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Newcomer
takuma
Newcomer
December 2, 2024
Solved

Zoom Timer App

  • December 2, 2024
  • 5 replies
  • 11 views

I am a Mac User. Today the Timer App stopped working. I get a black screen when I click on the Timer App.  I have already uninstalled and installed my Zoom App, I have also done the same with the Timer App. I have also updated my Zoom, still the problem persists. Does anyone know how to fix this problem?

    Best answer by JonathanC2

    No. Maybe they’re too busy. I’ve kind of given up.


    Hi friends,
    The fix was deployed last night.  Hopefully the Timer app should work for you now!

    5 replies

    ArvinG
    Employee
    ArvinG
    Employee
    December 2, 2024

    Hello @takuma – It seems to be working on my side so I'm not sure why you only see a black screen. Can you confirm that the following requirements are met? If so, you can also submit a Support Ticket. 

    T
    Newcomer
    takumaAuthor
    Newcomer
    December 2, 2024

    My zoom version is Version: 6.2.11, previously the timer app was working perfectly fine until yesterday. 

      P
      Newcomer
      PatClair
      Newcomer
      December 8, 2024

      I am having the identical issue. Black screen. That it "appeared to be working " on his end was a ridiculous remark.  We aren't here to get his timer working.

       

      Oddly, I have a separate free basic acount. It appears to be working there. Why not here?

       

        T
        Newcomer
        takumaAuthor
        Newcomer
        December 9, 2024

        Yes, exactly. I haven’t been able to solve the issue, so I am now using a third-party timer app. I just hope zoom will be able to solve this issue soon. It seems that a lot of users are experiencing the same problem.

          MGSR
          Community Manager
          MGSR
          Community Manager
          December 9, 2024

          Hello community members,

          I'm sorry for the inconvenience and the late response.

          Our technical team has acknowledged this issue and is actively working on a solution.

          We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

          For now, thank you for your patience and understanding.

            D
            Newcomer
            designslave
            Newcomer
            December 13, 2024

            Same issue.

            Zoom Version 6.2.11

            MacBookAir

            Mac OS 12.7.6

            In meeting, timer loads but presents a black box. No UI or timer controls. Nothing. Timer is listed as the active app. Can be refreshed. To another black box.

            Sometimes it loads for half a second and is gone. More of a flash.

            Updated MacOS. Updated Zoom. Wiped Zoom from HD including all preferences and files from Library. Fresh install using latest Zoom version. Problem persists.

            Hopes this helps...

            M
            Newcomer
            ManavGangwani
            Newcomer
            December 30, 2024

            It sounds like there may be a compatibility issue or a permissions conflict causing the Timer App to display a black screen. First, check the Timer App’s permissions in System Preferences > Security & Privacy > Privacy and ensure it has access to the necessary features like Screen Recording. If the issue persists, try clearing the Timer App's cache or preferences by locating its support files in the Library folder and removing them (ensure you back up important data). Additionally, verify that your macOS is up to date, as outdated software can sometimes cause such problems. If none of these steps work, consider reaching out to the Timer App's support team for further assistance.

             

            Regards,

            Manav Gangwani

            R
            Newcomer
            Roddy
            Newcomer
            April 10, 2025

            I see it's been a few months since anyone posted on this issue. I'm also having a problem on my Mac with the Zoom Timer app, but my case is that after a few minutes, the timer just freezes. It doesn't count down. I have to turn off my video and turn it back on for the timer to continue. It doesn't reset, so that's good, but it is useless if I have to keep monitoring the timer for when it freezes/stops. Any suggestions? I'm on Zoom Workplace (Version: 6.4.3 (52139)) for macOS. All local app data & cookies have been cleared, by the way.

            R
            Newcomer
            Roddy
            Newcomer
            April 29, 2025

            It’s been almost three weeks and no response here. This issue with the timer, at least for me, has not been resolved. I would appreciate a reply on this matter.

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