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Hi,I have a problem with the video quality of the Zoom meeting I have a pro version of Zoom. In the setting, I have enabled Group HD video and still, I´m receiving/sending only 320 x 180/640 x 360 resolution.  Video quality is like from 15 years ago, not even HD. Am I doing something wrong or is this quality normal?Internet is not the problem my internet is download speed is  Mbps 100, upload speed is Mbps 78. Laptops are connected on the same network and still have the same quality. 

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

When did hosts stop being able to assign directly from the waiting room to a breakout room? The new Zoom Workplace Application offered an amazing feature that allowed Host and Cohosts to view the waiting room, assign the participant to a breakout room and admit. The participant would go directly to the Breakout Room and bypass the main room. (Referenced in the “2 new features you might have missed” Article) My coworkers and I have noticed one by one we are losing that functionality. Can this be fixed?

We conducted a meeting and the next day was sent an email from webinartv.us that our "webinar video" was available on their website. We did not agree to this and it seems that they had a fake person register and then recorded our meeting to be posted on their website. The only person that was on the registration that was not engaging and stayed on even when the meeting was over was named Jordan Spencer and had an email ending in lightconnect.space Alerting zoom about this and others.

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Does anyone know how to turn off the timer for when the meetings end 

My team has made the payments and renewed the pro subscription, however my plan is still reflecting as Basic and not got upgraded.What could be the issue? Its urgent to fix this.

The, the meeting is at 5. But it is a 5 PM or 1700, But the email does not say so, iutz just says: 5.Bug,Also there needs to be a switch between 24 and am/PM.,

안녕하세요, Zoom 고객센터 담당자님.최근 결제된 Zoom 구독 요금제에 대해 환불을 요청드립니다.본인의 인증은 2026년 1월 2일에 존재하는, 여러분이 직접 기념할 것입니다.계정에서 자동 결제 상태이고 아직 사용하지 않은 점을 고려하여 반납을 요청드립니다. 귀하께서 추가 정보를 보내셨으면 합니다.감사합니다.

I added a picture for my background, and now it is stuck on that! when I try to remove it and select NONE, still the same picture shows up and I have tried everything to remove it and it will not go away when I log in to zoom on my mac!!

Hi Zoom Developer Community,We are developing a medical seminar platform that integrates with Zoom. Previously, we used the **Zoom Webinar API** (`POST /v2/webinars/{webinarId}/registrants`) to register users programmatically. This worked great - users could register with one click, and Zoom automatically sent confirmation emails with join links.Recently, we started using **Zoom Events (Webinar Plus)** for our seminars. We discovered that the standard Webinar API doesn't work with Zoom Events and returns error code 3000:{"code": 3000, "message": "Registration has not been enabled for this webinar: xxxxx"}We then tried the **Zoom Events Tickets API** (`POST /v2/zoom_events/events/{eventId}/tickets`), which successfully creates tickets. However, we found that **confirmation emails are not automatically sent** when using this API.## Our QuestionIs there any way to achieve the following with Zoom Events via API?1. Register a user programmatically (one-click registration from our platform)2

I had Pro account but downgraded to Basic, but are still invoiced for the Pro. How solve this to get refound?

I would like to record a meeting. In the recording I don’t want the participants to appear on video, but they should be allowed to have cameras on during the meeting.How can I do that?

Hi everyone,I am attempting to extract meeting data via API for my entire organization (including start/end times, participant lists, and transcripts).However, I’ve run into a blocker: the scopes mentioned in the official documentation are not appearing as options in my App Marketplace dashboard. I am specifically looking for administrative scopes to access: Meeting Events: Scheduled and actual start/end dates/times. Participant Data: Lists of who joined each session. Content: Full meeting transcriptions. I am using a Server-to-Server OAuth app. Could someone clarify why these required scopes might be missing from my configuration panel? Are there specific account-level permissions or 'Add-ons' required to enable these scopes for API extraction?"

