Products

Hello, I have a problem when using my lavalier microphone (Dji Mic Mini) connected via USB-C to my Samsung Galaxy S21. My Audio microphone does not work in video conference (Google Meet, Microsoft Teams, Zoom). But, it works when I use the voice recorder or video. Can you please provide me with a solution? Thank you, Best regards,

I have tried what seems like a 100 different setups. What I want to be able to do is us my Guitar Audio App (Logic Pro X or Any guitar audio Plugin) and be able to play and have it go out to the others on the Zoom call - any time I try this - it is never captured in the recordings, or heard by thew others on the zoom. I am using a Shure M7 USB-C audio mic - and the guitar is plugged into a Scarlet 212 USB-C audio interface - the same interface where I have my speakers. The MIC and Speakers work FLAWLESS in any Zoom call - try and play anything through the plugin and you NEVER hear the 2nd audio (Guitar) Help! Please and Thank you!!

The question concerns the Zoom mobile app. During a conference, the organizer sent several documents to the chat for uploading. When clicking on a document, a green check mark appeared in the document status, which could look like "successfully uploaded". After the conference ended, it turned out that the documents were not uploaded to my mobile device. How can I find out where these files are and how to upload the files correctly through the conference chat?Device type: Samsung Galaxy Tab A7 Lite Zoom version: 6.2.11.25892

Hey everyone I've replaced phone and earphones. And recently got problem with earphones I can hear everyone at the meeting, they can hear me. But through phone. My earphones shows as connected it can play music or calls. But it doesn't work during meeting.I so connect same way as before, even tried past earphones, but nothing works.Tried to reinstall zoom few times. Same with earphones, but problem stays the same. Leave and join meeting obviously also.Could you guys please help what else could I do to make it work? I'm new to this and deeply confused, support chat seems not available for me.Many thanks in advance for your help. 

The files in a cloud recording of a meeting are showing us that the results of the polls we conducted are not anonymous as we thought them to be. Is there a way to delete these files from the account to protect the privacy of those who participated, without deleting the entire meeting recording?

Hi everyone, I want to use my Canon EOS 800D as the camera for Zoom meetings. I've installed the webcam utility software and updated my camera's firmware, but my screen still displays "EOS Webcam Utility" with a wrong red cross over a wire. Does anyone know what this means? I would really appreciate any help. Thank you!   

Having the waiting room is supposed to enable me as host to allow people into the meeting. But how can I know which of those waiting aren't malevolent?   After all, some found details of my meetings on Facebook or X. Basically, it makes no difference if there is a waiting room or whether there isn't. Yesterday my meeting was bombed!

Hi, my company runs HIPAA-compliant sessions using our Zoom instance. I am hoping to set up alerts/notifications when one of our providers doesn't start their zoom-room during a scheduled time? Does anyone know how to do that?

Hello, in some meetings on my smartphone LG G5 it gets too dark dimmed for no reason. The only solutio i found is to restart the zoom-app Dim flashing video shared in a meeting or webinar - Zoom Support how can i disable the dimming of videos shared in a meeting?

Recently, my zoom phone will not make outbound calls. I keep getting 'call failed' in red letters when I dial out. I am calling from my desktop. 

I sent a zoom invite to someone that I have zoomed with before and when he went to open the link , he  received a message from zoom  that said“ you are required to update the application" and they offered him  a free month ?  he has not  been using  an paid account of his own. why would he receive this now  if  he is logging onto my zoom invite I sent him ?     

We are trying to set up a new user.  The invitation to activate their account is being sent to their email but they are not receiving it.  It is not going to spam folder.  We have tried sending it several times to no avail. 

the personal meeting room option is no longer visible within the Zoom Workplace desktop app. is this a deliberate change or is there a way of re-enabling that - Windows PC

Hello,I don't know if anyone else has had this problem.  When I try to schedule a meeting on my home page, I get error codes, but when I sign in to Client via my profile, there seems to be no problem in scheduling a meeting.  Has anyone else had this issue?  Many thanks.

I am way over exposed. I know there are adjustments for low light, but I don't see anything for too much light. How do I lower the exposure, other than turning off all the lights and basically sit in a dark room?

I hosted a meeting this morning and the chat history is not showing with Team Chats.  For other meetings this seems to work fine... they're showing in Team Chats.  Why would this not be the case for today's meeting?  Does chat behave differently when the meeting requires registration?   

After building the apps on zoom market place with all requirments and steps like scopes , etc.. and added all codes to my admin panel on my platform, i tried to have aclass on the platform but it says no permission and asked to contact for suupport. i use mac google chrome , zoom version 2.13.0

Hello. After the update on December 27, 2023, the sound will be output not to bluetooth headphones, but directly to the phone speaker. how to use it? Everything worked correctly before the update. My phone is samsung galaxy s20 plus. My bluetooth headphones are KZ T10

Hi, I've noticed a green rectangular icon between my name and the audio and video icons (participants) when I host a meeting. What is that green "box" for??Thank you!

i receive  invitation link everyday  - and i want to stop it -  what are the steps  - please advise  - thank you 

She entered the waiting room, but kept getting disconnected once I would click admit.

My Camera and Microphone stopped working in the Zoom Workplace Application. I did all the standard troubleshooting - uninstall/reinstall, privacy and permissions etc. Video and Audio work in all other platforms, just not Zoom. I even replaced my camera thinking it was defective. Same issue. No other apps are using the camera. I used the application flawlessly from July to November 22nd and then all of a sudden nothing. I am using a Surface Pro with Windows 11 and I feel like Windows and the Zoom application are not communicating or compatible? 

Unable to join in Zoom meeting on iphon Error Code: 1132

I recently started a meeting with a free account and I recorded the meeting. But when I started the recording, Zoom automatically record the meeting in cloud. After I stopped the recording, I looked into my Zoom web portal and find cloud recordings and it stated that it needs paid account to continue using cloud recordings. I had zero idea about cloud recordings need to subscribe in order to use. Is there any way I can retrieve back the recordings and save into local?

I am using a Mac Book pro running Catalina OS. I have connected an external recorder to my HDMI output. The issue is that when I talk I can see the signal moving up and down and my colleagues can hear me. I can also hear from my headphones connected to my recorder to my colleagues in the meeting and also when I test micro and speakers. But when I talk m voice does not go through the HDMI output.  in sound system preferences my output is set to HDMi device.  I hope I have made may self clear with the issue. Any comments please . I am desperate. CheersJs