Community Resources

I have zoom PRO. How I can change language on my zoom workplace?

안녕하세요 zoom담당자님 현재 아이디개설후에 법인카드로 결제를 진행하려고하니"이 신용카드에서는 이 거래 유형이 허용되지 않습니다. 은행에 문의하시거나 다른 결제 방법을 시도해 보세요."라는 문구가 뜨면서 결제를 진행하고있지 못하고있는상황입니다. 알아본결과 해외결제가 가능하지않아서라는 것 같은데 해결해주시면 감사하겠습니다

Does anyone have advice on how to get someone from Zoom to respond to a support ticket? I’ve tried calling, emailing, virtual agent. I got one person to email me (Lee) but then didn’t respond to resolve my issue. The person on the phone (Lou) said she would escalate the ticket, but still no response. Then I went online to escalate the ticket myself, but still no response. We are trying to revise the number of webinar host accounts so that it is reflected on our upcoming invoice. I reached out about this several weeks ago to resolve this, and now the invoice is past due. We are afraid that Zoom is going to downgrade our account because our payment is late. I don’t know what else to do.

I've been charged for a subscription that I cancelled. When go into my Zoom Account, it says that it's not active.  

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 24일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

My personal zoom account has been linked/associated with a company that I was recently laid off from. How do I get unlinked so that I can control my account, as the company IT has been unresponsive to my communications.  

I'm having trouble assigning licenses to any of the users connected to my Zoom account. Right next to the rubric "Users" there is this message: "You have licenses still available to users. Assign license to users or manage your license count." Although just below, just above the list of users, there is the following message: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." As of now no license is assigned to a user and when I do try to assign a license that last message appears again inside the "Edit User" pop-up window. What am I missing here?

Hello, Zoom Customer Support Team,I am a current account holder and would like to request a refund for my recent Zoom subscription plan.The payment was made in the early hours of January 24, 2026, and was automatically renewed unintentionally. I have already canceled it on my account and would like to request a refund considering that I have not used it yet.Please let me know if any additional information is needed.Thank you.

Hi community,I am currently attempting to set up monetization for my app.The setup process requires my address to match my account settings. I reside in Canada, and all of my phone number, email, payment and contact information are set to Canada. However, on the monetization setup page, the system defaults my location to the United States and the field is grayed out, preventing me from changing it.I have not found anywhere to change the account address, except for Billing Management / Contact Information, in which I have already entered the correct address. I cannot find an option to update the region specifically for monetization.Could you please assist me in updating this setting so I can proceed?Best regards, 

I want to change my subscription payment from monthly to yearly.Previous payments were made using Google Play via OVO e-wallet. However, when I checked the billing subscription on Google Play, Zoom did not appear.  But when funds are available in OVO, they are automatically reduced for monthly Zoom payment transactions. How to change payment to annual Please help me

How To Manage Subscriptions and Notifications Community subscriptions help you stay up to date on community activity that is of most interest to you. By receiving notifications on community activity, you can stay alert on new posts, replies to posts, and helpful solutions provided. You can subscribe to receive notifications for a specific category or post.To subscribe to a piece of content:Navigate to the post you want to subscribe to. Scroll to the bottom of the post and click FollowWhen you subscribe, you will receive an email notification when there is new reply to a post. To subscribe to a specific location:Navigate to the category you would like to subscribe to. Click Subscribe at the top of the feed.When you subscribe, you will receive an email notification when there is new content posted within a category. To follow a community user:Navigate to the profile of the community user that you would like to follow. Click Follow Member.Following a member saves their profile as a person

