Annual billed monthly plan cancelled, but Zoom says I must keep paying until 2027 — BIL2674371
I am seeking a practical resolution from Zoom regarding billing case BIL2674371.
My account shows Zoom Workplace Pro as:
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Annual subscription
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Annual billed monthly
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Pending Cancellation, effective 23 June 2027
I cancelled the subscription because I no longer use the service. However, Zoom’s Billing Supervisor has advised that the cancellation will only stop the next renewal and that I remain responsible for monthly payments until June 2027.
This is deeply concerning. A plan presented and charged monthly has left me feeling locked into future payments for a service I have cancelled and will not use. I have asked Zoom for immediate cancellation and a refund, but the response has only referred back to standard terms.
I understand Zoom may have an annual commitment model. My concern is whether the annual commitment, monthly-payment structure, automatic renewal, and consequence of cancelling were made sufficiently clear at sign-up and renewal. I am concerned that this kind of standard-form billing arrangement may be unfair for small businesses.
I am asking Zoom to review BIL2674371 at a senior level, immediately terminate the subscription rather than leaving it active until June 2027, and refund the post-cancellation payment.
If this cannot be resolved, I will report the matter to the ACCC as a potential small-business subscription-practice issue and seek assistance from the Victorian Small Business Commission.
Has anyone obtained an immediate cancellation or refund for an “Annual Billed Monthly” Zoom Workplace plan?