Impact of downgrading account? | Community
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Newcomer
May 10, 2024
Solved

Impact of downgrading account?

  • May 10, 2024
  • 1 reply
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Hi,

We are a nonprofit organization with a Zoom One Business account. When our account was set up years ago, we did not take advantage of the TechSoup 50% zoom nonprofit discount. We would like to apply the nonprofit discount to our account. 

 

I was told that we need to cancel our subscription and then resubscribe, applying the TechSoup discount to our new subscription.

 

I'm wondering what the consequences will be of temporarily downgrading (canceling) our current subscription. Will our cloud recordings be saved or deleted? what about recurring meetings that are already scheduled -- will those meetings stay or will those need to be rescheduled? Are there other impacts of downgrading and then resubscribing?

Best answer by CR_Nonprofits

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.

1 reply

Employee
May 1, 2025

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.