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I have two MacAir platforms that were working fine with Zoom. But then the 5.11.3 upgrade occurred a few weeks ago, and now both no longer have any microphone coming through Zoom. iOS systems are OS X El Capitan 10.11.6 (old, I know, but the latest that MacAir can use) and Monterey 10.11.6 (current). Opening System Preferences/Sound shows that both have working microphones, but Zoom audio test does not see any level in or put them through to Zoom output. I have checked that Zoom has permission to use the mikes. I have uninstalled Zoom, restarted, reinstalled Zoom, all to no avail. There are no  apps other than Zoom and Finder running. There is no antivirus software running. The Firewall is off. All was well before update 5.11.3. I have found no way to downgrade to an earlier version. Can anyone help?

Hi I recently got into a scam where as person recorded the zoom meeting without my knowledge which contained my personal videos and later he started to demand money from me and if not he said he is gonna publish it online and I have filed an official police complaint on it and as well as I have submitted a ticket to zoom with the proof of the scam including the complaint filed to block the persons zoom account. Whereas zoom has less priority to the ticket as low category and I am in need of an immediate help to block the scammer account. Please look into this as soon as possible 

Seit ein paar Wochen können meine Meeting-Teilnehmer das Whiteboard nicht mehr bearbeiten, obwohl ich alles freigebe. Für eine Sekunde ist am linken Rand die Bearbeitungsleiste für die Teilnehmer zu sehen und dann verschwindet diese. Bearbeiten ist dann nicht mehr möglich.  Was kann ich tun, damit das Whiteboard wieder für die Teilnehmer bearbeitbar ist? 

Hi, I am having trouble using Zoom to livestream into my Facebook group.  I receive this message: "Unable to access your Facebook account. Try logging into Facebook again. (4,922)"  I used to be able to do this, but I'm wondering if there was an update and now it's not working.  I do have a different sign-in email from my Zoom account from my Facebook account.  Any insight into how to set this up would be appreciated! 

I'm not able to get the dropdown (which is supposed to show me 'Help', etc.,) when I click on my profile picture... anyone had an issue like that?

I am trying to review content from a member I had received an invite link from, but when attempting to attend I was unaware the event had ended. I would really like to view the content that was being offered. Please and thank you in advance.

I'm recording interviews in Zoom, and I'd like to exclude myself from gallery view (as I'm not actually interviewing or being interviewed, so I don't need to be in the video). Is it possible to 'hide' myself from the gallery view?

Hi, I am trying to figure out when the Yealink CP960 is reaching end of Support?    Below are two articles with conflicting information. Any help would be greatly appreciated. This article says February 2025 &This article says February 2024  

We have a user who has successfully joined our corporate account, however, we are unable to see them in the console to assign licenses. User has received confirmation email of successful account transfer and if we attempt to invite them using their email address, we receive an "User already in account" error message. User does not show up in the User list, nor in pending, and searching for the email address directly does not return any results. Has anyone else run into this issue before and is there a resolution?

I am writing to figure out how to have my meeting attendees access the whiteboard's toolbar. It is visible on the left side of my (host) screen, but after testing with three different groups, no one can access a toolbar. It makes it impossible to collaborate (and I did select that option as opposed to 'presentation' mode). How can participant's see/access the editing tools for the whiteboard??? I have updated my Zoom version and looked in the support/help articles. I found one thread with a similar issue but no specific answer for finding the toolbar (only docking it). Thank you in advance! Robin

Hi there, I regularly host/co host meetings where we are required to share various images and videos with the participants. I am using a 2018 MacBook Air running Mac OS Big Sur. I play the media on my second monitor, which is connected via usb-c and share that screen. The trouble I have is the floating meeting controls jump between my Mac screen and my secondary display, and when the controls jump to the secondary display, all participants can see my controls and what I'm doing in the background, plus it looks untidy. Is anyone else having this problem? and why does is happen? Is there any way that I can pin the controls to one screen, so that they stay there all the time?? I'm just about at my wits end, please help!CheersJacko

Hi, when I block and delete my friend, I can't add my friend. Can who tell me how to add my friend back?

