Search user for Auto Receptionist/IVR Membership | Community
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GreenEnvy22
Newcomer
January 29, 2024
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Search user for Auto Receptionist/IVR Membership

  • January 29, 2024
  • 1 reply
  • 3 views

We switched to Zoom phone a few months ago, a few hundred users.

 

Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to.

We can see membership for Call Queues in the admin console, but we don't see a way to find out what auto receptionists they are listed in.

This is a problem as when they are deleting an outgoing staff person, if that person is part of a AR/IVR, it just breaks the IVR (there is no warning to our admin, any IVR they are listed in will just now be like "Press 1 for BLANK")

We know we can go through all AR/IVR's one by one looking for someone, but thats not feasible with dozens of ARs.

Our old phone system had a button to show all references to the user, but we can't find an equivalent in Zoom.

Are we missing something or does this just not exist?

 

Thanks in advance.

 

Best answer by Eliot

hi greenenvy22,

 

i could not find a way to search user ar/ivr membership.  you could contact your account exec or se to discuss.

 

did you consider using the dial-by-name feature in ivr?

Creating an interactive voice response system - Zoom Support

 

you may consider sending feedback to zoom to add this feature.

Sending feedback to Zoom - Zoom Support

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,

 

eliot

1 reply

E
Community Super Champion | Partner
EliotAnswer
Community Super Champion | Partner
January 30, 2024

hi greenenvy22,

 

i could not find a way to search user ar/ivr membership.  you could contact your account exec or se to discuss.

 

did you consider using the dial-by-name feature in ivr?

Creating an interactive voice response system - Zoom Support

 

you may consider sending feedback to zoom to add this feature.

Sending feedback to Zoom - Zoom Support

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,

 

eliot

    R
    Community Manager
    rn-zm
    Community Manager
    February 5, 2024

    Hi @GreenEnvy22 welcome to the community! I wanted to check in on this discussion to see how I or @Eliot could help you find users of AR/IVR more easily. If you have a designated Account Executive or Solution Engineer on your account and this feature is not available, consider sharing your feedback with them to see if they have any workarounds or suggestions.

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