zoom mate 결제 환불 요청 드립니다. | Community
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August 11, 2026
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zoom mate 결제 환불 요청 드립니다.

  • August 11, 2026
  • 1 reply
  • 22 views

2026년 8월 10일 zoom mate 월간 결제를 진행했습니다. 

회사 회의용으로 40분이상 사용이 필요하여 결제를 한건데  다른 유료 버전으로 착각하고 잘못 결제가 되었네요

취소하고 다른 유료 버전으로 결제하려고 합니다. 

취소 부탁드립니다.

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@수학학원한수연,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    August 11, 2026

    Hello ​@수학학원한수연,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.