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Hi,I am having trouble logging into my Zoom account. I usually logged in using GOOGLE, but by mistake, I disabled the option to log in to Zoom using GOOGLE in my account settings, and now I have no other way to log in to Zoom.  Currently, when trying to log in using Google, the following message appears: "You cannot log in to your Zoom account using this method. Please contact your IT administrator for instructions. (2 025)" I need your help urgently as I have a very important online meeting today, and I need access to my account

My father is trying to create a Zoom account so we can video chat, but he's stuck on the Privacy Statement. He can't find the button to accept the terms and continue creating his account, and he's gotten so frustrated with searching for it that he's gotten disgusted and given up. He says he scrolled all the way to the bottom of it but can't see anything to click. I can't see his screen, so I have no idea how to help him, and the virtual assistant has no answers. Can someone please tell us how to get past the Privacy Statement so he can join the meeting I'm trying to set up? Thank you.

hi, please help to check this issue, use legacy outlook able to add zoom meeting plugin normally, but cannot use new outlook to add zoom meeting plugin, after click add button, always show loading status, try to reinstall zoom plugin by zoom website, invalid, please help, thanks! 

Hi, I have had to create another account to create this query in the community. I have a Basic account on another email address which has 2FA enabled. I never enabled 2FA and do not have the recovery keys. I'm unable to log back into my account. Can someone please help as I need access to my account. Thanks 

Subscription is paid by monthly credit card. I wish to cancel this as it is no longer required.

I am trying to use my existing Zoom account for a small non-profit community and and to have several administrators who can start the zoom the meetings using the same meeting ID

Estou tendo diversas cobranças indevidas em meu cartão após o cancelamento do Zoom e ninguém sabe dar suporte nessa plataforma, é um absurdo!

갱신 당일에 pro를 더 저렴한 요금제로 변경했습니다. 그 후 전혀 사용하지 않았고 오늘 저녁 7시에 제가 회의 참가자로 이용할 예정입니다.그런데 Pro 요금제에 대한 해지 후 금전적 해결이 이루어지지 않았어요. 확인 부탁합니다.

I have a basic account.  I tried to log on and it prompted me to create a 2fa code (which I already had).  I did this, and now my new 2fa does not work, and I cannot log onto my old basic account.  Zoom will let me reset my password, but not my 2fa.  I created a new basic account to post this question.  How do I delete my old basic account and switch to the new?

Hello, My other account is currently inaccessible, so I’m posting from a different one to reach the team.Google Sign-In was disabled, and now I’m completely locked out — I never created a separate Zoom password, so I can’t log in using any other method.   Every help article or chatbot response tells me to “log in” to fix the issue, but that’s exactly what I'm unable to do. I’m now stuck in an endless loop where all recovery or reset options lead back to the same login screen. "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025)"   I have already paid for the account and urgently need access restored. Please help. How can I re-enable Google Sign-In or connect me with someone from Zoom Support who can manually unlock my account?   Thank you very much for any assistance — I’d really appreciate help from a moderator or support representative.

En mi tarjeta de debito se realizo un cobro de zoom workplace de 420 soles, que no reconozco, soluciones? a alguien mas le paso? nose porque paso esto

Hello  I have recently taken over as an Office Manager at a Small Business and I am looking to merge / consolidate the various Workplace Pro accounts into one licence - We only have 5-8 staff each with their own paid accounts some annual some paid monthly but not looking to upgrade for a Business license. Can I just increase the licenses on one 'Master' Admin account and then invite the other users? Even though they have already paid for an annual subscription? Also is there a way to find out all the users from one  domain? - I fear there maybe former staff members with a rolling subscription and no obvious way of knowing if they have an active paid account or not - Any advice?

Zoom 고객센터 담당자님께. 안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다. 기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.서둘러 조치를 부탁 드립니다. 감사합니다.

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 17일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

안녕하세요, 고객센터 담당자.최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청 드립니다.무료 이용 7일 중 첫날에 사용을 해보고 연결 끊김과 번역 문제로 인해 구독을 취소 했는데 2025년 10월 11일 오늘 결제가 되었습니다.사용 시간이 많지 않다는 점을 고려하여 환불을 요청 드립니다.감사합니다.

I still cannot figure out my Zoom account problem, as I paid my Zoom Meetings Workplace Pro renewal on 3/27 (as evidenced in my bank account withdrawal).   Yet, my account shows I only have Zoom Workplace Basic. Somehow, I was downgraded and cannot get anyone via customer service call back (limited to Business Pro and above) and Zoom chat is useless!   Zoom chat gives basic answers that don't come close to answering my problems/issues!   It appears I'll have to pay another $159.90 to have a Zoom Meetings Workplace Pro account again!   I cannot link to my Google account at all, so I'm in limbo right now.   Do you know anyone with customer service call-in access who might ask a quest

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. I can't seem to get hold of anyone who can help me sort this out.Thank you!Carla

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.Suport form is useless, cannot press "Next" after filling in all boxes.Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless. Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.  

Realice el pago anual del servicio de Zoom y aun me dice que debo actualizar el plan. Que debo hacer?

I am unable to sign in with my paid subscription account on zoom. It gives me a network error but it allows me to sign in with my gmail account which is free. This is both on my windows pc (zoom app) and also my phone

I've added contacts in my profile to use in setting up zoom meeting, they don't appear in invite box when setting up a meeting. Why can't the system recall contacts and/or popular emails of contacts when creating a meeting?

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I have downloaded macos tahoe and Zoom opens to basic when I have a subscription for pro

Hi, we are a subscriber of Zoom under account name Vilor Berhad, from Malaysia. We would like to seek favor from you team to provide us the certificate of tax residence.

I would like to cancel today’s payment and make it again with another card.