Solved

Hello!  I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find where or how to update the one for the shared line. How do I do this?

Hello, I am having trouble finding the answer to this question.How do I allow my assistant, who is already added to my account as a licensed user with her own login, to be able to answer any in-call chats and let people arriving late into the meeting so I can focus on the speaking during my live zoom meetings? It seems the only thing that has worked somewhat, is making her a co-host every time I start a new meeting but I am looking for a default option so I don't have to remember to do this every time.Please help!

Hello, I am looking to add and rearrange my tickets so that they appear in a more logical order. I cannot seem to find a way to change the order (which comes first, second, etc.). Is there a method to do this, or do I need to delete the existing tickets and then create them in order? Thank you

I am unable to use my zoom backgrounds as it states I do not have a green screen, how do I add a green screen to my laptop? 

Can I UN-install ZOOM AI COMPANION?If YES .. .HOW?If NO . . . is there a way to at least turn it off?I am using a Macintosh computer.  MAC Big Sur 11.7.1Zoom version Version: 5.16.2 (23409)

Hi Please change my payment to manual 

Has anyone else had their parking lot functionality stop working? We've been on Zoom Phones for 2-3 years now using the parking lot feature with no issue. Starting this week, however, we are unable to retrieve parked calls. After we park a call it wills say it's parked on *701, for example, but when we try to pick it up it says, "Sorry, there is no call parked at this location". We haven't made any changes to our set up. The calls are being parked and retrieved from the same site and it's affecting both physical desk phones (Yealink T58A) as well as the Zoom mobile and desktop apps. Support has not been helpful and this is having a big impact on our business. I did noticed that Zoom rolled out private call park and aim call park on the same day this broke for us so I'm thinking that this new functionality broke our setup.

We've extracted a Zoom Meeting Usage Report. We need to know why there are many short connections for the same user in a Zoom meeting.

Hi everyone!I could use some help.My client granted me access to organize a meeting on his Google Calendar, and I need to create a Zoom link while showing HIM as the organizer. He already has the Zoom app integrated into his calendar. The issue is that when I schedule a meeting with video conferencing, my name shows up as the organizer since I only have delegated access to his calendar.Has anyone faced a similar situation? Your assistance would be greatly appreciated. Thank you!

I am hoping that someone else with an Apple IPad has figured out to get ‘Orginal Sound’ back as choice the more menu.because zoom tech support is giving me IBM (windows) solutions 

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Zoom I DO get the call coming through and can answer it but after I close the app after a few minutes it reverts back to the "Zoom Notification" with no call data. It seems like the app is going to "sleep" or a services is stopping and therefore not showing the call. I have.....Given unrestricted battery access to the zoom app.Removed Zoom from the "sleep" app on the phone and set to "Never Sleep"Disabled "Remove permissions if app is unused"and none of this seems to make a difference. If the app is open calls come through if I close the app I get a simple notification. Any experience or help would be appreciated. Thanks. 

Hello, Today I found a folder called "Zoom" on my Mac's Document folder on Finder that was created yesterday. The folder is 0kb, does anyone know if this is a normal thing?

We have just implimented ZOOM and we would like to request the CSR (Customer Service Record) for our records.  The Bot does not have a clue what I am asking for.  Is there a place I can log in and get that. 

Hi. I have received the invoice and there is not included the VAT number of Zoom oompany. I need it to fill in the tax form and pay taxes from the received service in my country.

Hello to the whole community. I have a Pro license. I have made my first recording locally and the file has a very low resolution (640x360). I have not found in the configuration options where to increase this resolution. Help! Thanks for the answers.

I work with a Blackmagix Atem Mini Pro, which is selected as a video camera. My Panasonic Lumix camera goes into this. This performance has worked wonderfully with Zoom for over two years. But suddenly I have a blue filter over the zoom image with the same configuration (https://dsc.cloud/581060/2023-12-23_10-59-10). The configuration works perfectly with Facetime, Teams and others, but not with Zoom. Uninstalling the Zoom client on Mac and reinstalling it did not bring any changes: Firmware updates on the Atem Mini Pro and the Lumix did not bring any changes. I am at a loss. Does anyone have any tips?

Hello,I'm an Administrator on an Enterprise account. Many of our Licensed users are experiencing the 40 minute limit on meetings. After reviewing their ZOOM profiles to verify their user types, their user types are still set to Licensed oppose to Basic. Why are our Licensed users experiencing the Basic user settings?

I have purchased the zoom one pro package for but my package still shows up as the basic package that should be I have the Zoom One Pro package.

hiI am not able to change one picture of mine which I set up once...for people waiting for me to open the meeting...i wanted to be it only at one workshop and now it is appearing for all my meetings..how do I change it?

Hi! I have enabled my participant for closed captioning on their end within their zoom account.  I have it enabled as the host on my account.  However, when I do a test with the participant, the closed captioning doesn't come up for them but it does come up for me.  How can I make it so that my zoom invites enable this particular deaf person to see what I am saying using closed captioning correctly?  Is it that when

Hello, I provide my PMI to clients, but so far have only had meetings with 1 individual client at a time. However, now I need to see 2 clients in the same meeting. Am I able to see both in the same meeting if they join using my PMI? Or will that not work with 2 people trying to join the same meeting using the PMI? Thank you, Chiara

I have a few pictures I use as backgrounds.  I want to add a couple more from a recent trip but I don't have a meeting scheduled at the moment.  Is there a way to do that from my account or do I have to wait until I am in a meeting and start hunting and uploading the photos then? Thanks for help!

I am trying to get zoom to see a desktop program window as camera. Right now I use other programs like "manycam" or OBS to run a virtual camera into zoom. But that takes to many resources from my computer. Would like to see if anyone else was successful getting zoom to do that?

While recording on zoom cloud account the profile picture as a webinar host is not recorded when camera has been turned off. Instead the crossed black white camera sign is shown.Where do I find the setting to record the shown profile picture on cloud recordings? On local recordings it shows and record the profile picture but not on cloud recordings?This problem only occurs for webinars.

I use Zoom as a trainer and many times need to send links in the chat. I would like to be able to use a smart link, but I'm not able to do that in the chat. Is that a possibility in the future?