Solved

hi folks, I'm getting error codes when trying to install Zoom updates on my Mac (desktop). I know others have posted about this. It seems simple to uninstall and reinstall Zoom. The problem is the first step which says to: "click on Zoom.us upper left and then click uninstall." None of that exists anywhere on my screen. Thoughts? Thanks so much.   Jane

Hi everyone, These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)? Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party?ThanksBoyan 

I am trying to follow the instructions mentioned in this article but nothing happens when I use the keystrokes.I am on  Windows 11 machine.https://support.zoom.us/hc/en-us/articles/12997935825293-Zoom-Network-Connectivity-Tool What gives?

Tenía instalado Zoom client en mi Mac, pero me decía que había una actualización, así que intenté actualizarlo, pero me mandaba a error, así que decidí desistalar la aplicación para volver a instalarla, pero ahora no me deja instalar la aplicación, me manda un mensaje diciendo que tengo que contactar directamente al proveedor del software. Ya habilité, en la sección de seguridad, que el instalador tuviera permiso para ingresar a mi carpeta de descargas y ya seguí todos los pasos que mandan los tutoriales, pero nada ha servido. En mi mac tengo el sistema operativo Ventura 13.2Alguien que me pueda ayudar ??

Hi  everybody, I will organize a Zoom meeting with Australian people: How can I set the translation from English to Italian? In the settings I can’t find this option, nor on my phone or iPad. Maybe on a PC? I have an IMac and a MacBook. Thank you

Can I have assigned users receive texts from our auto receptionists?

I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager?  What on earth should I do? I have contacted billing and account management and who ever for dozen of times. Get no answer. Still the invoices keep on coming...

Hello! I am trying to share my screen (to show a "starting soon" slide 15 minutes before my zoom) AND share my audio so participants can hear music while they are viewing my powerpoint slide and countdown clock.How can I "share" both so they can hear the audio? Whenever I share my screen to show the powerpoint slide the audio goes almost quiet. Thanks!Angie 

Hello, I upgraded my Zoom account. I got an E-Mail that my payment is in progress. 20 minutes later I got another E-Mail, that the payment is rejected from Zoom.In my bank account I saw that the amount was charged but my Zoom account does not upgraded.I thought, that the payment will be paid back from Zoom so I payed again with Paypal to get the upgrade.How can I solve the double payment?Is a possibility to contact someone from Zoom? Best regards from BerlinThank you!Dennis 

I just got a new MacBook air. I have zoom on a few other devices, and whenever I set up a meeting through the zoom desktop, it automatically sends a copy of the meeting invite to me using my gmail account. This then auto populates the meeting into my google calendar (which then syncs with my iCal). On this new laptop ONLY - for some reason, when I set up a meeting through the Zoom desktop (click on the orange schedule button), I can set up the meeting, but when I go to save it, Outlook automatically opens and it tells me I need to set up outlook to send the invite.... I don't want to use Outlook, I want it to send the invite through gmail like my desktop does... I have combed through settings and searched google and the zoom community, but I cannot find an answer. Any help is appreciated!!

Hi guys, Will aprreciate quick answers as our webiar is tomorrow 🙂 After registering to our webinar, attendes receive a link to join the webinar.The question is: can anybody with the link access the webinar, even if they are not registered for it.I am asking because apart from the registration through zoom, we previously collected registrations through sendinblue and then sent them the zoom link manually. But the contacts are not in the database of zoom. Does the link makes the connection with whom have registered through zoom?Thank you so much 🙂

I am in Canada, and want to use webinars for certain events on Zoom, I have a Pro account, but there is no access to OnZoom, what other options are there for me

Hello! How can I export whiteboards to my computer as files?

No text available

I have a Zoom Sessions License (pay per attendee), which i have taken to use Simulive feature with Zoom. When I schedule my Webinar, I don't see the Webinar Type where I can select Simulive option (as shown in the training videos).  Any help would be appreciated to fix my problem and to go forward. Thanks 

Unable to sign in.  Error message says I need to update to Version 5.10.3 or higher.  But unable to log in.  Resource says " if the desktop client was installed with the MSI installer by you or your IT team, AutoUpDate is disabled by default and Check for Updates button is also removed...." Does anyone know what this means and what I should do to change it? I have tried to manually download the latest but ran into a problem.  Probably because I can't actually sign on in the usual manner.  Would appreciate any insight you might have. 

No text available

When I tried to join a meeting today from an invitation, Zoom tells me to update. I click "ok" the update, but the update comes back with an error and won't update Zoom. I am using an M1 Mac with an up-to-date OS. I am stuck. Please help.

Several people in my meetings have profile photos when their video is off, and I did at one time. However it now defaults to black screen with my name.  How do I restore the profile photo as a place holder?

If I have a Business account and I want to have licensed users in it, can I avail 1 or 2 licenses only?

Can anyone help me to download a newer version of Zoom? I am not allowed to log in, because my version is too old, so cannot update the version that I have. 

Hi there! Several days ago after a session in Zoom my macOS app signed out automatically.  Now I can not log in neither in the web version nor in the app as it requires 2FA but my 2FA app doesn't display any keys for Zoom.I had a basic account, therefore there is no support ticket provided. I had to create this new account to write this message. I really need to recover my initial one. Any help, please. Thanks in advance! Best regards,Iggy  

Hi All,   In our enterprise environment we are seeing some Zoom meetings are unable to be joined due to end to end encryption being setup when creating the meeting via Zoom. Has anyone else experienced this?

I am caught in a "One Time Passcode" account lock out loop.I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩 To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address. ----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support. YES --> I've checked my SPAM/Junk MailNO --> the OTP (One Time Passcode) is not being sent by Zoom.us.YES --> VPN service is NOT runningYES --> Browser cache clearYES --> Browser cookies reset Please Help!!!  

Today I recorded a video of the conference in the zoom cloud. I don't have a paid subscription. I can't watch it. In order to find this video, should I sign up for a paid subscription? Or is my video already lost? Thanks for your attention.