Solved

I am new to the whole Zoom phone platform.  I've been circling for days trying to find the answer of how to add two new users to the auto receptionist greeting. The new users are set up in the IVR menu, but the auto receptionist only reads the original names to callers... how do I add the new options?

It's impossible to reach a person in support or billing for zoom. Why isn't there just a number that I can call?? I am constantly getting notifications that they are trying to charge my credit card (that which I keep maxed out so they can't) I canceled my account and they are STILL trying to charge my account.... This is ridiculous. I have submitted three tickets too.. and since I already downgraded my account they wont do live chat support. WTH?? This is the reason I am leaving zoom. The support is terrible. What's also really interesting is if I go to my support activity, nothing is there!! Is it even working???

Hello, As title,We install zoom room version 5.15.7.3094 in the PC, and connect this PC to another tablet.Now we would use the tablet to be a controller to control PC but not install  zoom rooms controller.And we expect to have control items on the tablet(same as picture).Please advise how to setup this. thanks 

Dear Support,I need my calls to have  a pre-setting so that in all of my calls multiple users have permission to share their screen by default. (without needing my authorization during the call). Any ideas?Many thanks in advance, Vasiliki

Are we able to see who and/or how many people used each of the interpretation channels we had in a meeting?

So I am working on getting the Displayname Saml portion setup but no matter what Attribute I enter, nothing works.It is setup using DUO SSO so it gets the Attributes from there, however, I am unable to set attributes for this the Displayname. Hope that make sense...It seems that only the First name, Last Name & Email attributes work but nothing else.Any advice would be greatly appreciated.

I get the calls on my mobile app, but I don't receive the voicemails. My zoom phone on my mobile device and my desk phone are connected, so I can see from the desk phone (which isn't in use) that I've been receiving messages. On my zoom phone app, it shows that I have not received any voicemails. Can anyone help me on this matter?

Hi  Can I know if anyone has issues today for doing ZTP for Poly phone VVX Series for Zoom Phone?I have issues that the Poly phone did not upgrade to the supported firmware/software version.The provision path is https://provpp.zoom.us ...  

I want to force SSO logins for all of our zoom accounts, except for certain accounts that require manual login.  How can I exclude these certain accounts from requiring SSO?

I have been trying to start or join a meeting, but error code 13224 keeps showing up. I have tried to re-install but do not work. have contacted Zoom support, but not been resolved until now. 

Hello, It would be great if from the Digital Signage menu, it's possible to allow to schedule content (via playlist or not) to the Zoom Room. As of today, the only way is to navigate through the Zoom Room admin area which is not good as DS content is not managed by the same people that manage Zoom Room.

STARTING TO WORK WITH A NEW MANAGER WHO WANTS TO USE A GENERICALLY GENERATED ZOOM # DUE TO THE FACT THAT ALL HER MEETINGS ARE BACK TO BACK. SHE DOESN'T WANT NEXT MEETING STARTING WHILE SHE'S ON WITH AN ASSOCIATE. HOW TO I GENERATE A GENERIC ZOOM??

ホストが遅れても（またはいなくても)、ミーティングを開始できる方法を教えてください。下記のように設定しました。・「ホストより先に参加することを参加者に許可」を有効・ミーティング認証オプションの「ミーティングへの参加が許可されています」に〇に設定しましたが、「このミーティングをホストが開始するまで待機しています。」になってしまいます。宜しくお願いします。  

Hello, I tried loading my virtual background on my new laptop (although it has been enabled).  I am getting a message that says that this system does not support virtual background.  How do I fix this?

We have just moved over from RingCentral and Zoom is working good but we have this annoying issue when you get a call, it freezes your screen so that you can deal with the call and in essence it "hijacks" the screen and it won't let you type into another program until you deal with the incoming call.  We have the latest version as of today.  The program is working but there needs to be some kind of Bring to Front but just the opposite, where the Zoom window won't take precedence over other windows. Joe

I can not figure out from Zoom's website/sales info what account I need.    We have a charity and we want to stream our fundraiser for 100 or so people.  They need to be able to click a link for zoom and join the meeting automatically w no password required and no zoom account.  We tried last year and failed, no one needed a password but they needed a zoom account and it caused a lot of loss in donations and confusion during the event.  Thankful from anyone who can help. 

Hello,  I have often used recurring meetings as a way to meet with people at a non-specific time or date. We both have the link and it is saved in my recurring meetings. But now when trying to make a new one it only seems to allow me to do it if i set a time and date. I used to be able to indicate there is no fixed time or date, but that feature seems to be gone. How do I remove date and time details? Is this feature gone in order to get people to now pay for the additional Zoom Room feature? This is very frustrating as that would mean that Zoom literally downgraded the features on my plan. I am all for adding features to entice me but making the product worse when I already have a paid subscription is not ethical. Please advise and restore faith and respect with Zoom. Thanks

I am using Chrome on a Mac. Whenever I am on a zoom call and someone shares their screen, the screen share image is blown up, though the zoom is only at 100%. I then can zoom out through Mac gestures. Is there a way to stop this from happening? I have used zoom for years, on mac, but I have never had this issue. This is a new computer for me, so I am not sure if there is something different with the mac settings. But this is really annoying and it would be great to resolve. Any ideas?Thanks 

Hi There,I am looking to see if there is a way that we can setup our office managers on the main auto receptionist line so that they receive the calls when someone calls the main office line. I was hoping to achieve what Shared lines can do, but instead of assigning a new number for our two office manager, we could just add them to receive the calls when someone calls the main office line.I have explored the Main Auto Reception options and realize you can forward calls, but I would like both of their phones to receive any calls we get to our main office number. Does anyone have any insight on this?

i renewed my subscription and i paid the invoice (139.90€), the next day they give me a coupon for 40% sale. i took the coupon and on invoice history appear (14 days ago) an invoice for credit but the money not returned (55.96€) on my credit card. 

Hello! We have an annual subscription. In June, I was late with the payment, and when I renewed the subscription, I also paid the outstanding amount of $24.98. The accounting department is requesting an invoice for this amount separately. Please, could you assist me with this?   Thank you in advance

My Zoom One Pro subscription ended on September 12th. I was billed $179.88 to renew my subscription. But in the "Plans and Pricing" section, the Professional plan costs $149.90 per year. Why do they try to charge me more? Can I renew my $149.90 subscription and how do I do it?

I am a reseller/installer and need to get an analog fax working, but the only supported adapters from Audiocodes and Poly are not possible to obtain currently due to supply chain issues.. I have searched, but not found info on trying to get unsupported SIP devices working.  Is it possible at all or if not on the official supported list, no chance?  I want to try a Grandstream HT801 that I was able to get. https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_01FGMSZR5KEY4PDC1B03VJSX6Z Thanks!

I have set a few reminders on posts in Team Chat. I would like to review them and potentially mark one as Done that was set for a future date, however I'm not able to find them.I found an article (https://support.zoom.us/hc/en-us/articles/9376659072397-Setting-a-message-reminder-in-Zoom-Team-Chat) that says the Reminders should appear under Team Chat > Starred but I don't see the option there - I only see channels that I have starred myself.Where can I find them?

Hello Everybody,I am sorry to take your attention for a probably obvious question, but I have a problem to access to the history of zoom meetings i have hosted. I have a pro account, I often schedule meetings and I also  directly launch meetings without programmation. Is there any place where all these conversations appear ? A minima the time I spent connected to zoom ? I followed the instructions : meetings tab, past one but no history..Thank you for your attention