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I upgraded my Zoom account. Instead of upgrading my account, Zoom created a second account with the same email address as the user name. Now when I start a meeting, I don't know which account I'll be using and whether the meeting will have to end after 30 or 40 minutes. I would delete the original profile, but I'm nervous about Zoom software quality. (I am sure that I specified a pay-per-month plan, but Zoom charged me for the whole year in advance, which I did not expect and did not intend to consent to.) Now I never know which account I am signing in to when I launch zoom. thank goodness I used different photos for the profiles. Can I delete my original (free) account with 100% confidence that I won't be deleting the paid account too, and flushing away a year's prepayment? The Zoom chatbot was flummoxed by this question. 

Hello,Last year I paid annual subscription for another person who had a free Zoom account.  I just cancelled the subscription renewal. How can I delete my credit card information that remains on his account? 

WE CAN'T DO CLOUD RECORDING.  

 I make the payment of all the invoices of my account but my account was degraded by your side please tell me what is the issue and if after paying my monthly charges or invoices why you degraded the account. pls revert me back. i already have a tkt-t #16836035 but no action taken on it.make sure that will be solve asap.

The body seems to have disappeared so here goes againThe Business account has a minimum of 10 USERS, so you can easily change from 1 x Pro account to 10 x Business accounts.  And end up with a monthly bill going from £15 to £150.  No notification, just an unpleasant realising when credit card bill arrives.DO NOT USE BUSINESS unless you like big charges.

I hold a Pro account for our condo board - up to 10 members only who meet once a month via zoom.  I want to enable one of those members to schedule and host a meeting in the event I'm unable to.  I'm trying to figure out if this is covered in my $20/month fee or if there is an additional charge for that.  If it is covered how do I add them on.  Thanks! 

I am hosting a one day hybrid multi-session 7-speaker (each speaker is a different session) event on 3.25.23 and am unable to figure out how to start a practice session. I have searched out available info and am told to "start" the session in the lobby but I cannot see where to do that.  I assume my lobby is live but am unsure how to verify that.  I am super stuck and REALLY wanting to figure out the practice session to make sure that audio and video feed to zoom is working properly...can anyone advise me on this?  Thanks, Corrie

Does anyone know how can I enable and use OTG webcam instead of integrated one on my  android phone zoom app?

Hola buenos días, Quería saber si puedo hacer el recorte de unos minutos en la parte intermedia de la grabación de una reunión. Gracias!

We currently use GoToWebinar who offer a simulated live option so that you can pre-record a webinar but then set it up to broadcast at the date and time of your choosing so that it appears live. Is this a feature available on Zoom webinar? I can't see anything that suggests it is.

I am having issues finding a report setting that will allow me to see the total SMS being sent each week. I can get the leaderboard, but that does not include all of my users. Has anyone found a useful report that tracks SMS be user or call queue? 

We conduct training webinars, and we notice that attendees who encounter computer audio issues and decide to switch to joining by phone instead are allowed to skip entering the participant ID shown on the screen when they call in. (The phone instructions say "... Enter your participant ID followed by pound. Otherwise, just press pound.") If the attendee skips entering their participant ID, they are listed twice in the attendee panel--once under their computer-based session and again with their phone number. They're also listed twice in any post-webinar attendee reports. Finally, with hundreds of attendees in a training webinar, it poses potential security issues by making it difficult for the host to fully remove an attendee who has called in (both instances of the attendee), because there's no way to determine which phone number is associated with their computer session in the attendee list. So, if an attendee is joining by phone after they have joined a webinar, we wan

I am getting emails offering me special coupon to renew at 30% discount. When I click on link in email it takes me to the correct place: account management, billing. But nothing that I click on allows me to complete the transaction.Others have reported same experience, and nobody is responding.this is very frustrating. i am not entitled to phone help, the chatbot is useless, i think this community is the only possible source of an answer. please somebody explain how to actually complete the renewal process. thank you very much

Hello,I would like to know how to set emails reminders for people who register to my next zoom meeting. Thanks

Is it possible to record in BOTH gallery view and speaker view at the same time so you have two separate recordings? Do you need a Pro account for this? 

i cannot get my iphone to connect to where i change my zoom settings so that i can change virtual back ground on my ihone. 

Hi ! Is there an option to set up a range of times to not send alerts from a Zoom Rooms Meeting Room when the office is Out Of Working Hours?For example, we are using a slack bot integration to receive these alerts in a slack channel. If a room fails on Saturday, we also receive an alert on this channel. We want to block these alerts from Friday 6 PM to Monday 7 AM. Thanks in advance!

When I downloaded the lasted version of Zoom on my MacBook, it just hangs.   It works on my other computers,

We are wondering whether we need a Webinar 500 or Webinar 1000 licence. I have a user expecting more than 500 registrations for a webinar, but this person sure that far from everyone will participate live. Will the 500th registration get a notification that the webinar is full or can they still just register?

Hello, need advice on how to recover a recording for a session, i was co-host and using a chromebook, i didnt know that chromebook only allow cloud storage NOT local storage.Is there any way i can recover the recordings?Thank you

Help me figure out: If some already has a Zoom Pro plan, and now that person needs a Zoom Webinar plan of 500 people, does he need to pay extra?

I am trying to cancel my subscription from Zoom forever.I defy anybody to tell me how to do this on their over complicated website.I get nothing but stupid answers from computers.  Do they actually hire any human beings? 

I would like to limit the email addresses people can use to register for a Zoom webinar.  For example, I only want people with the email domain "@cooldomainname.com" to be able to register, and I don't want anybody with the domain name "@gmail.com" to register.  Is this possible?  I saw I can block certain domain names from registering, but I can't find a way to whitelist the domain names I want.  Thanks!

Am I correct in my understanding that recordings are kept in the cloud as long as I have a paid account (unless I have a setting for automatic deletion after a certain time frame)?  I have been under the impression that this is the case, however, someone that recently signed up for zoom is telling me that recordings will only stay in the cloud for 30 days.  Please confirm.  Thank you.

I had schedule a meeting today with my family because of an emergency and when they were trying to join the meeting they were getting a message on their end saying: "Host has another meeting in progress" AND THIS WAS MY FIRST SCHEDULED TODAY THE ONLY ONE"     As a result I couldn't get anyone to be on.   I need some help please!!What happen with my hours?