Community Resources

Hi all, I cancelled my zoom subscription a year ago and haven’t since used the service as no longer required. I have been charged this year and, after logging in, the cancellation was never processed. Any advice please to get my refund. 

Hi.I am considering getting a 50% nonprofit Zoom workplace pro subscription for our charitable organisation, using our shared email address (admin@ournonprofit.org) as the accountholder.How would login/meeting scheduling/hosting work using this setup? would anyone in our organisation who knows the login be allowed to sign in and schedule and host meetings as needed?

I had to use a second account to post an account of my problem because you cannot post in this forum about a problem until after you’ve logged in, and I cannot log in under my primary account!Because I had not logged in from my new computer yet, Zoom emailed me a verification code to my email address on file. I never received it.There does not seem to be any backup system in case you don’t receive your verification code at the original email address you provide. I am not happy because I set up a meeting using my “recurring meeting code” and I am not there to host it. This is not good for business.I want to set up a new email address to send the verification code, because the old one does not seem to work. It is my business and I  have control over all email addresses and something must have happened when we changed our hosting service.Google, Yahoo, Dropbox, all have alternative methods to sign in if you cannot receive the verification code at the original email address. But not Zoom. 

Hi Zoom Community, I am the owner of a free account. How do I remove "Work Email" from Profile → Sign In → Linked Accounts? https://share.cleanshot.com/Lgc8qk57 The "Deactivating, unlinking, or deleting users from your account" article did not help, as it seems to apply to paid accounts only. Thanks, - Kiran

Paid for Zoom Workplace Pro via Appstore and eventhough I can see that the subscription is active for the next 1 year, still the Upgrade banner does not vanish and my app is still in the Basic mode. 

I had to use a second account to post an account of my problem because you cannot post in this forum about a problem until after you’ve logged in, and I cannot log in under my primary account!Because I had not logged in from my new computer yet, Zoom emailed me a verification code to my email address on file. I never received it.There does not seem to be any backup system in case you don’t receive your verification code at the original email address you provide. I am not happy because I set up a meeting using my “recurring meeting code” and I am not there to host it. This is not good for business.I want to set up a new email address to send the verification code, because the old one does not seem to work. It is my business and I  have control over all email addresses and something must have happened when we changed our hosting service.Google, Yahoo, Dropbox, all have alternative methods to sign in if you cannot receive the verification code at the original email address. But not Zoom. 

빠른 환불처리를 부탁드립니다.전년도에만 사용하던 서비스인데, 올해 자동결제가 되었습니다.회사 비용인 관계로 빠른 업무 지원을 해주시기 바랍니다.

안녕하세요, Zoom 고객센터 담당자님.저는 projin00@gmail.com계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 22일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

クレジットカードよりZOOMの請求が引き落とされているが、どのアカウントも無料登録している。もしかしたら前職で使用していたアカウントだが、メールアドレスが死んでしまっている場合どうるればよいか？

Hi Zoom Team,Kindly take it on urgent basis and allow pro features in my account. I have already made the annual payment on 18/03/2023. I have Business meeting to be held today. On priority basis, kindly look into my issue and resolve it ASAP. Thanks in advance

If you have a Zoom plan and are shocked to find you cannot reduce the number of licenses or cancel and add-on, please respond. This business practice is dubious at best and potentially actionable. If you were not made aware that Zoom considers you "locked in" until you tried to downgrade or cancel, that experience should be widely publicized before more organizations fall prey to this practice.  Check your paperwork. Did you even get any paperwork? If you did, does it say anything about being locked in? Many people just upgrade plans without being told they will be unable to cancel or downgrade. 

i switched my gmail handle and zoom didn't recogize it so it made me make a new account

Полгода снимают деньги а тариф как был базовый и так и остался . Purchase of USD 17.84 with Debit Card ending 6413 at ZOOM.COM 888-799-9666, +18887999666. Avl Balance is AED каждый месяц 17 долларов уходит

Can anyone help me.I have paid for my subscription Payment Method: PayPalPayment Date: 01/02/2026But i am unable to access my Zoom account. I have forgotten my password and anytime I ask it to send a code to reset the password when i click "Forgot Password" on the login screen,no code is sent to my email  Support won’t help me and the chatbot doesn’t do anything.I have a series of meetings i desperately need to create Can anyone help me :’(

Anyone else have money taken out their account after their subscription ends and then get told it was for the period after your subscription ended that you still had access. Well, I never asked for access after what I paid for or I gave any permission for you to take any amount after, which strangely was less than the subscription amount, almost as if they were bypassing the stop you put on your bank account for the specific amount. This amounts to theft, but they close tickets quoting rules for subscriptions that do not really relate to this theft. The amount is negligible but if this is done to huge amounts of people, then this amounts to millions stolen. Surely this needs to stop.

salve mi arriva la mail del pagamento e me lo hanno pure fatto pagare, ma continuo ad avere account base e non riesco neanche a cancellare l'abbonamento dalla mail che mi hanno inviato , come devo fare?

Hello,I was charged for my monthly subscription today less than one hour ago.I have not used the service at all.I cancelled the subscription immediately after the charge.I kindly request a refund as a one-time exception.Thank you.

Can I connect my paid Zoom account, set up with a different email address, to my ordinary free Zoom?

I want to use my account for personal virtual meetings with friends, and also for my business which means I need two different personas. One with my pic and another with my company’s logo. How do I do this? Every time I click the link support gives me, I’m sent back to the login page over and over and over in an endless loop and never get anywhere. Help?

I currently have a Zoom Webinar plan for 3,000 attendees. For a single event on Feb 26,I plan to:1. Upgrade to 5,000 capacity on Feb 252. Downgrade back to 3,000 after the webinar endsQuestions:1. Will I only be charged the prorated difference for the upgrade period?2. Can I downgrade immediately after the event with no penalties?Thanks!

Hello,I am writing to inquire about the possibility of a refund for my Zoom subscription.My subscription payment was processed on February 5, 2026, but I have not used the service since the charge was made. I was not aware that the subscription would renew at that time, and I noticed the payment only afterward.I understand that, according to Zoom’s Terms of Service, charges are generally non-refundable once processed. However, since the subscription has not been used at all, I wanted to kindly ask whether an exception or any possible refund option might be available in this case.Thank you very much for your time and support. I would appreciate any guidance you can provide.Best regards,Jiwon Kim

I have not been using Zoom meetings for some time and on 6 February my plan was inadvertently renewed. I have since cancelled the plan but would like to request a refund as I am not using Zoom meetings currently. My account name is Fritz Solms. Kind regards. Fritz

We were unable to process payment since your sold to country is ineligible for the currency selected. I am getting this error.. what should I do?

I have an my old accounts with zoom meeting but due to some card's international transaction issue its last bill was not paid auto, yesterday its i was Realize while run an meeting today I paid over dues but still my subcrion show is in besic. i change an Currency cause in Feature that Problem Should not Be Occurred Again But  now when i Try To Make Payment For This Month Or Upgrade the Plan the option is Disabled, Its Very Urgent for us Cause Tomorrow Ester Sunday Online Church is Depends on it, So many Peoples are Depends on This Prayer. i Want to Activate this Service in any Condition Today Help us.

Hello,I purchased a one-year Zoom subscription in 2024 and used it briefly.However, I stopped using the service after my business failed.A few days ago, I received an email stating that my one-year subscription had been renewed, but the payment could not be processed by my card.I have since requested to cancel the subscription, but the payment request has not been withdrawn.Could you please cancel this one-year subscription?Alternatively, could you change it to a one-month subscription, so that I can pay for just this month and then close my account?Please get back to me.Thank you.