Products

Hi, I bought new Dell 14 Pro Plus. I installed zoom workplace on my laptop. I viewed multiple videos on fixing zoom meeting video camera in my laptop. All setting are correct, still not able to launch camera on zoom meeting. I see camera light is ON on when launch zoom meeting. Camera window in zoom meeting is black all the time. Can anyone please help. Thanks

My meetings are recording audio properly, however, now there are no video recordings.  Have I changed a setting somewhere that disabled recording the video too?  I can't seem to locate a specific setting anywhere in the desktop client to fix this.  I am the admin for the Pro account license and am using the desktop app in meetings with version 6.5.11 installed.  

こんなふうに一日が過ぎていませんか？Zoomミーティングに参加しながら、メールで届いたPowerPointを確認。共有ドライブのGoogleドキュメントを開き、誰かのPCに保存されている最新のExcelファイルを探して右往左往。チームでの共同作業のはずが、いつの間にかタブとツールの迷路に。 Microsoft 365やGoogle Workspaceは、毎日の業務に欠かせない強力なツールです。しかし、実は「会議」「ファイル」「会話」がバラバラの場所にあることが、生産性の壁になっているのです。あちこちを行き来し、リンクを探し、話の流れを追いかけるという非効率な働き方が、チームの足並みを乱してしまいます。 リモートやハイブリッド、分散型のチームになると、こうした小さな非効率が積み重なり始めます。ファイルは正しく共有されず、フィードバックはメールとチャットに分散。集中力は分断され、仕事に集中できなくなります。 会話の中でそのままファイルを活用 Microsoft 365やGoogleドライブに保存されているファイルを、Zoom Meetingsにそのまま持ち込むことができます。Microsoft&nbsp

This is my issue: Zoom records audio, but only shows the first slide in my powerpoint presentation, even thought the slides on the screen advance throughout class. What have I done wrong?

I have an iPhone 14 Pro on iOS 18 and an iPad Air on iPad 18. When I start a meeting on iPhone it immediately closes it out. Tried restarting phone, checking camera privacy settings, reset the phone settings, updated zoom, changed network, reinstalled zoom, EVERTHING. Nothing helps. On my iPad, I can’t activate the front facing camera but the meeting does stay open. Is Zoom really this buggy? I tried Zoom (with my account) on my wife's ipad that has iPad 17 on it and everything works.

Hi folks - I recently hosted an interview as a zoom meeting. I pulled up the recording, and everything appears to be double tracked. I'm wondering if there is a way to de-dupe the recording so I can create cleaner audio

Hello, I want to connect my calendar, but I keep getting an error message. It says: "Add-failed. The calendar-related access permissions are not allowed." I want to have a link to send to my clients so that they can make appointments in my calendar, how would I do this? Any help is appreciated. Thank you. 

A user can use macros to post hundreds of messages per second to the chat. Malicious actors share this information with each other, so the practice is becoming more widespread. When this happens, it affects all other meeting attendants, slowing their devices by demanding more and more cpu usage. In extreme cases, the meeting can be effectively locked by a malicious actor, because the devices of the host and cohost can be slowed to the point of being unusable. A very slight adjustment, throttling a single user to, say, 1 message per 500 milliseconds, would fix this problem without disrupting the chat behavior for virtually all other users.

Hello, I recently updated and since then the participants video keeps freezing. Everything else is exactly the same as before the update so not an issue with internet, computer or camera. It only stops freezing if I share my screen. I’ve tried unloading and reloading but it didn’t make any difference. Can anybody help? I can’t work with it like this. Many thanks in advance, Sarah

Zoom Business account - newest version of Zoom-App on Windows 10 - Integration of  Zoom in Outlook is not marked and I don't work with Outlook (it is even not installed on my Notebook)Somehow Zoom always triggers the installation process of Outlook and this even pops up during Meetings (even though system notifications are not allowed). This all is really annoying.What can I do to totally switch off the calendar feature (we don't work with it) in Zoom (even in the business account itself or at least in the local Zoom-App)? Didn't find a switch or anything! There are only the three possibilities of connecting calendars but no switch to turn the calendar function off.Thanks for your hints, tipps and feedback.lve4god

I created a zoom meeting with the required registration. Had attendees and everything. Now I log in and the attendees list and all of the other features are gone! When I click on registration, email settings and branding, nothing appears anymore. It doesn't even show the registration link anymore. I'm really frustrated because I can't even speak to support about it. Is anyone else experiencing this? Did they remove this feature to try and force users to pay for the webinar feature???

When I highlight and copy the invitation I go to Edit and paste does not open.  When I try to click and drag the invitation it doesn't move either.  What to do?  Thanks in advance for your help.  

