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I don’t have access to my 2FA app nor do I have my recovery codes. Virtual agent suggested resetting password leading , well ,to losing access to account completely ! The account I’m talking about is associated with email “*********** “ . Kindly send a reset 2FA form or whatever the paperwork is so I can confirm my identity and recover access to that account. 

My profile has my correct name but each time I join a weekly meeting it shows the first names of myself and my partner, probably created years ago for a one time social event.  I "rename" it every week and choose "remember" yet every single week it defaults back to these two names.Please help!!

When I leave a meeting and close zoom, it stays running in the background and messes up audio for other apps. I have to force stop it from the app settings everyone a meeting finishes. This just started happening within the last month. Any help?

Hello, I've had AI companion creating summaries without a problem until about a month ago, when it stopped. I didn't change any settings before this happened.When I go on Account settings > AI companion, it it set to autostart and Meeting summary is on, but I get an error message below saying "one or more AI companion features are disabled in your settings". I enabled it everywhere I could think of inside "manage all settings", and it still doesn't work, can you please help?

We're having trouble with one person's recording to the cloud not creating the Ai companion feature Summary, chapters, etc. even though his settings are the same as mine and we have the same type of accounts.  We went down and compared his settings with mine and they are set up exactly the same as mine.  Anyone have this problem??Thanks

my name is correct in my profile, however when I joined a meeting it shows Zoom user. Would appreciate any help in having my correct name appear.

The Zoom SDK has been initialized, but it has not joined the meeting. If you directly use uninitialize afterwards, an error will occur. 报错信息如下：E FATAL EXCEPTION: mainProcess: cn.cu.jdmeeting.jme, PID: 3901java.lang.UnsatisfiedLinkError: No implementation found for void com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit() (tried Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit and Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit__)at com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit(Native Method)at com.zipow.videobox.confapp.ZmNativeUIMgr.uninitialize(ZmNativeUIMgr.java:1)at com.zipow.videobox.mainboard.module.ZmSDKMainModule.unInitialize(ZmSDKMainModule.java:1)at com.zipow.videobox.mainboard.module.ZmSdkMainBoard.unInitialize(ZmSdkMainBoard.java:2)at com.zipow.videobox.mainboard.Mainboard.cleanMainboard(Mainboard.java:2)at com.zipow.videobox.VideoBoxApplication.unInitAppForSDK(Video

Hello,I'm experiencing a recurring issue with my Zoom display name.In my Zoom profile, my full name is correctly set to damien( ...Full first name and name). However, every time I join a meeting, my display name shows up as "damie".I’ve already tried the following:Verified that my Zoom profile (on the web) shows the correct full name.Checked the settings in the Zoom desktop app.Despite this, Zoom continues to display "damie" by default when I join new meetings.I'm using a free Zoom account, so I don't have access to direct support.Does anyone know how I can fix this so that my correct full name appears automatically in all meetings?Thank you in advance for your help!

Couldn't find where to submit a bug report, so I thought I'd start here if anybody has noticed the same, or wasn't sure how to solve it. For about a year, I've noticed the video lag hard occasionally in Zoom, and have discovered the cause. The video lags when I'm on the receiving end of a push notification, when macOS has Portrait or Studio Light (sorry, I can't remember which one of the 2, or if it's both) enabled in the green camera icon in the menu bar. This happens with both iSight camera, or a USB webcam. A colleague and mine tested, and sure enough, when either of us turn off Portrait or Studio Light, then sent the. other a Slack message, the problem went away.

Hi,I am trying the video + content option when using my digital signage. What is the video and image ratio that is recommended so that  I can maximise the screen? Currently there is quite a lot of blank space both on top and below the screen.

Hi, I am trying to add someone as an alternative host for my meeting but I keep getting the error message 'Unable to assign (email address) as an alternative host because the user cannot be selected at this time'   Why might this be and how can I resolve this?   In case it makes a difference, the email I am trying to add is an external email address (not within my company)   I have checked and the email address is correct and the email is connected to their Zoom account. 

