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SiobhanMD
Newcomer
November 11, 2025
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Sentiment Analysis reporting

  • November 11, 2025
  • 1 reply
  • 26 views

Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something.

 

Thanks in advance

Best answer by LK_EXN

Hi @SiobhanMD 

You can view sentiment analysis and filter it per selected queue(s) using Quality Management. There is section "Analytics and reports > Speaker metrics".

 

 

1 reply

L
Community Champion | Partner
LK_EXNAnswer
Community Champion | Partner
November 14, 2025

Hi @SiobhanMD 

You can view sentiment analysis and filter it per selected queue(s) using Quality Management. There is section "Analytics and reports > Speaker metrics".

 

 

    MGSR
    Community Manager
    MGSR
    Community Manager
    November 21, 2025

    Hi @SiobhanMD! I wanted to let you know that I’ve marked @LK_EXN's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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