Billing & Account Management

2026년 3월에 유용하게 사용 후 자동 결제된 것을 확인하였습니다. 저는 서비스 미사용으로 인해 해당 서비스의 유료 사용 의사가 전혀 없으며,결제 이 후 현재까지 서비스 또한 전혀 사용하지 않았습니다. 즉시 취소 및 환불 요청을 드리는 점 참고 부탁드립니다. 전액 환불 처리를 요청드리오니 확인 해 주세요. 감사합니다.

I have an active plan till next month 16th. I do not want to renew the plan. If I submit cancellation now(in case i forget to cancel before the next billing date),  will my current plan be active till the billing cycle ends?

Is there a discount code for non profit organizations for an annual membership

zoom cloud meetings とzoom.usをインストールしました。zoom.usは、退会出来ましたが、PCで検索すると、zoomベーシックになっています。zoom cloud meetings は、退会出来るのでしょうか？

Hi, I purchased zoom phone services couple of days ago. I received email that my account got suspended. They have already charged me the money. I didn’t did any suspicious activity. I tested IVR assigned and unassigned phone couple of time just for the testing. I already sent the appeal. what should I do? 

I signed up for what I thought was a monthly subscription to Zoom, but it’s only billed monthly. It’s an annual subscription, which I don’t want. I need to talk to a human, but the virtual agent keeps telling me to sign in, which I did. How do I get help from a human directly? Thanks!

I have not used the service for several months and believed my subscription was canceled; however, I am still being charged.I have now submitted a cancellation request, so I kindly ask you to review this and stop any further charges.

HiHow to remove my credit card info?

Dear,I hope you are doing well.We recently created a new Zoom account for our business. However, the account country is currently set to India. Our company is a registered United States LLC, and we require the account country to be updated to the United States in order to purchase US Zoom Phone numbers for business operations.Although we operate remotely, our legal business entity is registered in the United States. We are happy to provide our LLC registration documents, EIN confirmation, and US business address for verification if required.Kindly let us know the next steps to proceed with updating the account region.Thank you for your assistance.Best regards,Hussain 

Hello! I'm trying to get the Invoice from year 2020 until the latest one but seems I can't extract it from the Invoice History tab.

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, the cancel subscription button is not highlight when we are moving the cursor on it. kindly help us to cancel the invoices of last two months and cancellation of subscription. 

Hello. I need to use Zoom for online teaching, but i can't even open the file on my laptop, to install it! After downloading the apk file, when i right click on it, i get the option to open or save.  When i click on open, nothing happens! Please could somebody help me solve this problem, so that i can finally install Zoom? Thank you so much! Marlene Ps I don't have any other Zoom downloads on my laptop, and i've cleared the cache.  I dunno what else to do!

I could write a book on my horrendous Zoom experiences. Agents can’t follow basic conversations, they never solve any issues, they always have attitudes, and they have no consideration for customers time! Yesterday I was hung up on while in a meeting mid conversation by an agent named John, someone by that name today refused to transfer me to a supervisor despite me asking five times. Then I contacted chat again and they transferred me to the wrong department and got the wrong department inside the meeting. That manager said someone from tech support would call me and help me, but they called three times before I could hear someone on the other line. I was also on chat. I was speaking with a manager and he PURPOSELY disconnected the call. The agent on the phone did too. Apparently, this is a thing here. They have hung up on me more than 8 times in the last 7 months for no reason at all other than they just don’t want to help. Agents aren’t properly trained, then all they do is creat

I had intended to use the monthly payment plan but no longer need it, so I canceled it. Please process the cancellation of the card payment.

What level of account do I need to purchase to be able to toggle off OTP? Is there a work around?

I am a registered host for a group meeting but I also have my own personal account.  When I try to use zoom for my personal account I keep showing up as the host for the group meeting instead.  How to fix?

Zoom is a lier. They write about cooling-off period in their terms, but every time I ask them about this. They never answer me about this. They always close my ticket without helping me. If they don't have an intention to have cooling-off period, Why do they write12.9 in their term?-Does anyone have experience in fighting with zoom in the court?-They set me as a low priority customer and I want to fight for my stolen money. 12.9 Withdrawal; Cooling-Off Period. If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law and, if applicable, receive a pro rata refund of any prepaid and unused Charges. If the Services begin before any withdrawal or cooling-off period, or you fail to terminate your Services during the right of withdrawal or cooling-off period, then you acknowledge that you

Hello,I am writing to request a full refund for a recent automatic renewal charge.Account Details: Account Name: NDAC (Kwangwoon University) Invoice Number: INV350973830 Transaction Date: April 22, 2026 Amount: $339.80 This renewal was unintentional, and I have not used the service since the renewal date. I would like to cancel the subscription and receive a full refund to my original payment method.Please process this request as soon as possible and let me know if you need any further information.Thank you,

자동결제로 인해서, 더이상 줌을 이용하지 않을 것인데 결제되었습니다. 곧 결제일이라는 것에 대한 알람 기능이라도 있었다면 문제를 예방할 수 있었을 것입니다. 

안녕하세요, Zoom 고객센터 담당자님. 최근 결제된 요금에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 3일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Contratei o plano mensal, porém em seguida mudei para o Plano anual. Além de cobrar os dois planos no meu cartão de crédito, ele não atualizou a licença para o plano anual e estou impedido de agendar Webinar para os próximos meses. Tenho urgência e não consigo contato com ninguém do zoom que não seja “virtual”. 

안녕하세요. Pro 정기 구독(월 결제)하고 있고요, 며칠 전에 3월 결제도 완료되었습니다.근데, 오늘 갑자기 제 요금제가 기본으로 바뀌어있네요. 매우 당황스럽습니다.매일 회의를 해야하는데, 빠른 조치를 부탁드립니다.

학교 업무용으로 1개월만 구독 결제를 했는데, 매월 결제 되는지 몰랐습니다.11월 21일 결제된 요금을 환불요청합니다. 11월 21일 이후 사용내역이 없습니다.학교 예산으로 사용되었기에 빠른 환불 부탁드립니다. 

2 days back I receive the zoom email about the refund of my all the subscriptions but I don't do anything about the refund I don't know why it's going from today my all the subscriptions are going I'm not able to use anything.  even I use the zoom dialer I don't have any excess of my Dailer