Contacting zoom - urgent

Forum|Forum|2 years ago
December 21, 2023
3 replies
779 views

Can anyone tell me how can I contact zoom directly? I have an urgent matter to resolve, I tried to post on community but I received "0" response". I would like to talk to a real zoom consultant on the phone or be able to email or chat to one.

Best regards,

Rafal

Other

ArvinG

Employee

Hey there! Here are a couple of options:

Submit a ticket using this link or;
You can also call for support at +1.888.799.9666 (Assuming you're in the US - you can refer to this link if not. The number can be found at the bottom of the page under the "Phone" section) l SUPPORT EXT. 2

R

RafalWerezAuthor

Explorer

Thank you. I am not in the US and I already tried the second option you suggested by asking a question in community but received "0" response to my request for several days now. So now I submitted a request using a ticket with a link you provided. Zoom ascribed me 4 priority level. I wonder how these priority levels are assigned. If my matter is not resolved in the next few days, it will be too late. :(

W

We currentlSanjar Abdurakhimov

New Member

We currently have one Zoom account (Account A) with 8 Zoom Rooms licenses.

We need to split the deployment into two separate Zoom accounts.

Account A should retain 1 Zoom Room.
Account B should receive 7 Zoom Rooms.

We would like to migrate the Zoom Rooms, including their configurations and settings, to the new account while minimizing downtime.

Could you please advise on the supported migration process and assist with transferring the licenses and room configurations between the two Account IDs?

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