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Newcomer
samwisethebrave
Newcomer
November 3, 2022
Solved

error 10004 -> uninstall/reinstall -> installation failed (ventura 13.0)

zoom not letting me reinstall after having uninstalled it due to error code 10004. what's going on?

      robsilveAnswer
      Newcomer
      November 5, 2022

      Manual install didn't work either. I had to run the installer from within Zoom (Check for Updates... from the Zoom.us menu when Zoom is running) so it appeared in the list under Full Disk Access. Then went to System Settings, Privacy and Security, Full Disk Access, scrolled down to ZoomAutoUpdater, and turned this on (moved slider to the right). Then restart. Then the auto update process completed the next time I launched Zoom.

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      24 replies

      Newcomer
      RichM
      Newcomer
      November 4, 2022

      Yes, me too... MacBook Pro macOS Ventura version 13.0...

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        Newcomer
        B4Yes
        Newcomer
        November 8, 2022

        Me too.  I get an error message instead of the latest Zoom on my MacBook Air. 

         

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          Newcomer
          robsilveAnswer
          Newcomer
          November 5, 2022

          Manual install didn't work either. I had to run the installer from within Zoom (Check for Updates... from the Zoom.us menu when Zoom is running) so it appeared in the list under Full Disk Access. Then went to System Settings, Privacy and Security, Full Disk Access, scrolled down to ZoomAutoUpdater, and turned this on (moved slider to the right). Then restart. Then the auto update process completed the next time I launched Zoom.

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            Newcomer
            AnhelProduction
            Newcomer
            November 8, 2022

            It worked! Thanks!

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            Newcomer
            shorlo
            Newcomer
            November 6, 2022

            There is no way to install zoom in MacOS Ventura 13.0. When you are installing zoom, it get and error during the installation.

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              Newcomer
              robsilve
              Newcomer
              November 6, 2022

              I did not uninstall it like Zoom recommended. When I launched Zoom it attempted the update, which failed with the 10004 error. The next time I launched Zoom, it did not run the updater (it seemed like it alternates attempting to launch the updater or not). Maybe try copying the installed app from another computer if you have that option. Then follow my previous instructions.

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                Newcomer
                unlimitedprofit
                Newcomer
                November 9, 2022

                Unable to Install Error code: 10004 Mac 13.0 (22A380)

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                Newcomer
                BobR
                Newcomer
                November 12, 2022

                I didn't have to do anything but allow Full Disk Access for BOTH us.zoom and zoom.us.  After the successful update, I disallowed both.  Easy solution.  

                 

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                  Newcomer
                  Polar_Explorer
                  Newcomer
                  November 22, 2022

                  Thanks, BobR.  I will try.

                   

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                  Newcomer
                  dbrayshaw
                  Newcomer
                  November 17, 2022

                  I have same problem. MacBook Pro14 M1

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                    CarlaA
                    Community Champion | Employee
                    CarlaA
                    Community Champion | Employee
                    November 28, 2022

                    Hi everyone, devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error (10004) when updating the desktop client. To resolve the issue, visit the Download Center and manually install the newest version of the desktop client. 

                     

                    https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

                     

                    Carla,
                    Zoom Community Team

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                      Newcomer
                      TakuraSato
                      Newcomer
                      November 29, 2022

                      Hello, it doesn't work.
                      I couldn't install the latest version of zoom client version5.12.9 (13190) on my macbook are M2.

                      Mac OS version is ventura 13.0.1 (22A400) .

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                      Newcomer
                      TakuraSato
                      Newcomer
                      November 29, 2022

                      Now I installed zoom client successfully after moving installation file to a folder which is not synced with OneDrive. 

                      However, now I can't sign-in this zoom client with Google authentication....

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