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Keep getting error message. Have tried uninstalling and reinstalling. Error code 0xc000012f

Hello, I'm Josh Stanley, a Senior AI Specialist at Zoom.  Please feel free to reply and even at mention me with your questions on Zoom AI Companion Use Cases.  In this short video (6 mins) I show an example of using AI Companion with direct reports, mentees, students, etc... that are in need of skills or performance development.    By leveraging Zoom AI Companion, you can compare their existing job description against the job description for their future desired role to identify the skills gap.  Add in annual performance reviews as context to help make the development plan even more valuable by tailoring the output further to the user by capturing not only skills but performance gaps as well.

Hello,While sharing my screen on Zoom, the camera, chat, and similar Zoom tools appear as dark, watermark-like overlays on my screen. This obscures important parts of the screen and interferes with the presentation. I have checked all settings, but I couldn't find a way to remove this dark, semi-transparent overlay. Could you please help me with this issue?Thank you.

Woke this moring to big Zoom problems. Zoom Workplace app refuses to open in any way. I've tried restarting my computer multiple times but no luck. I tried reinstalling the app, but it refuses to do that too. I can't open any of my meetings at all, and when I try to redownload the app it says "the application I'm trying to install is not approved by Microsoft".  All this is just totally unacceptable, there is zero reason for any of this. Everything else on my computer is working perfectly fine, except Zoom. This is costing me money!

Hi,I blocked and then deleted my friend's contact a bit ago, and no method of trying to add her back works. Is there any way to fix this or is there someone I could contact to do so?

Hello community,I have Cisco devices in a Microsoft Teams environment, and these devices are running in Microsoft Teams Room mode.  I want these devices to be able to join Zoom meetings using Microsoft's direct guest join feature.  What firewall ports do I need to open to make this happens?

The Zoom block 170.114.0.0/16 has recently been blacklisted and is getting blocked by client firewalls that use dynamic malicious lists. I checked this on Spamhaus and it shows up on their PBL as well. Has this not been reported yet?

EL 28 de diciembre del 2021 pagué el plan Pro de 149.00$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Exijo que mi plan sea actualizado a la brevedad.

我的zoom账号已经升级为zoom pro专业版本了，发起会议后，中国大陆的用户仍然无法直接通过会议号和会议密码进入会议，报错代码为13215。现在又说是因为没有开通中国数据中心，只有商业版和企业版才有开通中国数据中心，但是商业版又需要10个用户以上起购，非常不好用。

I can't allocate co-hosts.  There are a number of articles on here with how to enable co-host but I think the system has changed since they were written and I can't find it - I've done random searching but can't see it - could anyone help?

I trimmed a Zoom meeting down to 13 mins, but I thought I was deleting the 13-minute section. Is there a way to get back the full meeting? Please help!!

A person calling himself "James Smith" and pretending to represent "Ritual.com"  preys on job seekers, trying to get them to add "ritual-at-job4u.com" to their Zoom contacts to facilitate an online hiring process. (That e-mail address uses a domain name that is registered but parked (not in use). Ritual, apparently, is a real company that sells vitamins online—and I suspect they don't know about this scam. "James Smith" contacted my son—a video editor—about producing content for Ritual. He's had this happen before. At some point the fake HR manager says he needs to send money—for equipment or something, and says he will be reimbursed.  I believe the last time this happened, the scammers also used Zoom as part of the scheme. So... beware!

I'm trying to embed the form to register for a webinar on my website. I added the form using an i frame, and it is functional, but after you enter your information, check the capcha, and press submit, you get an error message reading, "us06web.zoom.us refused to connect." And you get a large gray screen with a broken image icon. Zoom is capturing registrations, but I don't want users to think they encountered an error when they try to register, obviously. Can you tell what I'm doing wrong here? Thank you!

I have been participating in regular zoom meetings for years.  Tried to log in to a regular meeting this morning and got a complete runaround.  First they tried to log me into facebook, which I do not use.  Then they sent me to the login page, which I have never had to do before, and after multiple attempts, I created an account.  I still could not log in to my meeting.  And the AI 'assistant' (which is garbage) kept running me in circles.  And tech support is only for paid customers.  I see that there has been an 'upgrade' here, but it has made things worse.  Using a Windows 11 PC.

Hello, I'am new with Zoom meetings. I use an Apple Mac mini with MacOS Ventura 13.2.1.  The system preferences are correct. I was phoning with Apple Support and they told me, I should ask the support of zoom, cause the preferences were right. Can somebody of the community help me?