How To Search the Zoom Community There is a lot of content within the community, and oftentimes, frequently asked questions and answers already exist. Therefore, we encourage you to search the community first to see if your question has already been asked and answered.How to search using the text fieldType your search term in the search field labeled Search the Zoom Community. You can find the search field at the top of any community page. Tip: Use quotation marks for exact phrases (e.g., search "meeting virtual background" to find results with those words together in the same order).As you begin typing your search term, the system will populate relevant suggested search results. If you do not find what you are looking for with the predictive suggested search results, click Enter on your keyboard or the magnifying glass to the right of the search field. This will take you to the advanced search page.Advanced Search: Smart AssistantThe Smart Assistant within the Zoom Community can gener

How To Reply To A Post We encourage you to show off your Zoom expertise and knowledge by providing helpful replies to discussions.To reply to a post:Click the post you want to add a reply on. Scroll down until you see the text box labeled Leave a reply.Type your response. When you are done, click Send. When community members answer your question, you can mark the most helpful reply as the best answer.To mark a reply as the best answer:Navigate to the appropriate post Scroll to the reply you thought was most helpful Click the More actions menuSelect Mark as Best Answer To give someone a like:You can give likes to any posts in the community. To give a like to a message and its author, click the thumbs up icon on the post. If you change your mind about the quality of the message, you can revoke your like. To revoke likes you've given, click the thumbs up icon again.

How To Ask A Question or Start A Conversation We encourage you to first search the community for already posted questions and answers before submitting a new question. However, if you believe your question has not yet been asked, here are some helpful steps to follow for how to ask a good question.There are two discussion content types in the community:Questions are for when you need a solution to help solve your problem. Conversations are for when you want to share an exciting use case, success story, or involve fellow community members in an open discussion (that may not warrant a true solution).To ask a new question or start a conversation:Click the Start a discussion button on the relevant page. Select the type of topic you are creating. Type your Title. Tip: Make your subject clear and concise. To prevent duplicate questions, posts that may be similar to your subject will be suggested in a dropdown list. Select the relevant category by clicking the Choose your subject dropdown men

How to Mark a Best Answer Have you received help from a community member? If so, don’t forget to mark their reply as the best answer ✅By marking a reply as the best answer, you are helping fellow community members find an answer to a question that they may have, too. Accepting a reply as a best answer also provides confirmation to your fellow community members that their reply was helpful! 😎Note: You can only select one reply as the best answer. Only the original poster can select a best answer. To mark a reply as the best answer👇Navigate to the appropriate discussion post Scroll to the reply you thought was most helpful Click the More actions menu Select Mark as Best AnswerBonus: The more Best Answers a user has authored will increase their likelihood of appearing on our community leaderboard ⭐😎Plus, if you are searching for a solution to a problem you are encountering, community posts that have already been solved will be highlighted with a blue bookmark.Note: Please do not abuse

How to Update Your Avatar Image Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page. To view and update your avatar image, follow the below steps.Click your avatar in the top-right corner. Select My Profile from the dropdown menu. Click Edit Profile. Under the My Profile tab, find Profile Picture and click Edit to add your image. Select Save changes.Note: Image should be at least 90 x 90px. Maximum file size: 5 MB

Community users can select from various preferred languages in the Zoom Community. Available language options currently include the following:English Chinese (simplified) Dutch French German Italian Indonesian Japanese Korean Polish Portuguese (Brazil) Russian Spanish Swedish Turkish VietnameseHow to Set Your Preferred Language:Scroll to the bottom of any community page Click on the language selector dropdown in the community footer  Select your preferred language. The page will reload to reflect your language selection.    Items that will translate include but are not limited to the following:Headers Descriptions Settings Statistics Leaderboards Filtering options Buttons User-generated content    How to Translate User Generated Content The Zoom Community has a global user base, and our AI-powered translation feature helps you easily read and engage with content from users around the world. To translate a post:Navigate to the post you want to view. Under the post title, select the Tran

