Solved

For the last few weeks, nobody else in my Zoom meetings has been able to edit the whiteboards that I share. The toolbar doesn't show up for them, so they can view the whiteboard, but they can't make marks or changes on it. I see this setting in my Zoom account for "access level" is grayed out for some reason and can't be changed to allow everyone to  be an editor. How do I fix this? 

I currently use Zoom as my remote platform when hosting podcast guests. I am in my studio with multiple local cameras and I record (and save) the Zoom feed of the guest. When I "pin" the guest on my monitor, and then go full screen, I only "see" the guest. But my recording changes to whomever the active speaker is or it will do gallery, or side by side. I want to PIN the camera to a single person - and no matter who is speaking, I want the recording to remain on that PINNED person. I can get a dedicated audio file from each person but I cannot figure out how to get a dedicated video file. Thank you in advance

Every time I start a meeting lately a dialogue box saying "installing updates" appears.  The little progress green light at the bottom of the box stalls and does not complete even if I wait a long time.  I have had to simply move this box to the bottom of my screen and go on with the meeting.  But now I have a dozen or more of these boxes at the bottom of my screen even when I'm not on zoom and can't delete them and they keep coming every new meeting.  What to do?????Thanks 🙂Andrew

Every time I open Zoom, an up installing updates window pops up and there is no way to remove it. It does not update my Zoom. It stays at the same spot for days, and I can only remove it by restarting my Mac. I tried to update my Zoom through the homepage (through the check for updates) and the same exact problem occurred. How do I update my Zoom without this problem coming up?

I need to do a test run of a webinar with zoom and LinkedIn. Our Admin followed the instructions here to allow users to livestream meetings. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059839  However, when I go to my account, it says that "allow livestreaming of meetings" still needs the Admin to unlock it.

When I try to upload a .mov video file created by my iPhone, I get a "Unsupported format. Please upload a different file." message with the option to "Choose Another Video." Surely iPhone videos are supported. Does anyone have a solution to my problem?

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Can anyone help me out here? I can't seem to record my meetings in gallery view. Even though I'm doing them in gallery view te whole time, it records in speaker view 😞 I looked in the settings for recording, but I can't find it anywhere. 

My beats fit pro doesn't work with zoom. I can only choose Beats Stereo audio OR the beats microphone. Otherwise one works and the other doesn't work.  Is this as intended?

Just updated to the newest version of Zoom. When I attempt to start the software, it quickly pegs one of my CPU cores and one of the Zoom processes proceeds to fill my entire available RAM with 20+ GB of random data, before the program crashes without ever starting. I tried uninstalling and reinstalling; I tried uninstalling the client from the website and instead downloading the flatpack version from the Mint software store; both do the same thing.

I am the Admin on an account and we have two available Zoom One licenses. I do not have an Add user button on the USer screen.  I have the Export option on the right, but no Import nor Add User.  

I wish to schedule a 'family' Zoom meeting, with 8 participants, but it will last longer than the 40 minutes allowed by the basic membership.In selecting the number of 'Users' in the Zoom One Pro package, must I enter 8 when selecting the number of users? Or, do I only select 1 for myself as the admin for the meeting? (All other participants are Basic Zoom members.)Thank you for your guidance!

Hi I can't unlock the companion. I'm logged in as the owner but all I see if 'locked by admin'. I've tried everything suggested in the thread I found on this topic (another browser, incognito window, restart) but I get the same thing every time.What am i missing? 

 Once I am in the editing mode of a clip, can I trim a portion and then start recording again from that spot? I haven't figured out how to so that.

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?

Please update my profile 

Hi!We are running a Yealink A20 Meeting bar with an iPad as controller. The controller is using the latest 5.17 Zoom App from the App Store, the bar ist using a very old 5.13.10.2631 app version. The bar is running the latest firmware from YL, identifying as an "Android 10" device in the Zoom device list. There is no update option in the Zoom device list nor in the bars webinterface.As the app is very old, it stopped working and atm we got a quite expensive brick with a camera.... Anyone got any ideas on this?

In obj C, I have added a UIViewcontroller from which zoom sdk will be intiated in viewDidLoad method as below,// ZoomViewController.m@implementation ZoomViewController- (void)viewDidLoad {  [super viewDidLoad];  [self setupSDK:@"MY_APP_JWT_TOKEN"];}- (void)setupSDK:(NSString *)jwtToken {  MobileRTCSDKInitContext *context = [[MobileRTCSDKInitContext alloc] init];  context.domain = @"zoom.us";  context.enableLog = YES;  BOOL sdkInitSuc = [[MobileRTC sharedRTC] initialize:context];  if (sdkInitSuc) {    MobileRTCAuthService *authService = [[MobileRTC sharedRTC] getAuthService];    if (authService) {      authService.delegate = self;      authService.jwtToken = jwtToken;      [authService sdkAuth];    }  }}- (void)onMeetingStateChange:(MobileRTCMeetingState)state {  NSLog(@"Meeting state: %ld", (long)state);}- (void)onMeetingReady:(MobileRTCMeetingState)state {&

I see other folks have a background image even when their camera is off. When my camera is off, all that shows is my name. How do I get an image to show when my camera is off?

Hello community, I'm new to the Zoom Phone (registered today) already have got an issue 🙂  How can I change Zoom Phone number? I've got US number instead of Canadian (which I need) and now need to change it.  Regards,Muza

Hi All,  This is regarding a reasonable accommodation for the automatic closed captioning feature you provide. We are able to save the full transcript at the end of the meeting, but if we forget to click the save button we lose it all. Is there a way to automatically save the transcripts like we are able to do with chat? Right now I am able to auto-save each chat to a folder on my computer when I log off. 

I've created a Zoom Event that will have 13 morning and afternoon sessions. Is there a way for registrants to pre-select which sessions they plan on attending so we can plan accordingly?

Will there ever be an option for host multiple meetings for Pro Users? I work at a small nonprofit and sometimes we have 2 online support groups happening at once. It would be a blessing to be able to do that without having to spend thousands of dollars on an upgrade to Business.  

Both myself and my colleague have zoom webinar access. But he cannot see the webinars I am scheduling and creating. Can only the user who creates the webinar see it scheduled and edit it? 

Hello there, I use the post-webinar survey functionality to send personalized certificates after the event. Unfortunatly, the attendes who don't use the desktop app can't answer this survey because the link doesn't open. Is there a way to automatically send this link by email to these users right after the webinar (and not 1 day after), in order for them to answer non-anonymously? Or at least can i provide them with a link to this survey, even if they have to re-write their email? Thanks for your help!