Can't get past the virtual agent.

Hi ​@Neil Salowitz -- Thank you for joining the Zoom Community! I’m deeply sorry for having troubles connecting to our live support directly.  In the Zoom Support page, selecting the "Contact Us" or "Submit a Request" options will initiate a Zoom Virtual Agent session. Customers will be able to proceed to case submission if their issue is not resolved through the virtual agent workflow. 

Once you have signed in, clicked on Contact Us, you’ll have the option to choose to Chat with Support or Call Support, either will get you routed to our virtual agent. Kindly proceed with it by telling the prompts the issue which will either get your concern resolved through the virtual agent, or otherwise will get a support case/ticket created for you. From there, additional assistance will be provided through the ticket that has been opened for you.

Hello ​@Neil Salowitz! Have you seen the response to your concern? If it answers what you were looking for, please consider marking it as the best answer so others can benefit from it as well.

If you still have questions or need further clarification, feel free to let us know; we’re happy to help!