I am having issues with a new pair of Bluetooth headphones that I am using in zoom meetings. The old one works well without any issues, it was just too old and worn down so I had to replace it. (I am using a windows 11 computer). With the new headphones, I am having issues while on call. The microphone just stops working after 2 - 3 minutes in the call, I have to disconnect and reconnect Bluetooth manually for it to work again, and just gets disconnected after 2 - 3 minutes. This is a lot of hassle since I am conducting online classes, and the mic stops working in the middle of my discussion. I tried to use the same Bluetooth headphones (the replacement) on a mac and it's working fine. It only has issues on Zoom when using windows. I tried using the same headphones with other applications on windows and they are working fine. I tried the following fixes, but to no avail:(1) Unpair and pair the BT headphones, then restart the computer

Just found out about the Zoom fax option and Ive sent out a few as tests.  One of them came across a bit distorted but the other was fine. I then noticed you could  also receive so I sent some to my DID number and it too came across distorted sort of squashed down. When I download and open it up and loo into printing it, Adobe does not recognize in the manner it was scanned.  The page was sent in portrait mode and it comes across as landscape which is probably why it looks smashed down.  Thoughts on how to fix this??

We've recently ported our office number over to Zoom and we use a virtual office to answer calls to our office number. In order to identify incoming calls from our customers, the virtual office rely on us sending our office caller ID so they can correctly identify calls and answer appropriately. I've setup call forwarding which works fine however, when using call forwarding I want the caller ID sent to our virtual office to be the accounts Zoom primary number, not the incoming callers id. How can I do this?

Hi everyone! I’ve been running into a problem when using the Zoom Clips feature. Whenever I create a clip and select “Share computer audio,” the clip records the audio just fine — but I can’t hear the audio myself while I’m recording. It’s like the sound gets routed into the recording only, and not to my headphones or speakers. Has anyone else faced this? Is there a setting I’m missing, or is this just how Zoom handles audio routing for Clips? Would love any help or workarounds! Thanks in advance 

If I enable Meeting Summary with AI Companion, how can I also enable Smart Recording with AI Companion at the same time? I love the meeting summaries, but I also want to access the full transcript (With the Smart Recording features) but I can't find a way to do that, I can only pick one or the other. Any ideas?

We keep regularly getting emails from Zoom saying we are using 1.76 GB worth of cloud recordings, and that our account only has 1 GB of cloud storage. However, whenever I check our Zoom archive of cloud recordings, there's certainly less than 2GB total.  And the total we are allowed for this account is 5 GB? Any ideas? Also, we have a number of local recordings stored on a few different laptops, but this shouldn't contribute to our cloud storage total, right??  This is largely a repost, however, we are having the exact same issues!  We received an email stating " This is a reminder that your account is using more than the available cloud recording storage. Cloud recording will be disabled on Jan 11." If anyone has any ideas or any similar situations/findings you can share, I'd sincerely appreciate it! Thank you!

I read this post https://community.zoom.com/t5/Zoom-Phone-System/Where-is-this-Contact-Center-Management/m-p/225618 but dont know how I can get to the screen shown in the post. Is this because I'm not the admin of Zoom? 

I was in a Zoom call on another person's account, so the other person was the host and not myself. I hit record, and the only pop-up window I saw was one that said request the host to accept. The host, I presume, accepted, and we had our meeting. I can't find the recording anywhere. I've looked in the settings Users/Name/Documents/Zoom. I've looked in Finder and there are no MP4 files from today at all. No recording with today's date was shown. I've also tried restarting my computer, and I tried the customer service phone number, which, for some reason, the automated security screening couldn't find my account, so I couldn't talk to someone. This is for a school assignment that we recorded twice already. I really don't want to film again. 

Hi  I am on vacation in 2 weeks and I need to set ups a person to manage as host. Is this function available on zoom.Retired, disabled could use some help Thanks 

I am sure many users participate in calls in multiple languages like me.  The meetings I participate can be in Portuguese, Spanish or English in the same day.  I typically turn on the Closed Caption feature as it makes it easier to follow certain calls.  The problem is that everytime I start a meeting, I have to switch languages manually and need to find where the language is on the list menu.  My ask is that either I choose my preferable languages or have Zoom app understand the most used languages and set them on the top of the list or the bottom for quicker access.  Thank you.