환불요청드립니다 | Community
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익희 임
New Member
March 31, 2026
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환불요청드립니다

  • March 31, 2026
  • 1 reply
  • 4 views

안녕하세요, Zoom 고객센터 담당자님.

저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.

해당 결제는 2026년 3월 31일 이루어졌으며, 사용자가 1명이나 3명으로 결제한 오류가 발생했습니다.
추가 2명분 결제에 대한 환불을 요청드리나 안될 시에 3명 모두 환불해주시길 바랍니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

      This topic has been closed for replies.
      Best answer by MGSR

      Hello ​@익희 임,
       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges. 

      1 reply

      MGSR
      Community Manager
      MGSRAnswer
      Community Manager
      March 31, 2026

      Hello ​@익희 임,
       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges. 

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