Meu cartão expirou e o pagamento da assinatura falhou. Com isso minha conta foi alterada para o plano básico. Fiz a troca do cartão e paguei o valor aberto, mas a conta encontrou no plano básico e minhas gravações não estão disponíveis. É preciso muito recuperar minhas gravações que foram armazenadas na nuvem. É possível recuperar as gravações desta conta?

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!   📆 August 7 -

Issue :- 1) There is an issue with the Zoom Room setup on the Logitech Rally Bar Huddle device. The huddle microphone is not working at all, only for joining Microsoft Teams meetings using web client in Zoom Rooms. As per our troubleshooting, we found that zoom calls are working flawlessly with this configuration; problems are seen only during web client teams & Google Meet calls. Zoom version :- Zoom room Version - 6.2.7(6005)                               Controller Version- 6.2.6(3164)Logitech Rally Bar Huddle Version- 1.13.154Logitech Tap IP version- 1.13.145please look into it and provide us solution  Thanks,VSP

When using Zoom on my Mac Mini computer, I have a green 'video' icon on the menu bar which I find useful.But on my MacBook, that icon doesn't appear, instead I get a 'Zoom' text which has different functionality. See screenshots for the two menus.Menu bar with green icon Menu bar with text icon  Both computers have the same 5.17.2 version of Zoom. Am I missing a setting, how can I get the green icon bon my MacBook. Thanks for any help.

I m just upgrade my Monitor. Now using Samsung G9 Odessey 49inch monitor.Issue: When I start share my screen or Partially share like a portion od my screen and do Record the color and recordings are like complete washout colors and its feel like it record so blur.example like this: https://ibb.co/R47QHjh6but when i screen short or when i do OBS the real color comeslike this https://ibb.co/1GyvkB3DI dont use HDR at all.other settings like this:https://ibb.co/PvYdLv9Qhttps://ibb.co/JRqDW5FgI dont know what to do. i change some settings and seen non of these work at all.what to do?I am teacher and my 90% work happen on Zoo

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

After enabling live closed captions, I see option to view full transcript but there's no button to save the transcript on the iPad. What's up with that? 🙎😠

Hi Everyone, Thanks for the help!We want to read every messages sent into a channel in Zoom Team Chat, whether it's from our teams' accounts or external users that we invite to Zoom Team Chat channel. However, it seems the Zapier can only read messages sent by account integrated into the Zapier (meaning, we won't be able to read messages from External Users that doesn't belong into our groups/orgs). Is there a better way to approach this? As the trigger in Zapier is very limited to the account connected. Our main purposes will be to pass the messages sent by these users but the first trigger doesn't even work for external users or non-connected accounts (not connected to Zapier). Thank you. 

I keep getting this message even when i have adjusted  access in the Admin tab"Add failed, the calendar-related access permissions are not allowed."

Noticed today that when a client books a meeting with me using my scheduler the confirmation of booking is EXTREMELY delayed.  I have a Business level account located in North America.   Any word on the ZOOM SMTP server experiencing delays? Thx

When I mirror my Zoom screen from my Android phone or Windows PC to my TV - either by Miracast or by HDMI cable - the TV gets the video but no sound, audio stays on phone / PC. This only happens with Zoom - other apps, from my Android phone / Windows PC, the TV gets both video and audio. When my spouse uses Airplay to mirror Zoom from iPhone or iPad to Apple TV box (which feeds into same TV by HDMI cord), TV gets both video and audio. I've seen a couple other posts about similar issues with no replies. Does anyone know what is happening here? Thanks.

I want to view records, but when I try to register to view it: sometimes I can view as normal, but most of the time it returns back to register screen.It happened with multiple records, and there is no problem about record deadline.When I contact to the record holder, they said they do not block me,  I still have full access to the record.What should I do?