Community Resources

Where is Account Management? Please change to personal. In addition, please cancel your PayPal bill. Thank you.

I was in Canada. I am currently in Peru for almost 3 years. I no longer use the Zoom account and tried to unsuscribe. It´s been two years and I can´t pay anymore where I am not using the account. How shall I do¡? I do not seem to find the option to do it on my own. Thanks. I don´t remember subscribing to it automatically. If so, we can´t be forced to keep a subscription that we cannot pay. It  has renewed automatically WITHOUT making me confirm whether I need it or not.  Please help. Thanks.

안녕하세요, Zoom 고객센터 담당자님.계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 4월 19일에 존재하는, 기능이 스스로 기념하게 되었습니다.자동 결제를 종료한 상태이며, 아직 사용하지 않은 점을 고려하여 계정을 요청해 드립니다.귀하께서 추가 정보를 보내셨으면 합니다.감사합니다.

I have a zoom account and I need to access it, but the number associated with the account is no longer active so I can’t sign in. When I try to sign it, it sends verification code to the old number to sign it, but since I no longer have that number I can no longer sign in. I have tried changing my password, using email verification and none of that works because it keeps trying to verify me through phone number. I have had to make another account to even just post this chat. Also tried phone support but they said my account doesn’t include phone support. 

Hi does anyone know if when you’re sent the annual subscription cost it includes VAT or not (in the UK). I had an email to say price was increasing to £139 but today they automatically took nearly £168! It’s impossible to speak to an agent even on chat!

I purchased a Pro account with one license. I need to change the license to a different user (different email account) but I'm unable to do so. I can remove the license from a user, but not assign to a different user. System tells me I have one license unassigned, but that I need to purchase a new license. Help Please!

unused subscription. I forgot the biling. I want to get refund

Hi everyone,I am writing this to get some help regarding an accidental annual subscription renewal.On March 16, 2026, my Zoom subscription was automatically renewed for a full year without any prior notification that I noticed. I immediately reached out to Support (Case #BIL2472042), but I was told that a refund is not possible due to the "non-refundable" policy.I have NOT used any Pro features since the renewal, and I have already cancelled the subscription to prevent future billing. This annual charge is a huge financial burden for me, and I simply cannot afford it right now.I've seen other users getting a "one-time exception" for similar accidental renewals. Could any Community Manager or someone from the Billing team please look into this case again?Thank you so much for your help.

I already submit a case and no one answer me please i need someone to check my old case and take any desicion as soon as possible

Hello, I was charged today for my Zoom subscription and I would like to request a refund since I no longer need the service. The charge was made very recently and I have not used the service after renewal. I would really appreciate your help.

I cannot find the "Unassociate and create your own account" option on my profile page.  Nor am I able to find a live person to asked.  I’m in a do-loop! 

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Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.Gracias por el apoyo

Ciao a tutti.Spero che qualcuno possa aiutarmi.Sto cercando di fare un upgrade dal mio profilo di base a quello Workplace Pro.Il costo dovrebbe essere di € 149,90, come scritto bene in vista ovunque sulla piattaforma.Ma appena riepilogo l'ordine, pronto per pagare, mi appare una voce di costo denominata "IMPOSTA STIMATA" con un ulteriore costo di € 32,98.Quindi il totale che vorrebbe farmi pagare (TASTO: Invia Ordine e Conferma Pagamento) è di 182,88.Decisamente superiore a quanto pubblicizzato/comunicato.Mi sapreste spiegare perchè? Ho sbagliato io qualcosa nelle impostazioni oppure sono aumentati i costi?Inoltre non capisco perchè un servizio on line (mai successo prima) vorrebbe farmi pagare un' IMPOSTA STIMATA.Vi ringrazio molto in anticipo.Osvaldo 

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Upon signing up, I accidentally clicked the Educator Account even though I am not a part of any educational organization. What should I do? I can’t access my account. I made another account to post this. Please help me Zoom Customer Service or any Zoom Staff Support to address my concern. Thank you. 

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

사전 안내 및 동의 없이 3/11 결제가 진행되어 환불을 요청합니다.사용 이력 전혀 없으며, 앞으로 사용 계획이 없으므로 전액 환불을 진행해주시기 바랍니다.

I am writing to express my strong dissatisfaction regarding an automatic renewal charge of KRW 266,136 made to my account on March 11, 2026.I received no prior notification or warning that this annual subscription was about to renew.Taking a significant amount of money from a customer's account without any advance notice is completely unacceptable.As a consumer, I cannot tolerate being charged for a service I no longer use and never intended to renew.

구독 자동 결제가 되었는데 취소해야합니다.다른 아이디로 구독 신청하려고 하니1년 구독과 결제된 내역은 바로 캔슬 진행해주세요.

Caríssimos,No sentido de acionar a convenção para evitar a dupla tributação entrepaíses, solicitámos o preenchimento do modelo RFI-21 de maneira a queos pagamentos efetuados estejam dispensados de retenção na fonte.Precisamos também do envio do certificado de residência daentidade Zoom Video Communications, INC na Califórnia, Estados Unidosda America.Obrigada pela atenção dispensada!

3월에 예정된 결제금액이 있습니까?1개월만 사용하고 이후 사용할 계획이 없어서 월 결제로 했는데계속 월 1회 결제가 되고 있습니다.  결제를 중지하고 싶습니다.  

Hi everyone,i need some help:i have a zoom account with workinglive (Enterprise) It has some special features...i need to add some licensed users to this Account. But there is no possibility to do so in my account.I can not choose users, it is not there.Does it mean, that i have to quit the special association with workinglive enterprise zoom account, get a "normal" Zoom Account to have the possibilities to add different licensed users?Would be great, if anyone knows that, cos the workinglive support does not understand my problem yet and it is urgent.Thanx a lot already, Stephanie 

I need a refund from the last subscription, It was not used and should not be charged.