Community Resources

Hi everyone,I am writing this to get some help regarding an accidental annual subscription renewal.On March 16, 2026, my Zoom subscription was automatically renewed for a full year without any prior notification that I noticed. I immediately reached out to Support (Case #BIL2472042), but I was told that a refund is not possible due to the "non-refundable" policy.I have NOT used any Pro features since the renewal, and I have already cancelled the subscription to prevent future billing. This annual charge is a huge financial burden for me, and I simply cannot afford it right now.I've seen other users getting a "one-time exception" for similar accidental renewals. Could any Community Manager or someone from the Billing team please look into this case again?Thank you so much for your help.

I already submit a case and no one answer me please i need someone to check my old case and take any desicion as soon as possible

Hello, I was charged today for my Zoom subscription and I would like to request a refund since I no longer need the service. The charge was made very recently and I have not used the service after renewal. I would really appreciate your help.

I cannot find the "Unassociate and create your own account" option on my profile page.  Nor am I able to find a live person to asked.  I’m in a do-loop! 

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Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.Gracias por el apoyo

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

Ciao a tutti.Spero che qualcuno possa aiutarmi.Sto cercando di fare un upgrade dal mio profilo di base a quello Workplace Pro.Il costo dovrebbe essere di € 149,90, come scritto bene in vista ovunque sulla piattaforma.Ma appena riepilogo l'ordine, pronto per pagare, mi appare una voce di costo denominata "IMPOSTA STIMATA" con un ulteriore costo di € 32,98.Quindi il totale che vorrebbe farmi pagare (TASTO: Invia Ordine e Conferma Pagamento) è di 182,88.Decisamente superiore a quanto pubblicizzato/comunicato.Mi sapreste spiegare perchè? Ho sbagliato io qualcosa nelle impostazioni oppure sono aumentati i costi?Inoltre non capisco perchè un servizio on line (mai successo prima) vorrebbe farmi pagare un' IMPOSTA STIMATA.Vi ringrazio molto in anticipo.Osvaldo 

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Upon signing up, I accidentally clicked the Educator Account even though I am not a part of any educational organization. What should I do? I can’t access my account. I made another account to post this. Please help me Zoom Customer Service or any Zoom Staff Support to address my concern. Thank you. 

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

사전 안내 및 동의 없이 3/11 결제가 진행되어 환불을 요청합니다.사용 이력 전혀 없으며, 앞으로 사용 계획이 없으므로 전액 환불을 진행해주시기 바랍니다.

I am writing to express my strong dissatisfaction regarding an automatic renewal charge of KRW 266,136 made to my account on March 11, 2026.I received no prior notification or warning that this annual subscription was about to renew.Taking a significant amount of money from a customer's account without any advance notice is completely unacceptable.As a consumer, I cannot tolerate being charged for a service I no longer use and never intended to renew.

구독 자동 결제가 되었는데 취소해야합니다.다른 아이디로 구독 신청하려고 하니1년 구독과 결제된 내역은 바로 캔슬 진행해주세요.

Caríssimos,No sentido de acionar a convenção para evitar a dupla tributação entrepaíses, solicitámos o preenchimento do modelo RFI-21 de maneira a queos pagamentos efetuados estejam dispensados de retenção na fonte.Precisamos também do envio do certificado de residência daentidade Zoom Video Communications, INC na Califórnia, Estados Unidosda America.Obrigada pela atenção dispensada!

3월에 예정된 결제금액이 있습니까?1개월만 사용하고 이후 사용할 계획이 없어서 월 결제로 했는데계속 월 1회 결제가 되고 있습니다.  결제를 중지하고 싶습니다.  

Hi everyone,i need some help:i have a zoom account with workinglive (Enterprise) It has some special features...i need to add some licensed users to this Account. But there is no possibility to do so in my account.I can not choose users, it is not there.Does it mean, that i have to quit the special association with workinglive enterprise zoom account, get a "normal" Zoom Account to have the possibilities to add different licensed users?Would be great, if anyone knows that, cos the workinglive support does not understand my problem yet and it is urgent.Thanx a lot already, Stephanie 

I need a refund from the last subscription, It was not used and should not be charged.

I need a refund from the last subscription, It was not used and should not be charged.I tried to raise a ticket or contact someone but just AI answers….

Hello,My Zoom subscription was automatically renewed today at around 3 AM, but I no longer use the service.I have already canceled the subscription to prevent future charges starting from next month.Since the renewal just happened today and the service has not been used, I would like to kindly request a refund for this charge. Account email: example@email.comPayment date: March 11, 2026Bill : INV345252520  Zoom Pro 2026- 3- 10 2026- 3-10 ₩26,179 유료  Thank you for your help..안녕하세요.오늘 새벽 3시경 Zoom 구독이 자동으로 갱신되며 결제가 이루어진 것을 확인했습니다.현재는 Zoom 서비스를 더 이상 사용하지 않기 때문에 자동 결제가 된 것을 알게 된 후 바로 구독 취소를 완료했습니다.결제가 오늘 이루어졌고 아직 서비스를 사용하지 않았기 때문에 이번 자동 갱신 결제에 대해 환불이 가능한지 문의드립니다.확인 부탁드리며 도움 주셔서 감사합니다

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanks 

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanksthis is my invoice number : INV345293336

Dear Zoom Team,Could you please update the invoice date to today’s date? Our system doesn’t accept backdate invoice, and I’d appreciate your help with this. I also wish to continue with the same subscription plan for Zoom.

Hello,I am posting here because I have not been able to get a clear response through support.I run a medical billing and coding business based in New York. Our offshore team currently uses RingCentral to communicate with our clients, and we work with around 1,600 healthcare providers. Our company is properly registered and operates with all required licenses and documentation under US law.Recently, I decided to explore Zoom Phone out of curiosity. While attempting to complete the payment using our company card, I received Error 5613. When I contacted support, I was told that my account had been restricted due to terrorism and violent activity.This statement was extremely surprising and concerning. I immediately sent a follow up message asking for clarification about what activity led to this restriction. Unfortunately, I never received a response, and the support ticket was closed shortly afterward.I am currently completing my residency training and maintain a strong professional reput