Community Resources

5月で解約の手続きをしています。承諾されているのに毎月引き落としされています。現在有料は必要ありませんが今後必要になりましたらまた、お願い致します。3ヶ月分の返金をお願い致します。

Thank you for expecting me on here !!!

Hi Zoom Community Team,I am posting from this secondary account because my primary account was unexpectedly suspended under a generic terms breach. I believe my primary account was falsely flagged by automated anti-fraud systems.I submitted an appeal and received automated confirmation for Ticket #T&S0836877, but every interaction remains trapped in an automated bot loop with no human review.Could a Community Manager please pull Ticket #T&S0836877 out of the automated queue and escalate it to a human analyst in the Trust & Safety team for a manual review? I am happy to provide the email address associated with the suspended account via Private Message to a verified Zoom moderator/employee.Thank you for your assistance!

I am facing an issue while i trying to make the purchase can anyone guide me how to resolve this issue.An error has occurred and we are unable to complete your purchase. Please make sure your information is correct. (Error code: 7000), 

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

방금 전 자동결제 되었고 사용하지 않았습니다환불 받고 사용을 중지하고 싶습니다

I'm solo account owner and have no admin users attached to my account. If I want to change some certain settings I get a message that says I need to contact the admin manager. However, that's me! How do I resolve so that I can change settings?

We're turning 5 years old on August 12, and we couldn't think of a better way to celebrate than with you! 🎂🎉For one day only, everyone who joins the celebration can earn an exclusive 5th Anniversary badge that will be permanently displayed on their Zoom Community profile.Here's how to earn it:✅ Register for the Zoom Community (if you haven't already)✅ On August 12, either:Create a new discussion, or Reply to any existing community postThat's it! Whether you're asking a question, sharing your expertise, or helping another member, you'll earn this limited-edition anniversary badge.It's our way of saying thank you for being part of the amazing community that has grown into a global network of Zoom users helping one another learn, connect, and succeed 💙⏰ When: August 12 (24 hours only!)Don't miss your chance to collect this exclusive badge!See you in the Zoom Community on August 12 🎈 

Hi, I am in need of urgent assistance. I paid for my regular educational account but my account is listed as 'basic'I see a lot of people complain about this and get no response.  There is no one to talk to.  Only foreigners who say that someone will call me back.This is my ticket number by you: BIL1252425 Perhaps my payment didn't go through to you as it's status is listed as "credit"I'd like to be able to speak to a real person until this issue is solved.Please get in touch with me as soon as possible 

Hello. I need to use Zoom for online teaching, but i can't even open the file on my laptop, to install it! After downloading the apk file, when i right click on it, i get the option to open or save.  When i click on open, nothing happens! Please could somebody help me solve this problem, so that i can finally install Zoom? Thank you so much! Marlene Ps I don't have any other Zoom downloads on my laptop, and i've cleared the cache.  I dunno what else to do!

2026년 8월 10일 zoom mate 월간 결제를 진행했습니다. 회사 회의용으로 40분이상 사용이 필요하여 결제를 한건데  다른 유료 버전으로 착각하고 잘못 결제가 되었네요취소하고 다른 유료 버전으로 결제하려고 합니다. 취소 부탁드립니다.

I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for. Has anyone had success getting through to Zoom?  

What I initially expected to be a fairly simple process has turned into a complete nightmare.I am simply trying to reduce our Zoom license count, yet this appears to be out of scope for everyone at Zoom. More concerning is the complete lack of meaningful acknowledgement or action.I have now logged three separate support tickets regarding this matter. Although the tickets have been acknowledged, I have received no meaningful response or indication that anyone is actually progressing the request.I have also contacted our Customer Success Manager, who was very active and readily available when we were discussing and renewing our contract. However, since raising this issue, I have received no response and have been unable to get any assistance.This is extremely disappointing. When it comes to renewing a contract and securing payment, communication from Zoom is very proactive. However, when a customer needs a relatively straightforward change to their licensing, it appears almost impossible

Hello, Zoom customer center manager.I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.The payment was made on August 8, 2026, and was unintentionally updated automatically and deducted on my E-wallet without my permission.I would like to request a refund considering that it has been terminated from the current account and has not been used yet and and I am not working, I am a full time mom with my child with special condition. I need my money full refunded for my family needs ASAP!If you need any additional information, please feel free to let me know. Thank you for your kind and considerate.

Hello,I signed up for the 14-day free trial of Zoom Pro to evaluate the service. Unfortunately, I missed the cancellation date, and the subscription automatically converted to a paid plan.The charge was made only about 5 days ago, and I have never used the paid service since the free trial ended.I have now canceled the subscription to prevent any future charges.Since this was an unintended automatic charge and only a few days have passed, I kindly request a one-time exception and a full refund of the subscription charge.I would sincerely appreciate your assistance with this refund.Thank you very much.

이번 한달이 필요해서 결제를 2만원가량하려고 했는데, 작은글씨로 1년이 결제되었어요. 이번 한달로만 결제를 하고 싶어요.환불 부탁드리겠습니다.

I was reading another thread about the possibility to request an OTP Exception after this new security was recently implemented.  I am not finding a way to email Zoom support.  All I get when clicking contact us are articles.  *********** bounces back saying that email is not monitored. Thanks!

I am seeking a practical resolution from Zoom regarding billing case BIL2674371.My account shows Zoom Workplace Pro as: Annual subscription Annual billed monthly Pending Cancellation, effective 23 June 2027 I cancelled the subscription because I no longer use the service. However, Zoom’s Billing Supervisor has advised that the cancellation will only stop the next renewal and that I remain responsible for monthly payments until June 2027.This is deeply concerning. A plan presented and charged monthly has left me feeling locked into future payments for a service I have cancelled and will not use. I have asked Zoom for immediate cancellation and a refund, but the response has only referred back to standard terms.I understand Zoom may have an annual commitment model. My concern is whether the annual commitment, monthly-payment structure, automatic renewal, and consequence of cancelling were made sufficiently clear at sign-up and renewal. I am concerned that this kind of standard-form b

I am based in Singapore and a subscriber of Zoom Pro. Can someone please advise me on how to change my billing method to Bank Transfer instead of Credit card payment. This is a corporate policy to make all payments via bank transfers in my company, thus, this change is required.Please assist.

I also have been trying to cancel my subscription. I thought I cancelled it but realise that it has been running for nearly a year after I thought I cancelled. My group finished about a year ago but I noticed on my Barclaycard statement that I have been charged for a whole year after my group finished. Can someone please tell me how to cancel my subscription as I cannot afford to keep paying this money when I haven’t used it for nearly a year.

I only want to get a ZOOM subscription for 6 months in advance. Is there a way to get a 6 month advance subscription except for 1-year subscription cancellation, monthly subscription?