Products

I am using MacBookAir MacOS 14.7.2 and Zoom 6.3.5. I would like to share power point presentation so that I will be seen in front of the slides. However, the advanced option slides as background is not possible. When I choose Share / advanced the option slides as background is not available. There is a small yellow triangle with exclamation mark inside. What to do? If you reply to my problem, please keep your language simple as English is my thurd language - meaning not very strong.

We have multiple Scheduling Display Only rooms across three offices. Those rooms use an iPad as a Scheduling Only Display. Google Calendar is our calendar service. What we have discovered is that they are not automatically syncing with the iPads, in that we have to manually refresh on the iPad (by swiping down on the iPad) to have new meetings show up or to reflect when a meeting has been cancelled.When we do refresh manually the calendar on the iPad is the same as Google Calendar. So there's no issue with getting the correct data, it just never pulls the data to begin with. We've waiting over five minutes for newly creating or deleted events to show up and it never does. I'm an IT contractor so I tested with the same iPad signing into another client's Zoom instance as a Scheduling Only Display and events sync immediately so I know it's not a network or hardware issue. Both use Google Calendar, with pretty much the exact same settings.  

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

HiThis is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc. I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard. Thanks for your helpMitch

Hi there, I just tried to adjust the options for the waiting room to add a video there but once I enter "waiting room" in the settings it does not showcase any options to adjust the waiting room. Just shows a toggle to add or remove the waiting room. I am on the free plan maybe that's why this occurs - don't know.

can we setup a toll free (1800....) phone number for our business that will forward to our actual business phone number?we have zoom phone numbers

My setup currently is Zoom Rooms with Google Meet interop enabled going through Polycom C60 Trio controllers. We can join these meetings in our Zoom rooms just fine but there is very little host control on the Poly C60s, specifically for user management. We can't manage waiting rooms and allow participants from the controllers. Is this expected behavior? Thanks!

The speaker logo is square JPG and 160 pixels x 160 pixels but does not show up on the registration page. Is there a way to rectify this? I have inserted it in the bio page under branding.

I have inserted a 160 x 160 pixels round logo against a webinar speaker's bio in branding, but it doesn't appear on the registration page. Does it absolutely need to be square? I am pretty sure I've featured round ones in the past.

Hi,Not sure if this is the right place for posting this query, if not then please guide whom should I approach?I am trying to send notification messages to zoom channel using curl command.I got the webhook url and secret token from zoom+gitlab integration setup curl -X POST -H "Content-Type: application/json1" \     -H "Authorization: Bearer TOKEN" \     --data '{           "text": "hello"         }' https://applications.zoom.us/addon/v1/gitlab/webhooks/eRJ2gJV9QSWymvXEKYn0FA?sig=<somealphanumericdata>&rnd=<somenumericdata> 

Bonjour, C'est la première fois que cela m'arrive en 4 ans d'utilisation. J'ai pour habitude de mettre mes slides Powerpoint en fond pour mes sessions via zoom. Aujourd'hui, impossible. La sélection  "diapositive en fond virtuel" est grisée, et  c'est la seule de toute la section "partage"qui l'est. J'ai redémarré zoom, qui est à jour, j'ai redémarré l'ordinateur, j'ai relancé powerpoint... rien à faire. Avez-vous une solution à me proposer ? C'est  

Hi all 🙂I often record and share short instructional videos for my team.  When I post a video file, team members must download the file first before viewing.  This creates a no-so-efficient experience.  ☹ Is there a way to share a video within a chat/channel so that it can be view directly without the need for download?  Perhaps this is already an option but a particular format is required for embedding? Thanks in advance!  💯

The title says it all. I wantThe presenter hosts the PowerPoint slideshow using his iPad.He can see the Presenter View on the iPad.He uses Share Screen to share the slideshow with the audience, but the audience can only see the slides (i.e. without the presenter view, without the presentation note). Right now I can only share the entire screen on the iPad. Everyone sees everything on my iPad.

When focussed in the chat line, i cannot press AltGr + U for the letter "ü" with the EurKey Layout. Zoom overwrites the Hotkey, but it is not to be found in the settings to disable it.When pressed outside of zoom or with another element in zoom focussed (chat window, search bar) the hotkey is working fine. Just when the chat input line is focussed, Zoom overwrites the windows keyboard layout.  

Hi, ThereZoom Room has been updated to 6.3.5, but the smart name tag no longer appears.The smart name appears on the Room screen, but is no longer displayed to participants.This is Zoom Rooms for Windows. Is this just me?

Hola, tengo Zoom Pro y voy hacer un webinar ya se inscribieron más de 100 personas, quería saber si puedo contratar por un día como excepción que la sala sea más grande.Por el momento no me interesa pagar el siguiente nivel de la sala 500 personas porque ha sido algo puntual, pero me gustaría saber si por un periodo puedo hacer la sala más grande.Muchas gracias 

Sometimes, I do not have internet service.  For instance, if I am on an airplane without wi-fi.  However, the Zoom pop up "unable to establish secure connection" constantly appears, interfering with whatever I am doing on the computer.  How can I disable this pop up when I have no internet service? 

Hi everyone,I'm Darshan Hiranandani, experiencing an issue where, when I join a Zoom meeting, I can't see any participants (including myself). All participants, including myself, appear as black boxes, even though my video is turned on. This problem occurs from the moment I join the meeting.I’ve gone through all the settings on my end and made sure everything is up to date, but the issue persists. Interestingly, when I host a meeting, I don’t face this issue.I’ve read that this might be related to screen sharing, but I can’t even see the screen share or the participants during the meeting, which happens regardless of screen sharing being on.Has anyone else faced this issue? Any suggestions on what could be causing this, or how to fix it?Thanks in advance for any help! RegardsDarshan Hiranandani

Zoom will not allow me to share computer audio. It tells me to install the Zoom audio device, but it doesn't tell me how. And it won't allow me to speak to a human being. Does anyone have any advice? I'm starting to tear my hair out.

When I go to share a recording, the option "allow users to download" is always turned On.  Is there a way to change the default so that it's always Off unless I switch it for a particular call?  Thanks!

I see a previous question from 2 years ago about this situation and I'm wondering if there have been any changes? I just completed a whole series of recordings but did not realize the "add a timestamp to the recording" option had been checked, and it certainly wasn't onscreen while recording. Can I get it off the recording? If not, does anyone have solutions for masking the timestamp? Thank you 🙂

I can do zoom streaming on Facebook page, but as soon as I stop streaming, the video is gone. I can perfectly use Zoom streaming on Facebook page, but as soon as I stop streaming, the video is gone from my facebook page. Is it the issue with Zoom or Facebook page?   

We have a Zoom account for our Toastmasters Club. I want to give admin access to two of the club officers, in addition to me having it. I have added them as users, but am not clear if they now have admin access. Since I will not be at every meeting due to travel, I want to make certain at least two people at the meeting can run the meeting and have full access. The support desk it not clear on that. Anyone else run into this? We have a Basic account as a non-profit.

I want help finding out about the send button which is gone on the email. I cant connect with my clients. What is going on?

Virtual Background on my Macbook pro is Grayed Out, Ive downloaded the lastest version and its turned on in the account online, its still grayed out.   Help: waynewalters  at g