Recording Stops at 60 Minutes in Meetings Scheduled via Calendly (Paid Account)

Hi!

I'm experiencing a recurring issue with my Zoom recordings, despite having a paid account.

All of my meetings are scheduled through Calendly, using the Zoom integration. The meetings often last more than 60 minutes, but the recording consistently stops at the 60-minute mark, even though the meeting continues.
Worse, the recordings are not saved anywhere — they don't appear in my cloud recordings nor in local folders.

Here's what I've already checked:

• I have sufficient cloud storage available.

• Automatic recording is enabled.

• I am the host of the meetings.

• I've tested increasing the Calendly event duration, but the issue persists.

Could you please help me understand:

1. Why is the recording stopping at exactly 60 minutes, despite no time limit on my account?

2. Why are the recordings not saved or recoverable?

3. How can I ensure full-length recordings are captured in future meetings?

I appreciate your support on this.
Let me know if you need any meeting IDs, screenshots, or further details.


Thanks, Lu!