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mmuhonen
Explorer
March 22, 2023
Solved

SMS Reporting or SMS Analytics

I am having issues finding a report setting that will allow me to see the total SMS being sent each week. I can get the leaderboard, but that does not include all of my users. Has anyone found a useful report that tracks SMS be user or call queue? 

    sachinzoomAnswer
    Community Champion | Employee
    March 22, 2023

    Hi @mmuhonen 

     

    You can find SMS reports under Account Management reports. This screenshot should help.

     

     

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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    3 replies

    Community Champion | Employee
    sachinzoomAnswer
    Community Champion | Employee
    March 22, 2023

    Hi @mmuhonen 

     

    You can find SMS reports under Account Management reports. This screenshot should help.

     

     

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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    Explorer
    mmuhonenAuthor
    Explorer
    March 22, 2023

    So there is no way to automate that report, you will need to run the report one month at a time or whatever time frame you want up to 30 day? 

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    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    March 22, 2023

    Hi @mmuhonen 

     

    Yes you can automate that report. 

    https://support.zoom.us/hc/en-us/articles/9385349794445-Using-Zoom-Phone-Subscription-Center

     

    Hope that helps

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