Hello, Does anyone know where the virtual background with the palm tree, beach and wind blowing that comes with Zoom is located? It looks like the Caribbean, but I'm curious about the specific location. Or was this something designed on a computer? Thanks!Sarah

When looking in the setting in the web portal, "Non-verbal feedback" is missing. I've disabled reactions, and when doing so it says it will affect the non-verbal feedback setting, but it still doesn't disable non-verbal feedback. Disabling reactions disables all the emoji reactions, but it still doesn't get rid of the yes/no/slow down/speed up reactions. Apparently that's controlled by the non-verbal feedback setting, but I can't find it. When looking at the source code for the settings page, I find a block of JSON with all the settings, and it has this:{"featureId":"nonverbalfeedback","value":true, ... showing that non-verbal feedback is enabled, even though reactions are disabled and locked at the account level:{"featureId":"meetingReactions","value":false,"overrides":false,"locked":{"value":true,"level":"account", ...

Hi! I'm experiencing a recurring issue with my Zoom recordings, despite having a paid account.All of my meetings are scheduled through Calendly, using the Zoom integration. The meetings often last more than 60 minutes, but the recording consistently stops at the 60-minute mark, even though the meeting continues.Worse, the recordings are not saved anywhere — they don't appear in my cloud recordings nor in local folders.Here's what I've already checked:I have sufficient cloud storage available.Automatic recording is enabled.I am the host of the meetings.I've tested increasing the Calendly event duration, but the issue persists.Could you please help me understand:Why is the recording stopping at exactly 60

I need to input two sound streams to Zoom.   I am using a 4 channel mixer to input a microphone and output from a morse code oscillator. The two streams are mixed as expected and in the Mac audio settings both audio streams work as expected However, in Zoom,  only the microphone is detected.  The tone channel isn't heard.   Exactly the same settings on another Mac work as expected. I have selected the "Original sound for musicians" profilePeter

I installed Zoom for Lightning in Salesforce. I want to pull Zoom Webinar report data (link below) into Salesforce.https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066245 Can you help?

I installed Zoom for Lightning App in Salesforce. Object is 'Zoom Webinar' Lightning Page, 'Passcode' Field equals 0sBRzP7DkqUlUtikpBK0BR84V0BkWK0HEvL5tgaw3s4= There is a "Zoom Webinar Passcode Edit" Button, returns UI with decoded passcode, (i.e., above equals 347786). Where can I access the encrypted key to decode the passcode for ZVC__Zoom_Webinar__c Object ZVC__Passcode__c text field?    

Recently, the Zoom logo has appeared on the bottom right of my recordings, as a white lettered overlay. It wasn't there before. I am now using a room for meetings, often, so is that it - although I'm not sure that it happened at the same time. How can I stop this from happening. I like a nice clear video recording I can use for other things. Also, I am now recording the Zoom meeting in Fathom AI. Could that be the reason too. Thanks - Nigel

I just updated to macOS 15 sequoia. My app has been unable to login. It was giving me an error early on, but I did not make note of it. I updated zoom to 6.2.0 (by downloading it from the website), and I was still having issues. First I tried to change my login to use a password and not just click the google button. That seemed to work at first, but I could not join meetings and it claimed I was offline. I downgraded to 6.1.11, and found it worked once, but I could not join a meeting. I tried talking to the chatbot which was hit or miss. It suggested I look at my logs and send them to support, but I don't think I have access to support's email (and I don't see an error in the logs). The other options seems to be to create a support ticket, but I do not see a clear way of doing so.  The error I'm currently getting is "You are unable to connect to Zoom. Please check your network connection and try again." I currently have about 400Mbps up and

Since I updated the Zoom today I cant use the Advanced sharing option Slides as background. There is a triangle with exclamation mark with text " You can now share slides as background with presenter layouts." Did you disabled this option? What can I do to access it again? Daniel Paulus 

Hello,I use Zoom – among other things – for student office hours: the meeting should remain open from 9:00 a.m. to 1:00 p.m., so that students can join freely during that time.The issue is that if I start the meeting and remain the only participant for about 40 minutes, Zoom automatically ends the meeting; as a result, students who try to join later cannot find me, and I am forced to restart the session manually.This is a serious operational problem for me.Questions:Is there a setting to disable the timeout when only one participant is in the meeting?Is this a platform or license limitation? In the documentation, I read that with a Licensed account a meeting can last up to 30 hours, but if there is only one participant it may end after 40 minutes. How can I ensure that the meeting room stays active for the entire scheduled time slot?Thank you for you

As of a few days maybe a week ago the meeting reactions have been removed form the meeting hart icon. When in host settings Meeting > In Meeting (Basic) > Meeting reactions = Toggle offWe loose the ability to have the Yes, No, Slow down, Speed up, I'm away, Be right back. Instead we have only the Raised Hand option.When toggling it on we get all the Emojis, more specifically the Animated ones. This Animated ones are a huge distraction in meetings thus why we have it disabled. However, we do need  yes and no for voting. Why has this been changed? Host are set to use, (at the time of this post) 6.5.11 (13227).

When people share the zoom doc with me, how can I add a shortcut link of this document to my zoom doc folder? 

Hello. I renewed my subscription, but I can't see my recordings in the cloud. How can I access them?