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I am being double charged and need to understand what is going on. Also I am  trying to investigate the account history but being advise the history has been deleted. Can you please assist?

No longer need Zoom.  Please cancel asap!Thanks 

quero cancelamento falta de uso

I have the Pro Plan that is billed yearly. It shows the amount due as $149 but my invoice says $172 and i cant seem to find out why or how to change it. Why is the price different?

I have moved and need to update my address so my credit card  would match  

Zoom 구독결제 환불요청합니다. 무료체험후 알림없이 결제가 진행되었으며 결제된 이후 전혀 사용하지 않았습니다. 환불 요청합니다. 환불해주지 않을 경우 환불을 위해 다양한 수단을 사용하겠습니다

I want to get my billing invoice.I know that I can get my billing invoice through my setting, but My original ZOOM ID was restricted by error code 1003.So, I cannot log-in my original ZOOM ID and I cannot get my billing invoice.Please Give my billing invoice....

Please help!I have been emailing my account manager back and forth for a week now without any resolutionsI have asked my account manager for help to purchase pro + global select for 16 of my users, i get a docusign and sign it.instead what i get is only global select without the pro licenses, i have contacted my account manager and it seems likely either something is wrong and i kept explaining the same thing over and over and over again without any resolutions. my account manager seems to understand it when i called him but keep replying unrelated items so i have to explain the same thing over and over again for a few days now. PLESE HELP!!!!!!! it seems so difficult for something that is very simple, if anyone from zoom that can help, please message me. I would like to change my account manager as well.

I cannot see the dashboard, my profile doesn’t have admin center and that is after working with the virtual agent. We are trying to block a specific IP address. We have a persisient disruptor who opens new accounts when they are removed. We have a recovery meeting and need to have the meeting ID and password public, so we can’t use a list or close the meeting once it’s started. We use a waiting room and break out rooms for security. We require people to start video and chat with them a little bit to see if they’re disruptors. Usually they see I’m the only one in the room and leave, but this person uses diffrent pictures, videos, names and accounts and complies with our requests until they get into the meeting.

J'ai voulu renouveler mon abonnement avec ma carte prépayée ecobank, on me dit que  annulé. Je change de carte orabank. On me dit accepté. Finalement je reçois des mails me confirmant le prélèvement sur les deux comptes. Je réclame le remboursement d'une facturation supplémentaire 

Hi guys I'm medical student i wanna learn more skills ols accept me thank u

We changed the owner of our account.  She went in to manage the names and got everything except the admin changed from being a user to being the owner.  No matter what we do, following all the directions, we cannot ge the admin changed to the current admin.  It is remaining at the old admin, me.  The billing then got messed up.  Our treasurer paid and now Zoom is threatening to cut us off even though the bill has been paid.  Endless calls to the mechanized tech support doesn’t solve the problem.  I need a HUMAN being.  This is beyond the AI interface Zoom has built.

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.

I want to renew my expired subscription 

This company is a complete scam. It took them 30min to open my account but after 2 weeks and 40 emails and being transferred from team to team I am still unable to simply delete my account and have my card details removed from their website. Yesterday I complained to the Telecommunications Ombudsman and Fair Trading. I am at a loss as to why such a simple task is taking so long. I was billed $1.1 and asked what they cost was from and no one was able to explain what. So I paid it hoping that would allow my account to be cancelled. As a small business owner it should not be so hard to complete such a simple request and by not completing it you are wasting your staffs time having to respond to my request and my time and making me incredibly frustrated. DO NOT GIVE YOUR CARD details to to Zoom, they are a complete scam and should be avoided. I am giving you one final chance Zoom to do the right thing and delete my account and remove my card details and I will be happy to walk away peaceful

안녕하세요, Zoom 지원팀 여러분,Zoom 구독자가 스스로 반성한다고 요청하고 자신있습니다. 충전일: 2026년 10 월 24 일 이유: 구독할 것을 요구합니다. 청구 설정에서 구독을 취소했고, 이후에 응답을 사용하지 않았습니다. 결제가 사용되지 않은 서비스에 대해 반환을 요청하는 것은 정당한 일입니다. 이 상황에서 관계를 유지하는 것은 공정한 거래가 아닙니다; 강제로 판매하는 것처럼 느껴집니다.제 계정을 검토하시고 이 청구에 대해 환불이 가능하도록 해주시기 바랍니다.감사합니다, 

I want to terminate my subscription right away. What should I do? It’s so complicated. 

Hi everyone,I'm excited to join the Zoom Community!I'm Raina Roy, an SEO specialist and content writer with a growing interest in collaboration and communication technologies. I use Zoom for online meetings, learning, and connecting with clients, and I'm here to learn more about its features, discover best practices, and engage with other members.I'm looking forward to learning from the community, sharing ideas where I can, and connecting with fellow Zoom users.Thanks for having me, and I hope to contribute positively to the discussions. Looking forward to getting to know you all!

I need a copy of my BAA, which was signed several years ago, but I am unable to find it. I contacted Sales, but have not heard back. Is there a place within my current account settings/management functions that will help me obtain a copy of the signed BAA? 

Hi,I represent a company in Albania.Please send us the Tax residency certificate for 2026 & 2026, as soon as possible.

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

What time you can’t ask my refund I need my refund I don’t know what’s going on please I need my money 

I purchased plan but I can't take benefit Please solve my problem