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Newcomer
jesskmill
Newcomer
August 22, 2022
Question

Required registration checkbox not appearing

  • August 22, 2022
  • 1 reply
  • 4 views

I created a zoom meeting with the required registration. Had attendees and everything. Now I log in and the attendees list and all of the other features are gone! When I click on registration, email settings and branding, nothing appears anymore. It doesn't even show the registration link anymore. I'm really frustrated because I can't even speak to support about it. Is anyone else experiencing this? Did they remove this feature to try and force users to pay for the webinar feature???

    1 reply

    Bort
    Employee
    Bort
    Employee
    August 22, 2022

    Hi @jesskmill 

    No, registration has not been removed or changed. 


    Was your Zoom profile downgraded recently? If you downgraded your account to Basic, or an admin did that to your profile, that would explain why you lost access to registration settings. Meeting registration requires the host be a licensed user, as noted in the support article. 

    If you upgrade your account, or have a license re-assigned to you, you should gain those settings back in the scheduled meeting. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

      H
      Newcomer
      hwolinsky
      Newcomer
      August 31, 2025

      My Mac died and I just replaced it. I  have a pro version of Zoom. I set up a meeting with registration for Jan. 3. But I don't see the meeting ion the Zoom interface. Butr I know people are gistering for the event.  What happened? Did I need to change my Zoom contract to the new computer? Where are my registrants?

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