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of77_2
Newcomer
August 17, 2022
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Recording retention

  • August 17, 2022
  • 1 reply
  • 5 views

Am I correct in my understanding that recordings are kept in the cloud as long as I have a paid account (unless I have a setting for automatic deletion after a certain time frame)?  I have been under the impression that this is the case, however, someone that recently signed up for zoom is telling me that recordings will only stay in the cloud for 30 days.  Please confirm.  Thank you.

    Best answer by Bort

    Hi @of77_2 

    Cloud recordings will remain on your account as long as you continue to be a paid user. I am not aware of any such 30-day limitations. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    1 reply

    Bort
    Employee
    BortAnswer
    Employee
    August 17, 2022

    Hi @of77_2 

    Cloud recordings will remain on your account as long as you continue to be a paid user. I am not aware of any such 30-day limitations. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    S
    Newcomer
    Shivanshm
    Newcomer
    September 29, 2022

    Hi Bort, Can you please confirm if cloud recordings of Zoom Phone can be retained for 30+ more days? and also can we divide recordings in multiple folders?

    Bort
    Employee
    Bort
    Employee
    September 29, 2022

    Hi @Shivanshm 

     

    Unfortunately, I am not very knowledgable about how Zoom Phone recordings are handled, but I can address the 2nd question. 
    No, recordings are grouped by the session they were created in. You cannot move them to or combine them with other sessions. 

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