Billing & Account Management

How do you get help from a human being that works for Zoom? The chatbot was useless. Thanks! Figured it out: Just kept asking the Chatbot to let me talk to someone and suffered through that process.

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

I would like to purchase a Webinar plan for 1 month. However, Zoom only allows me to pay up to July 30th because that’s when my current Meetings subscription expires.Right now, I can’t renew the Meetings plan because Zoom requires me to wait until the current paid period ends.Could you please advise me how I can proceed with paying for the Webinar package for 1 month?

Hi, My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear.  Can anyone help me find the BAA option for our account? 

Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.Gracias por el apoyo

IF I upgrade from my free Basic Plan to Pro Plan on the 24th of a month, when does it expire (if I want to cancel before it renews the next month)?

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now.  Later I still getting "PAYMENT DECLINED" emails. How can I unscrubscribe from the 3 year plan.

I'm trying to broadcast via Zoom, but the downside of Zoom is that the screen freezes or the level is low, so the screen resolution is low. I want to know which promotion I should purchase to be able to broadcast stably.It is difficult to use because the method of inquiry is difficult.. Does anyone know the difference between a personal account and a company account?

购买国际通话套餐付款不了是怎么回事

I am considering upgrading my Pro account to 3 users. Will I be able to host more than one meeting in the same time slot?

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito. Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto.  Por favor, me ajudem. Muito obrigada.Raquel Barberino

@soporteBuenas noches:El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

Dear Sir/madamIn order to apply the Convention to avoid double taxation between countries, werequest that you send us the form below filled with your company information, sothat payments made are exempt from withholding tax.In addition, we also request a residence certificate of the entity for the fiscal year 2025. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf  Kind regards,Accounting departmentShanil Vergi

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

Hello,I have 2 zoom accounts, one pro and one workplace pro. I have both synced with calendars and calendly, but sometimes my meetings are showing up under one or the other and I can't login. Can I cancel the Pro and move the previously scheduled meetings to the workplace pro without canceling and rescheduling?

Cobrança indevida no meu cartão de crédito de renovação do pacote anual do zoom.

I have identified an account being utilized to defraud or scam individuals. I have a basic account that I made to interact with the scammers, and there is no way for me to speak with a representative of zoom via email, chat or phone, and there is no option for me to report the account. I am seeking support from Zoom staff to identify how to remove this account.  The account is masquerading as a legitimate non-profit organization who I have contacted directly and ensured this account was not them.

We no longer need an Admin to maintain the Zoom Billing/Plans. We want the end user to be able to spin up accounts as needed. However, they get a "No permission. (200)" error when trying to do so. What do I need to change on the Admin side? I think I need to assign a role... but what about new users... do I need to login to every new user and add a role? 

 Hi,How can i give back overpayment?

The invoice sent to us (BIC) on Monday, June 16 has an incorrect address so we cannot process it. Can you please resend the invoice ($22,050.00) with the correct address:  One BIC Way, Suite 1, Shelton CT 06484-6299 Thank you!

Zoom no identifica que tengo cuenta y que pago, y no me da el servicio que tengo contratado. Necesito ayuda y no consigo saber cómo hablar con el soporte técnico

I received email from you, Maybe Because it was failed to pay at this month. but I have logged in my Zoom account that the payment status is "Already paid". which is correct information?

Здравствуйте! У меня в прошлом году был оплачен годовой тариф. В этом году у меня нет необходимости пользоваться этим тарифом, но я его забыла отменить. Отменила на следующий день, когда пришел счет на оплату. Сейчас мне приходят письма, чтобы я оплатила задолженность. В кабинете написано, что тариф отменится через год. Подскажите, пожалуйста, как мне сейчас отменить годовой план и чтобы письма с требованием оплаты перестали ко мне приходить. Заранее спасибо за помощь.

Hi, I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

Hey Zoom team,I recently moved into this residence and am now using this IP address. I am a disabled student who relies on Zoom daily for both work and school. I have never used my email with Zoom before—this was my first attempt to sign up, and I was unexpectedly blocked before the registration process was even completed. I have not engaged in any misconduct, and it is unfair for my access to be restricted without cause. I respectfully request that you review and clear any restrictions associated with this IP so I can access Zoom immediately, as my education and livelihood depend on it. I just moved into this house and this is now my home internet. I’m a disabled student, and I rely on Zoom every single day for school and work—it’s literally how I survive right now.The issue? I just signed up, never even used Zoom with this email before, and I’m being blocked before I can even get started. That’s not just