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Can someone verify if I've received a real or fake email from zoom. It was sent to my work address with the subject: New Meeting Invite: Quarterly Performance Review. The message inside the email says: This is a reminder that your scheduled Zoom meeting will begin in a few minutes.  There is no meeting ID/number. It's just a link that says, "Join Zoom Meeting" and the address it was sent from is:noreply at meet-zoom.us I didn't click on the link, but I copied it. It's a very long address that begins with http://us-api.mimecast.com.kb4.io   

Hi,We have BLF keys on our Poly phones but they are not showing up on the workplace windows or phone app. We are only able to see the parked lines. How do we display the blf keys so users can call each other and see their line status.

I'm currently using Zoom on a dual monitor setup. I've come to like having my video full screen on one monitor with the chat and participants boxes in a particular position on the other monitor. Currently, I have to re-set this up each time I sign into a meeting. Is there a way to set my configuration as default so that it loads in with those windows open and where I want them each time I enter a new meeting?  Thanks,HVance

My profile status is constantly saying "In a Calendar Event" so people are not contacting me because of it. How do I change/remove this status?

Hello, I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organizatio

When running a meeting we are streaming to YouTube, sometimes we have a break of 10 minutes until the meeting reconvenes.  Can we display a logo and message that streams to YouTube instead of just an empty video? 

There are 2 types of Webinar Zoom type, first participant allowed / can turn on/off the audio or camera icon below. In this type the audio volume in smartphone can easily turn up and down.The second type, participants are passive,  can not turn on/off audio and camera ( no icon below usually have hand wave icon ). In this type the volume is always maximum can not turn up and down except I cross the audio icon at the left top. I always use smartphone Xiaomi Redmi Note 9 Pro. I wonder this  bugs is on the smartphone or zoom apps ?

Good evening, I forgot to record a super important meeting.. is there a way to retrieve this meeting?tks

Where do I find the Video Effects button so I can turn it off!!!

I'm techno challenged and very basic.  I teach quilting and occasionally do zoom classes.  Previously, I used my laptop with document camera for one area, but then I had to join from my iPhone camera which was positioned over my sewing machine in another part of the room.  It worked fine.  Recently, I was doing a class, and when I went to sign in from the iPhone camera, I was knocked out of the meeting and couldn't get back in on my computer, and had to try to finish the class holding the iPhone in my hand while trying to sew.  I guess something has changed.  I did look up and follow the instructions in the settings - changing to allowing up to 3 devices, but it says of the same type.  I need a computer for my dox camera and then my phone for over the sewing machine at the same time.  I do not have a young person available to help me.Can someone please help me - in plain, old people language??  LOL. It's probably something super simple that

I will be sharing a Zoom link via Outlook calendar.  Several parties will join the meeting.  It is important that for one of them their email address is not visible either in the calendar invite or during the meeting.  Does this happen automatically?  As owner and scheduler of the meeting, am I the only person who can see others' email addresses?

I hosted a meeting last week and I remember saying to myself, "Oh I need to record this" but then I looked at the top right corner and it had the red circle and said "Recording". Of course now I can't find the recording, in the cloud recordings or locally. I checked all over my Zoom account for it - deleted files, etc. No sign of it. Is there anywhere else this could be? I asked the other presenters but they don't have it. What happened?

Hello! What setting is it in Webinar to make it so the attendees don’t see the black squares of the cohosts when their camera is off during:1. the live session2. a hardrive recordingWhenever I feel like I have this conquered something changes and bam, same issue, Thanks!

Ok, it is beta, it is connected to my icloud. But what calender will it be using? I have many. Can I choose? Where do I see the actual configuration?

Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something. Thanks in advance

I have a virtual class when classmates are signed on and enter the meeting we are all displayed in a grid formation.  The teacher is always top upper left, (on my screen) I am always situated next to him.  I never move down into the grid, switch rows, move further left or right etc.  other classmates seem to bounce around in their placement.  But I always occupy the position next to the teacher.  What are the dynamics going on here?  Do others see a similar placement on their screens?  Does what I see and static placement have to do with my settings?  Is the teacher controlling this?  

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!

I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has virtual backgrounds that are seemless unlike the standard zoom backgrounds. Does anyone know why I do not have that option or where I could go to get it? Is it the operating system or the zoom? or a setting I missed?  Thanks

I found a setting that controls the different sounds you can select for notifications. But I REALLY need to hear a notification when someone enters the waiting room, and that isn't happening. Since Zoom has been changed to force the use of a waiting room, I've had a problem with certain attendees who come to the meetings late while I'm sharing screen+audio, and I miss the visual notification that someone new has arrived. I'm not always focused on my desktop during these meetings (ok, confession -- I actually was distracted during the meeting I was hosting while sharing video). Based on my experiences joining other people's meetings, I've heard such notifications. But I'm not getting them myself -- just the tiny banner that appears. What am I missing? Why am I not getting any audible notification?

Hi. We're hosting internal presentations on Zoom Meetings. Some of our guest presenters will be external (different email domain), some internal to our company (same email domain). I'll be made a co-host by the meeting creator. I want some private prep time with the guest presenter prior to allowing everyone to join to do A/V checks, housekeeping, and the like. It'll be me, the host, and the presenter. A few minutes before the scheduled meeting time, I'll allow the attendees in. If we enable the Waiting Room feature, we can let the guest presenter in, and up to a few dozen people will be waiting. 1. Can we allow everyone in at once?2. Can the Waiting Room be disabled so late attendees can come in without host interaction?3. Is the Waiting Room the best way to resolve this problem?4. At the end of the presentation, can I kick everyone out except those designated as host/co-host/presenter (i.e. everyone who was in the Waiting Room) as a group? Or do they need to be manuall

Yesterday I turned on meeting summary, as I have done for other meetings in the past,  but it didn't render and there's no record of it on my Zoom account. Is there any way to find it if it exists?

I've looked for the place you're editing, but can't find it. I couldn't make it disappear.😫

Hello, my company is in the process of deploying Lenovo ThinkPad X1 Carbon gen 13 (model 21NT) across our enterprise, and we cannot get Zoom audio to work anymore on USB wired Plantronics headsets for those people who have the new laptops.  Normally I would chalk this up to the laptop since that's what's changed, but it's just audio and only in Zoom.  The headsets work fine for Windows system audio, work fine in Teams and other audio applications, and even the microphone works fine and records and plays back OK in Zoom if I select a different audio device to test with. Things I have tried so far: updating the firmware on the headset (the one I'm testing with is a Plantronics Blackwire 3215, I'm not sure of the specific model others with the issue have but they're all similar models), updating all drivers and firmware on the laptop, updating Zoom.  I'm testing with Zoom 6.5.12. Has anyone else encountered this issue?  I realize it's fairly narrow band but I

Does anyone know if its possible to use iCalendar/Mac Calendar with Zoom to schedule/show meetings?  We have the desktop app but our email is not hosted by Outlook or Google.  It appears that Zoom only supports Exchange and Google for these integrations.  Anyone at Zoom reading this - will there ever be  Apple support for mail/calendar? 

 A few days ago we received an few messages like the one above to re-autorize our Office365 email connections.  A bit surprising but oh well, went to re-authorize and we are stuck here....Anyone else seen this ?  Cannot authorize because of the Microsoft Graph API error. Thanks,Andrew