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I would like to get a refund. It was charged last night in Korea. And I dont wanna use it , also I never used Zoom after charging bill

Request refund for recent unused renewal charge

Hello,I am a user from Korea, contacting you regarding my use of Zoom.During the payment process, I mistakenly selected 2 participants instead of 1, and the payment was completed accordingly.Additionally, the subscription was processed as an annual plan, resulting in a significantly large charge.I would like to cancel this payment and proceed with a new payment for 1 participant only.I have already sent an email regarding this issue, but I have not yet received any response, so I am reaching out again through this channel.Currently, the refund and correction process feels quite inconvenient and unclear, which is causing significant frustration.Given the large annual payment amount, this situation is even more concerning.I kindly request your assistance with the following:Refund of the payment made for 2 participants (annual plan) Guidance on proceeding with a new payment for 1 participant A prompt response to this requestAs a user based in Korea who intends to continue using your servi

 Hello,I was charged today for an automatic renewal of my Zoom subscription, which I did not intend to continue.As soon as I noticed the charge, I immediately canceled the subscription. I have not used the Zoom service at all since the renewal.Since the charge was made today, was unintended, and the service has not been used, I kindly request a full refund.I would greatly appreciate your prompt review and consideration.Thank you for your time and assistance.Best regards, 

안녕하세요. 2026.04.10에 제 계정 프로요금제가 결제되었습니다. 깜빡 잊고 자동결제를 취소하지 않은 상황이라 환불 요청드립니다.

My subscription was declared declined I have mailed from you late it took two times payment please check I have message and payment history 

cancel subscription on Pro. i did not mean to hit that button. i didnt know i did until the charge tried to come theough. i dont have the money in my account. maybe ill start making momey and ill be back.

It seems as though our account executive has left the Zoom company without advising us who will be taking his place.Can I found out who our new account executive will be?

Please cancel my current subscription.

Most workflows don’t collapse from one big failure; they degrade through small, repeated mistakes. One of the most common issues is poor data mapping. Fields don’t align properly, so information gets lost or misinterpreted without obvious errors. Another problem is over-automation. Teams try to automate everything, removing human checks that could catch early issues.Lack of ownership is another silent killer. When no one is responsible for maintaining the integration, small glitches go unnoticed. Updates to tools or processes also create conflicts, especially when workflows aren’t reviewed regularly.There’s also the habit of “set it and forget it.” Systems evolve, but workflows stay static, creating gaps over time.The truth is simple: workflows don’t need more tools, they need better thinking. Without clarity, even a well-built system will slowly break from within

안녕하세요?최근 zoom프로 연간 및 웨비나 결제를 하였습니다.다만 웨비나 기능이 3월 기간에만 필요했는데 매월 구독으로 금일 갱신 결제 됐음을 알았습니다.웨비나 구독 취소는 하였으나 환불처리가 필요하여 요청드립니다.감사합니다. 

My husband can’t log into his account since he doesn’t have access to the email he used when he signed up. So, he can’t reset his password and his phone number is not in the account. We have gone through the AI black hole and nothing. And it’s impossible to get anyone on the phone. This is the worst customer service and experience.  And when I try to submit a ticket, it just sends me back to AI.

I have moved and need to update my address so my credit card  would match  

Hello Zoom Support,I understand your refund policy; however, I would like to kindly request a one-time exception.The subscription was not actively used, and I canceled it shortly after realizing the charge. I would greatly appreciate your consideration for a refund as a gesture of goodwill.Thank you for your understanding.Best regards,

줌 1년 구독이 자동결제가 되어버렸습니다. 결제일 전에 연락이나 팝업이 뜰 줄 알았는데 연락을 못받아서 확인을 할수 없었고 카드결제 알림이 와서 알게 되었습니다.  더이상 사용하지 않아 결제 취소 및 환불하려고 합니다.  청구서 번호는 INV333528042 이고, 청구서 날짜는 2025년 12월 12일 입니다. 

Hello Zoom Support,I understand your refund policy; however, I would like to kindly request a one-time exception.The subscription was not actively used, and I canceled it shortly after realizing the charge. I would greatly appreciate your consideration for a refund as a gesture of goodwill.Thank you for your understanding.Best regards,

zoom 무료 사용 후 자동 1달 결제가 되어 당일에 바로 취소 요청합니다. 더이상 사용하지 않아 결제 취소 및 환불하려고 합니다.  청구서내역 아래에 첨부합니다.  2026. 04. 02 청수서번호 : INV348220452 2026. 04. 02 7063052341 KRW 카카오페이 DMS IT팀 요금 세부 정보 요금 설명 청구 기간 소계 세금, 수수료 및 추가 요 금 총계 요금 이름: Zoom Workplace Pro Monthly수량: 1 단가: 23,799 KRW 2026. 04. 02~2026. 05. 0123,799 KRW 2,380 KRW26,179 KRW소계 23,799 KRW 총계(세금, 수수료 및 추가 요금 포함) 26,179 KRW 청구서 잔액 0 KRW

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How can I find support groups 

Hello, is there an agent who can help expedite the appeal I submitted earlier today? I haven’t received any updates yet, and we rely on this account for our daily sessions.This has been quite frustrating, especially since we haven’t been given any details on why the account was flagged or banned.I’d really appreciate any assistance or updates. Thank you!

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월 31일 이루어졌으며, 사용자가 1명이나 3명으로 결제한 오류가 발생했습니다.추가 2명분 결제에 대한 환불을 요청드리나 안될 시에 3명 모두 환불해주시길 바랍니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I was trying to add another phone number to my account when i accidentally bought the workspace pro instead of the phone plan. Trying to ask for a refund instantly but the support AIs keep telling me its non-refundable. That’s quite horrible service, i had my card saved on zoom so i can fluently make transactions and they’re punishing me for trusting them and just quickly making purchases?! its unfair if i’m being forced to keep on paying for something i did not even intend on buying. Even got the Annual plan because i thought ill get an annual one for this number.

Dear Sir or Madam,I am extremely dissatisfied with the Zoom service and am considering cancelling my subscription.The reasons are as follows:You charged me for a Large Meeting service that was not used, in the amount of EUR 197.49. After receiving an unfavorable response from the first-level support regarding my complaint and refund request, I escalated the issue to a higher level. I then received a positive response confirming that a refund of EUR 137 would be issued:"We’ve also processed a refund of 137 EUR to your original payment method. Please allow 5–7 business days for the credit to reflect on your account."However, instead of issuing the refund of EUR 137, Zoom charged me an additional EUR 137 on March 28, 2026.We urgently request a full refund in the total amount of EUR 334.49.Sincerely,Dubravko Čop

Our company currently has MONTHLY Zoom Webinars subscription that we get invoiced for and pay on a monthly basis but are being told that we are locked into an annual contract that coincides with our Zoom One Business Licenses.  We need to cancel the MONTHLY Zoom Webinars subscription as it is no longer in use and were told by our previous account manager that since it is MONTHLY we could cancel at any time.  There is nothing in the terms that states we cannot cancel before the next month's bill.  Please assist in cancelling this subscription and escalate to the highest level if needed.  Thank you. 

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