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Newcomer
June 4, 2024
Solved

Camera Failes

  • June 4, 2024
  • 3 replies
  • 0 views

Zoom does not recognize my GoPro in web cam mode. It works sporadically for a moment and then disconnects.

Thank you. I use zoom on a Mac mini.

Best answer by MGSR

Hello @AndresCaicedo 

Welcome to the Zoom Community! We're glad to see you here.

Please make sure to download the latest drivers for your Mac,  Zoom Workplace, and latest GoPro firmware.
You may follow these steps:
Install and launch the GoPro webcam app.
Turn on your GoPro 
Connect your GoPro to your Mac
Wait for the blue dot to appear, indicating successful connection
Launch the Zoom Workplace and change the camera to GoPro.

3 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
June 4, 2024

Hello @AndresCaicedo 

Welcome to the Zoom Community! We're glad to see you here.

Please make sure to download the latest drivers for your Mac,  Zoom Workplace, and latest GoPro firmware.
You may follow these steps:
Install and launch the GoPro webcam app.
Turn on your GoPro 
Connect your GoPro to your Mac
Wait for the blue dot to appear, indicating successful connection
Launch the Zoom Workplace and change the camera to GoPro.

MGSR
Community Manager
Community Manager
June 20, 2024

Hi @AndresCaicedo 

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!

MGSR
Community Manager
Community Manager
June 28, 2024

Hi @AndresCaicedo 

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.
Should you need further assistance, please let us know.

Have a great day!