I signed up for what I thought was a monthly subscription to Zoom, but it’s only billed monthly. It’s an annual subscription, which I don’t want. I need to talk to a human, but the virtual agent keeps telling me to sign in, which I did. How do I get help from a human directly?
Thanks!
Hi
Once you have signed in, clicked on Contact Us, you’ll have the option to choose to Chat with Support or Call Support, either will get you routed to our virtual agent. Kindly proceed with it by telling the prompts the issue which will either get your concern resolved through the virtual agent, or otherwise will get a support case/ticket created for you. From there, additional assistance will be provided through the ticket that has been opened for you.
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