If they are able to get to the domain in the browser, they should be able to sign in and then the client will not need a sign in. Also, I am not sure which browsers you are using, but there are some limitations on which browsers are supported in Zoom.
As for the client just hanging when you select that vanity URL, I have not seen that one before, and I don't have any idea why it would freeze up on you. Are they connected to a VPN (or on an office network) which might be blocking some of the Zoom ports?
It is an oddity.
We have looked into it further and have found that the reason is its related to the default browser and what app is set there. Our team uses Google Chrome (between version 106 up to 109 being the most recent). The link selection would not work while it is on Chrome and so we set the Browser default to Microsoft Edge. Then we tried it and that immediately loaded the site link to work with no issue. We do have policy in place to force chrome as our default so. TBD if this fixes the link issue related to Zoom.
Our Team does use a VPN, and we figured something was blocking it through the Network as well, but everything else was working except for a few other users who experienced a few other things that were in some for related. For example:
- Outlook would give an error and not allow a link to be selected (so no link would work on their email)
- For our Phone Software, SSO would not respond when signed into a desktop app. (same situation with Zoom)
For now we have narrowed it down to either Our policies with Chrome or Windows defender could be blocking something (but it doesn't hit everyone)
All this to say, this is no longer a Zoom issue alone. Thank you for chatting!
