Billing is done inspite of cancellation of subscription

Forum|Forum|10 days ago
August 6, 2026
2 replies
44 views

Hi

I have been charged the amount even though i have cancelled the Zoom subscription. And amount has been debited from my bank account.
When will i be getting the refund amount.

Thank you

This topic has been closed for replies.

Best answer by MGSR

Hello @Abhishek3088,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

mason reed

Newcomer

Contact Zoom Billing Support with your account and payment details. They can review the charge and confirm if you're eligible for a refund.

MGSRAnswer

Community Manager

Hello @Abhishek3088,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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