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Explorer
hsmatis
Explorer
March 20, 2023
Solved

Latest version of Zoom does not work on my MacBook. It just hangs.

When I downloaded the lasted version of Zoom on my MacBook, it just hangs.   It works on my other computers,

    hsmatisAnswer
    Explorer
    March 22, 2023

    Booting my Mac into safe mode solved the problem.  I still don't know what caused Zoom to hang in normal mode.

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    5 replies

    Newcomer
    Jameswalter
    Newcomer
    March 21, 2023

    Restart your computer. If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.

     

    Regards,
    James

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    Explorer
    hsmatisAuthor
    Explorer
    March 21, 2023

    I tried all of those treatments before I posted.  None worked.

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    Newcomer
    mle
    Newcomer
    March 21, 2023

    The exact same thing happened to me.  I have tried all the same things as the original poster, same result. 

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    Explorer
    hsmatisAuthorAnswer
    Explorer
    March 22, 2023

    Booting my Mac into safe mode solved the problem.  I still don't know what caused Zoom to hang in normal mode.

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    Newcomer
    mle
    Newcomer
    March 22, 2023

    Safe mode also worked for me but that's not a daily-use option.  Following a hunch based on virtual camera issues discussed here (https://bugs.chromium.org/p/chromium/issues/detail?id=1379392) I found that uninstalling the Zoom client, deleting the contents of /Library/CoreMediaIO/Plug-Ins/DAL/, and then reinstalling the client, did the trick.  Just posting, in case it helps others...

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