I wish to cancel my subscription | Community
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C
Newcomer
ClaireR
Newcomer
October 6, 2022
Solved

I wish to cancel my subscription

  • October 6, 2022
  • 4 replies
  • 924 views

Subscription is paid by monthly credit card. I wish to cancel this as it is no longer required.

This topic has been closed for replies.
Best answer by Don.z

Hello, ​@LasAranas GUILD! Thanks for reaching out. I understand you’d like to cancel the Zoom Workplace Pro subscription and request a refund for the charge.

For security and privacy, we’re unable to access or make account-specific billing changes, cancellations, or refunds through the community. The best next step is to contact the Zoom Virtual Agent, which can connect you with Billing Support if further assistance is needed.

Please note that charges are generally non-refundable once processed, as outlined in Zoom’s Terms of Service. You may also find our guide on canceling subscriptions and handling unexpected charges helpful.

4 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
October 6, 2022

Hi, @ClaireR,

 

This Zoom Support article has step-by-step instructions on how to cancel your subscription:

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

This is the easiest and quickest way to cancel.

 

However, if you need additional assistance with this, please note that Zoom Community volunteers don’t have access to account information or ability to make changes to accounts.  Submit a Support Ticket for this directly to Zoom Staff at:
https://support.zoom.us/hc/en-us/requests/new

 

Pick the Billing & Account Management request category:

 

 

Then enter your request, being sure to provide the email address of your account in the description, and choose "Cancelation" from the Request Type near the bottom:

 

Sorry to see you go!  But keep that Basic account so you can easily join meetings hosted by others.

    K
    Newcomer
    KAA1
    Newcomer
    October 27, 2025

    Please Cancel my Subscription.  

    L
    New Member
    LasAranas GUILD
    New Member
    August 17, 2026

    A member inadvertently signed up for Zoom Workplace Pro without authorization.  I would like to cancel the service and have the charge refunded (PayPal).

    D
    Community Manager
    Don.zAnswer
    Community Manager
    August 17, 2026

    Hello, ​@LasAranas GUILD! Thanks for reaching out. I understand you’d like to cancel the Zoom Workplace Pro subscription and request a refund for the charge.

    For security and privacy, we’re unable to access or make account-specific billing changes, cancellations, or refunds through the community. The best next step is to contact the Zoom Virtual Agent, which can connect you with Billing Support if further assistance is needed.

    Please note that charges are generally non-refundable once processed, as outlined in Zoom’s Terms of Service. You may also find our guide on canceling subscriptions and handling unexpected charges helpful.

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