Incorrect Email Address on License Purchase | Community
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Newcomer
January 9, 2026
Question

Incorrect Email Address on License Purchase

  • January 9, 2026
  • 1 reply
  • 22 views

Hi there,

I accidentally entered an incorrect email address when purchasing a Zoom Pro license. Unfortunately, we do not have access to that email address, and as a result, we are unable to sign in to the Zoom account associated with the license.

Please advise how this can be corrected? Additionally, which Zoom support channel should I contact to resolve this issue as soon as possible, given that I cannot sign in to the affected account?

 

1 reply

aluyun
Community Manager
Community Manager
May 13, 2026

Hi ​@Mimam_KS,

 

I’m sorry for the late response. Have you found a solution for your inquiry, if not, please reach out to support.

Use this Zoom Support article and follow the steps under it: How to submit a request to Zoom Support to change the sign-in email.

I hope this helps!