom account. Problem solved...not so fast. I am a participant in a number of business zoom meetings scheduled by third parties. Yesterday, I joined my first business zoom meeting through a calendar invite from an external company.  During the meeting, my wife's name was displayed instead of my name.  I am ok if my wife's name is displayed when I use her account for my book club. It is not ok for her name to be displayed when I am engaged in business meetings in which I am an invitee.  How do I fix this problem?  

Until last week, I could slightly shrink the zoom webinar chat (horizontally).  While I can still shrink it vertically, it no longer seems possible to shrink it horizontally. I believe that my Zoom auto-updated and this is what caused the change (Version: 6.4.7 (64367)). I'm running Windows 11. This is extremely annoying; even before I was annoyed that I could only shrink it a little bit - I really have no clue why zoom restricts how narrow we can make various windows (the Q&A and poll windows are also huge and unshrinkable). Any reason that the ability to shrink the chat at least a little bit was removed?I've done pretty exhaustive searches (including talking to Zoom's AIBot, which admitted that it didn't have an answer to my question) and can't find any info related to this issue.

Hey folks, trying to access and change the virtual backgrounds on this app.  Note on the right-hand side of the settings screen says this feature is "Locked by admin".  What??  I AM the admin - at least I guess I am .  I own the account and I'm the only one who uses it.    A pop-up note says I need to be running Windows 7 and above. The PC I'm using  runs on Windows 8.1.     I'm at a loss as to how I can open the virtual background features on this PC.  I'm able to do it on a MacBook Pro, but unfortunately, it's a year too old to function properly.   Any help or advice is appreciated.  Thanks in advance.

Hi!I can see my account which is a pro one, has a lot of settings blocked. It seems I am not being recognized as an admin. I don't have any other user in my account, only me.The thing is I want to change some settings as the meeting passcode required to join but I can't change that.This is the message I get in the dashboard (see screenshot) Well, it says to contact the admin but I never blocked the setting options and I AM certainly the admin of the account.Any ideas on what is the problem?Thanks

I have  installed zoom app in Mac but it seems not let me login using my id. Every time it says that unable to connect to internet.