Solved
pagamento duplo
boa tarde realizei dois pagamento foram comtabilizado via pix da minha conta porem na plataforma aparece apenas 1 poderia me ajudar a ter o reembolso?
aluyunAnswer
Community Manager
May 18, 2026
Hello
Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.