How to Update Your Profile Your community profile is a reflection of your online presence. Within your community profile, you can manage your username, avatar image, notifications, badges, and personal activity.My profileClick your avatar in the top right corner. In the dropdown, select My profile. In your profile header, you can see your username, rank title, join date, user activity stats, and earned badges. Activity, Followers, and Following can be found as you scroll down on your profile page. Any information included in your profile will be publicly visible to anyone.My settingsClick your avatar in the top right corner. In the dropdown, select Settings. Within your settings, update your user preferences such as: Profile picture Biography Profile preferences Notifications Please note: While we strongly encourage all community members to fill out their personal information, please note that all information within the text fields are optional. If you choose to complete any or all

    Be respectful. Respect other community members by maintaining a positive tone and helpful attitude. Even if you disagree with someone, please refrain from name-calling or responding in a derogatory manner. Always think before you post.   Maintain professionalism. Please stay on topic and provide relevant contributions. Avoid any act of hate speech, inappropriate, abusive, or offensive language. Please refrain from posting false or misleading information and unsolicited advertisements. Do not spam the community with promotional or commercial content and duplicate posts. Please refrain from posting messages to the Community that are commercially oriented. If you receive requests for information from media or other Community members, a good way to respond is to point the inquirer toward Zoom's press team (press@zoom.us). Community usernames must be respectful and accurate. Please refrain from creating usernames that are offensive, misleading, or imper

    Be respectful. Respect other community members by maintaining a positive tone and helpful attitude. Even if you disagree with someone, please refrain from name-calling or responding in a derogatory manner. Always think before you post.   Maintain professionalism. Please stay on topic and provide relevant contributions. Avoid any act of hate speech, inappropriate, abusive, or offensive language. Please refrain from posting false or misleading information and unsolicited advertisements. Do not spam the community with promotional or commercial content and duplicate posts. Please refrain from posting messages to the Community that are commercially oriented. If you receive requests for information from media or other Community members, a good way to respond is to point the inquirer toward Zoom's press team (press@zoom.us). Community usernames must be respectful and accurate. Please refrain from creating usernames that are offensive, misleading, or imper

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

I like Zoom. It does what it says it's supposed to do. As an instructor, I've used it and taught others how to use it since the very beginning.However, is there a way to disable the Badges feature? I find this extremely annoying because I'm not an employee of Zoom. I have no desire to 'earn' badges or receive praise or acknowledgement for being a customer of a service. Nobody needs to know how long I've been a customer. We have a business related transactional arrangement between myself and Zoom. The dynamic between Zoom and myself is not that of an employer/employee or anything similar. I find it a patronizing and unnecessary feature. Not to mention the expense of maintaining this silly system which gets passed on to the customer. This seems to be everywhere now and it needs to be called out. Thank you for your response to this request.

Lo primero, compartir mi enorme frustración y enfado. Es prácticamente imposible hablar con ellos. Tenía por error dos cuentas, tarde varios meses en fijarme, y entonces solicité la baja de una de ellas. Eso fue en septiembre de 2025. Pedí conservar la otra, la cual, por no usarla, la di de baja también en octubre. Pues en noviembre y diciembre me han cobrado la que di de baja primero, y no consigo que me atiendan. Además me parece, por las quejas que leo, que no tienen la decencia de devolver los cobros indebidos. Tal vez una buena denuncia conjunta, haría que atendiesen mejor a sus clientes. Ojalá hagan las cosas como es debido, o lo paguen caro.

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 8월 31일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hi Zoomers 👋 Big news! The Zoom Community has officially been nominated for 2 awards in the 2026 CMX Community Industry Awards 🏆 😎 Customer Support Community Executive Leader of a Community Team - Alexis Brown, Senior Manager of Global Community at Zoom We’d love the support of our community users to help us bring these home! 🗳️💙   Cast your vote today! Voting is quick and easy: Navigate to https://www.cmxhub.com/awards 👈 Scroll to the "Customer Support Community" category > Click "Zoom Community" Scroll to the "Executive Leader of a Community Team" category > Click "Alexis Brown" P.S. Spread the word! Your teams, colleagues, and family can vote too! ✅ Voting is open from now until January 9, 2026 📆