Hello, I bought a Zoom Workplace Pro subscription at the end of February during an undiagnosed manic episode, believing I needed to do this otherwise the world would end. I have now been diagnosed with bipolar 1 disorder (can provide documentation as proof) and am looking for options for a refund, even if just partially, as I have absolutely no need for a Zoom subscription of any kind. I understand that Zoom has non-refund clauses; however, how do these clauses hold up under contexts of psychological duress? Also, I bought Zoom in the Philippines as a Philippine citizen and am not sure how digital sales laws work in this context. Times are hard and it would be good to get this money back so I can actually use it for things that would sustain me. Thank you in advance for your consideration.

Hi, I have video auto-framing toggled off, but it continues to do it no matter what. I have checked my camera on the laptop separately and there is no auto-framing happening, just through zoom...anyone else? Every support I find just tells me to choose to turn it off and I have, it's just not working.Thank you,Deanna

why all my recording conference GONE today? 

I have a "AI Companion BASIC" plan.I recently started using Notes (which I think are stored in Docs), initially for manually taking notes, then I discovered meeting transcriptions. After starting a meeting transcription, after 30-40 minutes, the transcription ended. I read a post by someone that transcriptions end after 40 minutes for basic plan(s). On a later date, I tried to have (at least part of) a meeting transcribed, but it ended quite soon. Today I tried again, and was told I had hit my AI Companion limit. What is the maximum amount of time a meeting can be transcribed with my plan (assuming I haven’t run out of AI companion usage)? How is AI companion usage calculated?, or to put it another way, if I’ve had about 40 of a meeting transcribed (then cut off); then another one cut off even sooner; then transcription not even starting (out of AI companion usage), is that probably to be expected? When I click “Upgrade” for “AI Companion BASIC”, the “AI Companion” plan mentions unlimi

Despite host approving recordings, they NEVER record to my computer (Lenovo). I have checked everywhere on my computer and they are nowhere to be found. Zoom’s AI bot is useless and just parrots everything on the website that I’ve tried. I have looked all over the internet and can’t find an answer. I’m a free member but unwilling to pay because I only attend 1-2 meetings/week and never host. WHY AREN’T THEY RECORDING???

Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!!  It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!

I am a foreign language teacher and my students are all adults.  I do not care to check whether they are on-task (they are), or who is talking/listening/participating (they all do).  I need to hear what words they are using, in what order, and how they are pronouncing those words!  Right now, Zoom has improved breakout rooms with the enhanced breakout room app, but it is geared more toward ensuring that students are doing what they are supposed to, and giving them new info while they are in the different rooms.  The teacher can not hear the students talk.  The explanation given for this is that "it would be too confusing if you could hear everyone at once."  Wouldn't it be possible to have a "mute" button for each room?  Could I not, as a teacher, mute and unmute the breakout rooms so I could focus on what is being said in each one?  At the moment, the only option I have is to go into each breakout room and let them know I'm there.  The

I hope you're all doing well. I've been encountering a bit of a challenge lately and was wondering if anyone else has experienced something similar. When I try to share my screen during a Sigma Free Fire gaming session on Zoom, I've noticed some annoying voice issues.The audio seems to be distorted or unclear, making it difficult for others to hear me properly. I've tried adjusting my settings both in the game and on Zoom, but the problem persists. Has anyone else faced a similar issue or perhaps found a solution to improve the audio quality while screen sharing during gaming sessions?

I am curious if anyone has this problem or knows of a good solution. I often host meetings with a large number of participants (100+) and sometimes people will use the chat feature to ask for things, such as to have screen sharing enabled, to be spotlighted, etc. I know users can raise their hand and that will bring their video to the top of the list. But sometimes they do not know how to raise their hand, or they simply won't do it, and I have to search through pages and pages of videos looking for their screen name so I can click on their video to provide whatever it is they need. This is very frustrating since I've already started an interaction with them in the chat, but the options when clicking on a username in the chat are very limited. Is there some way to search for a specific user within a meeting so that their video can be brought up quickly? Or even a way to simply list all the users alphabetically so that I could find their video quickly?

HelloSo i was wondering, if there is a online french meeting for kids of the age 10-18 or something.And meaning by that, i mean like where you can learn the language French.if there is would you introduce me to that :)

I am having “issues” connecting the SDK to a webinars plus event.  Are we able to do that? I am using a general app and can connect to a meeting or webinar using the same app but as soon as I try to connect to a webinars plus lite or full event, I get a Signature Invalid error.