My phone number connected to old account | Community
Skip to main content
Newcomer
April 14, 2026
Question

My phone number connected to old account

  • April 14, 2026
  • 1 reply
  • 32 views

My telephone number is connected to an account I used for a former employer. I no longer have access to that email. How can I have my phone number removed from the old account?

    1 reply

    aluyun
    Community Manager
    Community Manager
    April 17, 2026

    Hi ​@Marilyn Samedy,

    Welcome to Zoom Community! We’re glad to have you here.

    You can remove your phone number from your old Zoom account even if you no longer have access to the email. When removing your sign-in phone number, choose SMS verification—Zoom will send a code to your phone. Enter the code to verify your identity and complete the removal. Once done, you’ll be signed out of that account and returned to the sign-in page.

     

    You may check out this link for more information. Have a great day!