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Explorer
lucy12187
Explorer
July 4, 2022
Question

How can I contact Zoom support?

  • July 4, 2022
  • 7 replies
  • 98 views

I was reading another thread about the possibility to request an OTP Exception after this new security was recently implemented.  I am not finding a way to email Zoom support.  All I get when clicking contact us are articles.  *********** bounces back saying that email is not monitored. 

Thanks!

      7 replies

      M
      Newcomer
      maguzmanmv
      Newcomer
      July 7, 2022

      Esa era justamente mi pregunta. No encuentro como contactar con alguien de zoom

       Además, todos los artículos que ofrecen en el chat están en inglés.

       

        U
        Newcomer
        U9iiiiiiiio
        Newcomer
        April 22, 2024

        I love you maguzmanmv

         

        M
        Newcomer
        mmv2
        Newcomer
        April 20, 2024

        Hello -- I'm replying to this thread because I have made many efforts to contact Zoom support and have not been able to do so.  Was not even able to access how to submit a ticket.  The system thwarts every effort.  I need confirmation that my new account is HIPAA compliant.  I also need to know if my new account allows me access to a zoom teammate on the phone or chat.  Thank you for any advice.

          Ray_Harwood
          Community Super Champion | Customer
          Ray_Harwood
          Community Super Champion | Customer
          April 22, 2024

          Welcome to the Zoom Community, @mmv2.

           

          You don’t mention whether or not you have a signed BAA agreement facilitated by Zoom Sales as discussed in this Zoom Support article:

          https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751 

          You also don’t mention if you are in a Pro, Business, or other type of account. Support options depend on the type of account you have, along with a few other details. Information is provided here:
          https://support.zoom.com/hc/en/contact?id=contact_us

           

          You should be able to connect with any Zoom user via Zoom Phone and Team Chat provided they are on the same organizational account as you are, or invited and snd accepted a contact request for an external contact. 

          U
          Newcomer
          U9iiiiiiiio
          Newcomer
          April 22, 2024

          You are a persen

           

          U
          Newcomer
          U9iiiiiiiio
          Newcomer
          April 22, 2024

          N0 you are a robot

           

          M
          New Member
          María Méndez Serrano
          New Member
          August 9, 2026

          “En el portal web (Planes y facturación) el complemento ‘Traducción en directo / Traductor de voz’ indica: ‘Capacidad incluida: 100 minutos (500 créditos). Los créditos no utilizados caducan al final de cada mes y no se acumulan. Se pueden adquirir créditos adicionales…’. El texto es ambiguo porque no aclara explícitamente si, manteniendo la suscripción activa, los 500 créditos se restablecen automáticamente cada mes (con un nuevo cupo mensual) o si funciona de otra forma.
          Además, necesito confirmación de qué ocurre en Zoom Meetings cuando se agotan los 500 créditos: ¿se detiene únicamente la traducción de voz (audio), o también se detienen los subtítulos traducidos en tiempo real? Por favor, confirmen el comportamiento exacto y, si procede, actualicen la descripción para que quede claro.”

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