The PiP Virtual Background allows the presenter to be "inside" their presentation is great for recording high-quality video for asynchronous learning. Is there a reason why the same recording ability cannot happen with the 'Portion of Screen' option? If the self-view camera is placed "inside" of the portion of the screen that is ONLY to be recorded, why not allow the presenter inside this section also? Otherwise, it's no better than the 'regular' recording option. Again, this makes for good high-quality video recording - or at least to have that option. There is no need for the self-view background to be transparent in this mode, just allow the presenter to be in the portion as an option. This is for our Virtual Teachers to make focused lessons and all of them don't have Powerpoints, but instead, they rely on their course platform to record for teaching. Does this make sense to anyone or am I being a bit overbearing (which is not out of the question)?

Hi - I have a professional zoom account already with my email address. A organization I am going to do volunteer work for just invited me to join their zoom account and the message mentions merging accounts. I don't want to merge accounts. I want the two separate accounts using the same email. How do I do this without hitting accept and merging accounts?

I am looking to add an additional email communication to send to registrants leading up to the event.  At the moment, I am unable to find the area where I would be able to create another email communication. I can only edit the ones already created. Is this something that is possible? I would like to send a reminder prior to the events starting each day instead of just the first session and send a reminder 2 weeks before the first session. 

Hi,ich brauche Hilfe, wenn ich jmd zu einem Whiteboard einladen möchte steht dort immer Ich habe die Zusammenarbeit mit Benutzern außerhalb der Organisation deaktiviert. Wie aktiveiere ich diese?  Wenn ich mit jmd in einem Meeting bi,n können diese Personen auch nie auf dem Whiteboard schreiben. Dies ist erst neuerdings so. Ich hoffe jmd kann mir helfen. Danke im Vorraus Hi,I need help. Whenever I try to invite someone to a whiteboard, it always says, "I have disabled collaboration with users outside the organization." How do I activate this?Also, when I'm in a meeting with someone, they are unable to write on the whiteboard. This has only started happening recently.I hope someone can assist me.Thanks in advance.

Hi! I created a Zoom event with the 5k capacity, but it is not allowing more than 1k to enter the room. Please help! I have 4k people who are very mad!!

We have a Zoom Pro account  and I want to host a zoom meeting for about 75 participants and intend to make some confidential announcements so need to protect the privacy of some. Is there a way to make sure the chats are only seen by the host and that the participants cannot see each other? Do I need to host a webinar instead of a meeting to do this?

Hi! My team all has zoom and we each host group training sessions for clients. I can have up to 10 clients in my training session, and so can my colleagues. However, I would like to round robin the host of each training session. For example, we can have 1 scheduling link where clients schedule a group session, and we can rotate the hosts on the backend... Is there a way to do this? It is important that these are group sessions, not 1:1s. 

Our entire company's phone system has gone down after the update they just sent out. There is no phone support no technical support at all beyond an AI chat bot that is beyond useless. We are looking for a new company. Having no technical support is absolutely crazy. What do you do when your phone just stops working? I've restarted the computer, uninstalled the app, restarted again, reinstalled... still no phone. We pay the bill but aren't getting the service and with no technical support I have to assume they're not interested in fixing it. 

I have a Zoom One Pro  account.I hosted a webinar and made someone else a co-host, so he could let people in once the webinar had started. He did not speak at any point - he was there in a purely admin capacity.For part of the webinar I screen-shared a powerpoint. For the rest of the time I spoke direct to camera.But the recording showed him rather than me on the part when I spoke direct to camera. The part with the shared screen recorded as I would wish.It's now made me nervous of making him a co-host in the future, but I don't wnat to have to admit people myself once the webinar has started.Help please! Thanks in advance

Is anybody aware of when the guest or visitor booking functionality will be added to Zoom Workspace Reservations. I know it is in their pipeline as we engaged Zoom Professional services to implement our workspace and it was noted that it was in development.

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered.  Tried using Poly Lens to set "Target Softphone" to Zoom, but no change. Tried going into zoom, phone, call control but it says No supported devices.  Call control on the headset does work with other softphone programs, how can I get it to work with Zoom?

When I setup a meeting and copy/paste the invite to send to attendees, the meeting details no longer display. Did something change?

Hi!I work at a company where we have multiple users with their own login credentials. We all record our calls/meetings/events however we can't share our library of recordings. They are limited to our individual accounts. Is there a way for us all to view and access the entire company's recorded content?